shopping - Publications - Faculty & Research

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

Few companies in the past few years have rocketed to success faster than Uber, Airbnb, and Etsy, which together have transformed the way we hail a cab, plan a vacation, and shop for handmade gifts, respectively. In a previous HBS Working... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

online shopping experience today is currently lacking a sense of immersion and customization that, in theory, a 3D virtual world would provide.” What should businesses do? Wu believes the metaverse will eventually impact most... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

20 Nov 2007
Working Paper Summaries

The “Fees → Savings” Link, or Purchasing Fifty Pounds of Pasta

Keywords: by Michael I. Norton & Leonard Lee; Retail

05 May 2022
Research & Ideas

Why Companies Raise Their Prices: Because They Can

including whether the move to online sales during this time period spurred consumers to pay more for products. While they saw some categories were more affected by online shopping than others, web shopping... View Details

Keywords: by Rachel Layne

26 Sep 2023
Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

says Jackson. “In some contexts, it'll be like ShopCo, where it was a genuinely felt moral handwringing over how to hire Black and Brown people without feeling like you're shopping for them [But] I could imagine a context where people use... View Details

Keywords: by Kristen Senz

September 2023 (Revised June 2024)
Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner

This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details

Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry

Citation

Educators

Purchase

May 2018
Case

Inditex: 2018

By: John R. Wells and Gabriel Ellsworth

In 2018, Inditex, based in Spain, was the largest specialist fashion retailer in the world, generating sales of $31.5 billion in 2017 from a portfolio of eight retail brands selling through a total of 7,475 stores located in 96 countries and from websites in 49... View Details

Keywords: Fashion; Succession; IPO; Competition; Initial Public Offering; Multinational Firms and Management; Management Succession; Growth and Development Strategy; Competitive Strategy; Apparel and Accessories Industry; Retail Industry; Fashion Industry

Citation

Educators

Purchase

25 Nov 2013
Working Paper Summaries

Standard-Essential Patents

Keywords: by Josh Lerner & Jean Tirole; Legal Services

Web

Business & Environment - Faculty & Research

Business & Environment Business & Environment July 2015 Article BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment By: Uma R. Karmarkar and Bryan Bollinger As concerns about pollution and climate... View Details

04 May 2021
Book

Best Buy: How Human Connection Saved a Failing Retailer

managers to kick off the holiday shopping season. I always find the simplicity and humanity of the answers striking. Often, managers talk about friends, family, and colleagues. For a market retail field trainer, it is “being able to see... View Details

Keywords: by Michael Blanding; Retail

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

Web

Entrepreneurship - Faculty & Research

Seminar Abi Adams, University of Oxford Seminars & Conferences HBS Working Knowlege 12 Nov 2024 Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers Re: Paul A. Gompers 29 Oct 2024 Can a Coffee Shop in Utah Help Solve... View Details

29 Sep 2014
Research & Ideas

Why Do Outlet Stores Exist?

shopped at retail stores and outlets were virtually identical in terms of demographics, including income and zip codes. They differed, however, on two important variables: their willingness to travel, and the degree to which they cared... View Details

Keywords: by Michael Blanding; Apparel & Accessories; Fashion; Retail

Web

My One Case: MBA Class of 2023 Looks Back - MBA

while planning their own wedding and shopping for the bride’s wedding gown, discovered that a city in China produces more than 75 percent of the world’s wedding dresses. The bride sees a drastic difference in factory and bridal boutique... View Details

27 Jun 2016
Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

the shop floor. The second concerned the ways in which firms used that data in meetings and how they set targets, from upper management to frontline workers. The third had to do with human resources, looking at how workers were hired,... View Details

Keywords: by Michael Blanding

16 May 2013
HBS Seminar

Robert Gierkink, Chairman, Datalogix

Profile

Adriann Dolphin

you grew up? A lawyer. I loved reading as a kid and I thought lawyers just spent all day reading. What is your favorite childhood memory? My father and I used to spend Saturdays window shopping at the mall. Growing up in a mixed-race,... View Details

01 Mar 2024
News

Counter Intelligence

credibility it has earned him. “I try to ensure that I’m out in the field connecting with our staff and continuing to listen to the things that go well or not so well for them,” he says. “It helps that they know I started on the shop... View Details

Keywords: Amy Crawford

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

The High Line redevelopment in winter, New York City. sx70 A new study of gentrification shows that the addition of a coffee shop or restaurant in your neighborhood could be an early indicator that housing prices are about to spike. The... View Details