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  • January–February 2021
  • Article

How to Help (Without Micromanaging)

By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer
Extensive research shows that when employees get hands-on managerial support, they perform better than when they’re left to their own devices, but unnecessary or unwanted help can be demoralizing and counterproductive. So how do you intervene constructively? The... View Details
Keywords: Helping; Employees; Groups and Teams; Management
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  • 28 Oct 2020
  • Blog Post

Keep Your Weary Workers Engaged

We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is how to keep employees motivated when their world is crashing around them. The circumstances of... View Details
Keywords: All Industries
  • 08 Dec 2020
  • Blog Post

Keep Your Weary Workers Engaged

We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is how to keep employees motivated when their world is crashing around them. The circumstances of... View Details
  • May 2008
  • Article

Working in the Gray Zone

By: Michel Anteby
Supervisors often turn a blind eye when employees use company resources and time to work on personal projects. They realize that stamping out such behavior may do more harm than good. View Details
Keywords: Employee Relationship Management; Management Practices and Processes; Performance Effectiveness; Behavior
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    Boris Groysberg

    Boris Groysberg is a professor of business administration in the Organizational Behavior unit at the Harvard Business School. Currently, he teaches courses on talent management and leadership in the school's MBA and Executive Education programs. He has won numerous... View Details
    Keywords: asset management; banking; brokerage; information technology industry; investment banking industry; professional services
    • 05 Jun 2014
    • Research & Ideas

    Fixing the ‘I Hate Work’ Blues

    The New York Times ran a troubling story, "Why You Hate Work," in last week's "Sunday Review." The article indicated that employees work too hard and find little meaning from their work. The anecdotes we all hear about... View Details
    Keywords: by Bill George
    • Research Summary

    Overview

    By: Tatiana Sandino
    In studying management control systems, Professor Sandino aims to understand how different control mechanisms can help lead employees within an organization to achieve common goals. Her work builds on contingency theory by exploring environmental, strategic, and... View Details
    • 02 May 2011
    • Research & Ideas

    Casino Payoff: Hands-Off Management Works Best

    At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details
    Keywords: by Dennis Fisher; Entertainment & Recreation
    • November 2010 (Revised April 2011)
    • Supplement

    Aman Resorts (B)

    By: Eugene Soltes and Aldo Sesia
    The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case. View Details
    Keywords: Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Compensation and Benefits; Employees; Performance Evaluation; Motivation and Incentives; Accommodations Industry
    Related
    • Research Summary

    The Transparency of Ethical Behavior

    (with Max Bazerman, Karim Kassam, and Neeru Paharia)
    This research analyzes how unethical behavior is viewed when performed... View Details
    • 23 Dec 2002
    • Research & Ideas

    Partnering and the Balanced Scorecard

    diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for strategy implementation. We also discuss... View Details
    Keywords: by Robert S. Kaplan & David P. Norton
    • 10 Jan 2013
    • Working Paper Summaries

    Pay for Environmental Performance: The Effect of Incentive Provision on Carbon Emissions

    Keywords: by Robert G. Eccles, Ioannis Ioannou, Shelley Xin Li & George Serafeim
    • 21 Apr 2010
    • Working Paper Summaries

    Why Do Firms Use Non-Linear Incentive Schemes? Experimental Evidence on Sorting and Overconfidence

    Keywords: by Ian Larkin & Stephen Leider
    • June 2019 (Revised July 2019)
    • Case

    Building a Meritocracy at Alghanim Industries

    By: Paul M. Healy, Susanna Gallani and Esel Çekin
    Building on his father’s legacy, Omar Alghanim (MBA 2002) had been working on strengthening a performance-driven culture based on meritocracy in the family business, Alghanim Industries. The task had been particularly challenging because of traditional Middle East... View Details
    Keywords: Meritocracy; Social Norms; Family Business; Organizational Culture; Performance; Diversity; Organizational Change and Adaptation; Middle East; Kuwait
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    • 06 Jun 2017
    • News

    Three Key Considerations for TSR Awards

    • Article

    Are Cost Advantages from a Modern Indian Hospital Transferable to the United States?

    By: R. S. Kaplan, F. Erhun, V.G. Narayanan, B. Mistry and K. Brayton, et al
    We use time-driven activity-based costing to estimate the cost of personnel and space for an elective coronary artery bypass graft (CABG) surgery at two U.S. hospitals, Intermountain and Baylor Heart, and Narayana Health (NH), in India. All three hospitals use modern... View Details
    Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Cost; Organizational Structure; Performance Efficiency; India; United States
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    • February 3, 2020
    • Article

    Should Your Family Business Have a "No In-Laws" Policy?

    By: Christina R. Wing and Rohit K. Gera
    Should in-laws, even if they’re highly qualified, work in the family business? While there’s no “one-size-fits-all” guideline, if you are considering involving in-laws in the family business, it’s important to think through some general policies in advance. Document a... View Details
    Keywords: Family and Family Relationships; Family Business; Employee Relationship Management; Organizational Structure
    Related
    • 27 Jan 2017
    • Working Paper Summaries

    The Microstructure of Work: How Unexpected Breaks Let You Rest, but Not Lose Focus

    Keywords: by Pradeep Pendem, Paul Green, Bradley R. Staats, and Francesca Gino
    • October 1991 (Revised September 1998)
    • Case

    Maxwell Appliance Controls

    By: Robert S. Kaplan
    A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
    Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
    Related
    • 18 Oct 2016
    • Op-Ed

    Why Business Should Invest in Community Health

    “where people live, learn, work, and play.” Many firms acknowledge the importance of employee health to their bottom lines, and have also started taking steps to improve their consumer health and environmental health footprints. Target,... View Details
    Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health