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  • All HBS Web  (785)
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  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

diverse hospitals across the United States. A trained interviewer scored the managers' interview responses based on management practices that ranged from most reactive (lowest scores) to most proactive (highest scores). We established... View Details
Keywords: Sean Silverthorne
  • 27 Nov 2006
  • Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

experience I have ever had. Workers were warm and welcoming, generous with their time, conscientious in their responses to our questions, and fun! We traveled to the platforms by helicopter (the platforms are located in the Gulf of Mexico over 100 miles off the coast)... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 04 Oct 2011
  • First Look

First Look: October 4

LNG trains on Nigeria's Bonny Island but, before the final train came on stream, became entangled in a widening corruption probe triggered by an unrelated accusation against an View Details
Keywords: Sean Silverthorne
  • 17 Apr 2012
  • First Look

First Look: April 17

enable efficient response; and an infrastructure for daily management and continuous improvement of the chain's performance. Furthermore, we find that employees on the service delivery unit spent 12% of their day compensating for internal... View Details
Keywords: Carmen Nobel
  • 24 Nov 2008
  • Research & Ideas

Harvard Business School Discusses Future of the MBA

no one passes up the opportunity; 91 percent of those accepted started class this fall, a yield unmatched by any rival. HBS MBAs are in high demand in the job market. So where's the rub? “Conventional MBA programs train the wrong people... View Details
Keywords: by Roger Thompson & HBS Bulletin; Education
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

form of new capabilities and team-member resilience. We then highlight the critical roles of leadership and of communication and conflict management training as strategies for overcoming the challenges to team effectiveness in NPD, as... View Details
Keywords: Martha Lagace
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining... View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

http://www.hbs.edu/research/pdf/08-061.pdf   Cases & Course MaterialsProntoWash: Washing the World's Cars to a Tango Beat Harvard Business School Case 108-037 ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help... View Details
Keywords: Martha Lagace
  • 20 May 2008
  • First Look

First Look: May 20, 2008

case of Lisa Sherman (A) describes a highly successful executive at Verizon struggling with whether to reveal her sexual identity. Having attended a diversity training workshop in which participants expressed extremely negative views of... View Details
Keywords: Martha Lagace
  • 22 May 2012
  • First Look

First Look: May 22

responsibility of business leaders increases. We also document that both sustainable development and employee training become a higher priority for companies and that corporate governance improves.... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2014
  • First Look

First Look: June 17

process, helping to train networking professionals to design, build, and manage more complex networks. Aware of just how much was riding on the success of the learning platform, Beliveau-Dunn needed to decide whether to invest heavily in... View Details
Keywords: Sean Silverthorne
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

shows how they addressed the formidable challenge of the internment of their employees in British camps during both WWI and WWII. We find that internment impacted business relationships in India well beyond its endpoint and that the WWI... View Details
Keywords: Sean Silverthorne
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of... View Details
Keywords: by Deborah Blagg; Service
  • 20 Oct 2015
  • First Look

October 20, 2015

immigrant appears to be better trained to work in these fields, but this is conditional on educational attainment of comparable quality to natives. The exception to this is that immigrants have a disproportionate impact among the very... View Details
Keywords: Sean Silverthorne
  • 12 Jan 2010
  • First Look

First Look: Jan. 12

then used to communicate the common vision to all alliance employees and establish a governance process that keeps everyone focused on achieving the alliance's strategic objectives. Read an excerpt:... View Details
Keywords: Martha Lagace
  • 27 Sep 2016
  • First Look

September 27, 2016

explaining the success of various training and education programs. We use these distinctions to structure the landscape of strategic decisions that both organizations committed to organizational development and providers of executive... View Details
Keywords: Sean Silverthorne
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

significant relation between the ratio of CEO-to-mean employee compensation and performance. I next create empirical models that allow me to separate the components of CEO and employee compensation explained... View Details
Keywords: Dina Gerdeman
  • 03 Feb 2003
  • What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

is right and being able to put it into practice in organizations include: (1) the use of memory and custom as a substitute for thinking, (2) fear of making a mistake which prevents employees from acting on knowledge, (3) measurements,... View Details
Keywords: by James Heskett
  • 08 Jan 2001
  • What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

partners, to enable its employees to work only on high value-added activities that yield more than $600,000 in revenues for each of its more than 25,000 employees. (The phenomenon is described in a case, "Cisco Systems: Are You... View Details
Keywords: by James Heskett
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