professional services - Publications - Faculty & Research

30 Jan 2018
First Look

January 30, 2018

Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of... View Details

Keywords: Sean Silverthorne

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

Frances X. Frei, UPS Foundation Professor of Service Management. Too often, people are advised or feel pressured to bury the special or quirky aspects of their personalities, recalibrate their speaking or personal styles, or think twice... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

time more: 1. Prioritize important work and fend off interruptions. On average, business professionals spend 23 hours a week trapped in meetings, and a recent survey of more than 700 workers revealed that 99.9 percent were routinely asked... View Details

Keywords: by Dina Gerdeman

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

and Beyond F. Warren McFarlan Making the Ask One of the hardest questions to address is do you ask a prospective donor for a specific dollar number and if so, how high should that number be? (For the record, professional fundraisers say... View Details

Keywords: by Danielle Kost

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

vigilance when they are auditing their clients. Of course, auditors might deny that litigation risk is what motivates them to uphold quality. The profession has high standards of conduct and their reputation matters. Professional... View Details

Keywords: by Martha Lagace; Financial Services; Financial Services

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

particularly tough time. During the 1990s small investors lost out to professional financial firms that manipulated the market; this time they're likely to lose out—if they're not careful—to other sophisticated investors as well. The Next... View Details

Keywords: by D. Quinn Mills

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

processes and procedures work, dealing with problematic financial accounting, and facing the possibility of deteriorating service as the patriarch pulls away. “This is much harder than anything I find in my big-company cases, and it’s all... View Details

Keywords: by Julia Hanna; Food & Beverage

25 May 2021
Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

services to e-commerce platforms like eBay and Uber. “If other companies invest in building similar race-blind algorithms, that may even the playing field for users,” Zhang says. Without AI, white hosts earn more Airbnb has faced... View Details

Keywords: by Lane Lambert; Technology; Accommodations

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

chapters and a more prescriptive style to reflect today's world of expanding globalization, accelerated change, and increased complexity. This excerpt discusses the importance for young managers to continue to develop as professionals via... View Details

Keywords: by Linda Hill

25 Jun 2013
First Look

First Look: June 25

governments have started to list state-owned enterprises, have selected professional managers to run them, and have given them more financial autonomy. We argue that the transformation from owner and manager to majority shareholder has... View Details

Keywords: Anna Secino

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

UK’s National Health Service improved influenza vaccine adoption by employing medical professionals in its media efforts." Doctors, nurses, and medical professionals are also... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

framework for balancing a career and life. The linear career paths common at law, accounting, and professional services firms rarely take into account the personal milestones and unexpected challenges that... View Details

Keywords: by Danielle Kost; Health

04 Jan 2012
First Look

First Look: January 4

112-048 This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and... View Details

Keywords: Carmen Nobel

02 Jun 2009
First Look

First Look: June 2, 2009

and academic excellence. Its suite of core student programs, such as "720," where business leaders addressed nearly half of the ninth-grade class about the importance of achievement in high school, and the Young Professionals... View Details

Keywords: Martha Lagace

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

bias and moderate its ill effects. Only then can we be assured of the reliability of the financial reports issued by public companies and ratified by professional accountants. Professional accountants might... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Financial Services; Financial Services

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

of the group and each professional or student. But here’s the key difference from a contractual relationship: They are generous in the ways they meet the objectives of others. In a contractual relationship, leaders and teachers show up to... View Details

Keywords: by Martha Lagace; Education

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

Contributing: Gaining Competitive Advantage Through Contribution to Crowdsourced Public Goods, published in the journal Organization Science, Nagle interviewed technology professionals and examined data from the Linux Foundation on... View Details

Keywords: by Kristen Senz; Computer

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

department of a professional services firm: "I really care about the skills and expertise you bring to the table. If you're a nice person on top of that, that's simply a bonus." But despite what... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

also attempting to raise awareness about gender inequality for early- and mid-career professionals as well as women at the senior executive level. Although significant progress has been made over the past 50 years, women still hold only a... View Details

Keywords: by Kristen Senz

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

social impact. This registered benefit corporation was formed by Davis Smith who coalesced his experiences as a Wharton MBA student along with professional knowledge from an unpaid internship in Peru and his previous e-commerce startups... View Details