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  • February 3, 2020
  • Article

Should Your Family Business Have a "No In-Laws" Policy?

By: Christina R. Wing and Rohit K. Gera
Should in-laws, even if they’re highly qualified, work in the family business? While there’s no “one-size-fits-all” guideline, if you are considering involving in-laws in the family business, it’s important to think through some general policies in advance. Document a... View Details
Keywords: Family and Family Relationships; Family Business; Employee Relationship Management; Organizational Structure
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  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • May 2008
  • Article

Working in the Gray Zone

By: Michel Anteby
Supervisors often turn a blind eye when employees use company resources and time to work on personal projects. They realize that stamping out such behavior may do more harm than good. View Details
Keywords: Employee Relationship Management; Management Practices and Processes; Performance Effectiveness; Behavior
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  • January 2008 (Revised August 2011)
  • Case

ProntoWash: Washing the World's Cars to a Tango Beat

ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent service across the world and capture relevant management information. In 2007, ProntoWash, an international car-wash... View Details
Keywords: Customer Focus and Relationships; Growth and Development Strategy; Balanced Scorecard; Management Systems; Franchise Ownership; Performance Consistency; Argentina
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  • June 2019 (Revised July 2019)
  • Case

Building a Meritocracy at Alghanim Industries

By: Paul M. Healy, Susanna Gallani and Esel Çekin
Building on his father’s legacy, Omar Alghanim (MBA 2002) had been working on strengthening a performance-driven culture based on meritocracy in the family business, Alghanim Industries. The task had been particularly challenging because of traditional Middle East... View Details
Keywords: Meritocracy; Social Norms; Family Business; Organizational Culture; Performance; Diversity; Organizational Change and Adaptation; Middle East; Kuwait
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  • 14 Apr 2003
  • Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

What better way to drive people to work harder and more efficiently, you may ask, than to offer them a special carrot: more money for hitting specific company targets? The idea seems perfect. Managers want their employees to pull out the... View Details
Keywords: by Martha Lagace

    Thomas J. DeLong

    Thomas J. DeLong is a Baker Foundation Professor of Management Practice and the former Philip J. Stomberg Professor of Management Practice in the Organizational Behavior Department at the Harvard Business School. He is an expert in leader development, organizational... View Details

    • September 2019 (Revised December 2022)
    • Supplement

    Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

    By: Susanna Gallani, Francesca Gino and Raffaella Sadun
    The case complements Pasta Serafina (A) by describing the aftermath of a town hall meeting in which management had publicly denounced the absenteeism problem and challenged the employees to find a solution. In spite of the initial mistrust against management, the fear... View Details
    Keywords: Absenteeism; Employees; Behavior; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Problems and Challenges; Decision Making; Performance Evaluation
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    • Article

    Are Cost Advantages from a Modern Indian Hospital Transferable to the United States?

    By: R. S. Kaplan, F. Erhun, V.G. Narayanan, B. Mistry and K. Brayton, et al
    We use time-driven activity-based costing to estimate the cost of personnel and space for an elective coronary artery bypass graft (CABG) surgery at two U.S. hospitals, Intermountain and Baylor Heart, and Narayana Health (NH), in India. All three hospitals use modern... View Details
    Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Cost; Organizational Structure; Performance Efficiency; India; United States
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    • 28 Oct 2020
    • Blog Post

    Keep Your Weary Workers Engaged

    We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is how to keep employees motivated when their world is crashing around them. The circumstances of... View Details
    Keywords: All Industries
    • 08 Dec 2020
    • Blog Post

    Keep Your Weary Workers Engaged

    We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is how to keep employees motivated when their world is crashing around them. The circumstances of... View Details
    • September 1996 (Revised May 1997)
    • Case

    Mobil USM&R (C): Lubricants Business Unit

    By: Robert S. Kaplan
    The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC) for his unit. The purpose was to provide focus for all employees of the unit, enabling it to operate on an... View Details
    Keywords: Balanced Scorecard; Employees; Customization and Personalization; Performance Evaluation; Measurement and Metrics; Management Teams; Projects; Energy Industry; Mining Industry; United States
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    • October 1991 (Revised September 1998)
    • Case

    Maxwell Appliance Controls

    By: Robert S. Kaplan
    A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
    Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
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    • April 2021
    • Case

    Zeynep Ton: The Good Jobs Strategy

    By: Francesca Gino and Frances X. Frei
    The link to this multimedia case should be provided to students in advance as preparation for classroom case discussion.

    In Zeynop Ton’s 2014 book The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost... View Details
    Keywords: Organizations; Selection and Staffing; Compensation and Benefits; Operations; Performance Effectiveness
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    • 23 Dec 2002
    • Research & Ideas

    Partnering and the Balanced Scorecard

    diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for strategy implementation. We also discuss... View Details
    Keywords: by Robert S. Kaplan & David P. Norton
    • 2020
    • Article

    Worry at Work: How Organizational Culture Promotes Anxiety

    By: Jeremy A. Yip, Emma E. Levine, Alison Wood Brooks and Maurice E. Schweitzer
    Organizational culture profoundly influences how employees think and behave. Established research suggests that the content, intensity, consensus, and fit of cultural norms act as a social control system for attitudes and behavior. We adopt the norms model of... View Details
    Keywords: Anxiety; Norms; Stress; Culture; Tightness-looseness; Curvilinear; Organizational Culture; Emotions; Performance
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    • 06 Jun 2017
    • News

    Three Key Considerations for TSR Awards

      How to Help (Without Micromanaging)

      Extensive research shows that when employees get hands-on managerial support, they perform better than when they’re left to their own devices, but unnecessary or unwanted help can be demoralizing and counterproductive. So how do you intervene... View Details

      • 10 Jan 2013
      • Working Paper Summaries

      Pay for Environmental Performance: The Effect of Incentive Provision on Carbon Emissions

      Keywords: by Robert G. Eccles, Ioannis Ioannou, Shelley Xin Li & George Serafeim
      • November–December 2024
      • Article

      Loss of Peers and Individual Worker Performance: Evidence From H-1B Visa Denials

      By: Prithwiraj Choudhury, Kirk Doran, Astrid Marinoni and Chungeun Yoon
      We study how restrictive immigration policies that result in the unexpected loss of co-workers affect the performance of skilled migrants employed in organizations. Specifically, we examine the impact of the loss of team members on their co-workers’ performance in... View Details
      Keywords: Immigration; Performance Productivity; Employees; Human Capital; Ethnicity; Groups and Teams
      Related