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Show Results For
- All HBS Web
(2,565)
- People (2)
- News (491)
- Research (1,702)
- Events (3)
- Multimedia (9)
- Faculty Publications (946)
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- 01 Dec 2013
- News
Curing Health Care
The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997, athenahealth now serves about 44,000... View Details
- 28 Mar 2018
- News
Fueling the Future
Women who pursue STEM fields are accustomed to being challenged. When Cecily Kovatch (MBA 2002) began her career working as a field engineer for Schlumberger, one of the world’s largest oilfield service companies, the all-male crews on... View Details
Keywords: Jill Radsken
- 01 Dec 2002
- News
What You Know Depends on Where You Go
HBS associate professor Robert Kennedy and LARC executive director Gustavo Herrero interview customers of BancoSol at a market in La Paz. The bank specializes in microloans and has the second-largest number of View Details
- 03 Aug 2022
- News
Hungry for Change
yes, coffee) and snacks (brownie “energy bites” and trail mix with almonds, walnuts, raisins, and dates). All ingredients are organic, vegan, and gluten-free. They are grown mainly in the United States, and most products come in compostable packaging (with a return... View Details
Keywords: April White
- 01 Mar 2019
- News
Ask the Expert: Auto Pilot
automotive company Aptiv for the first autonomous commercial rollout in 2018. To date, customers have logged about 25,000 driverless rides and awarded them an average of 4.94 out of 5 stars. (A human pilot and copilot tag along, both to... View Details
- 01 Oct 2001
- News
New Economy Notables: Peter C. Wendell
hundred U.S. automakers, and look at how few there are now. Innovation and Darwinism have always gone hand in hand. But the information-driven economy is here to stay. Every organization is focused on how it can deliver services... View Details
- 01 Mar 2006
- News
Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)
centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details
- 10 Aug 2015
- News
A Talent Pipeline for Society’s Challenges
volunteered in high school, painting abandoned houses as part of Operation Brush Up, in Flint, Michigan. At the University of Michigan, she launched several service organizations, including the university’s first web-based program that... View Details
Keywords: Jill Radsken
- 01 Jun 2008
- News
Faculty Research Online
their jobs. But a downturn is no time to stop spending on marketing. The key, according to Professor John Quelch, is to understand how the needs of your customers and partners change, and adapt your strategies to the new reality. Visit... View Details
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
Kresge Hall last December, is where students present their final projects - the culmination of a semester spent learning to design and develop products and services and get them to market. "Hopefully it is here that any shortcomings in... View Details
Keywords: Margie Kelley
- 01 Sep 2012
- News
Alumni Books
best innovations: Find and fill an important unmet customer need. Plan for profitability. Strive for sustainability. Establish credibility. Gather necessary resources. Lead and manage effectively. Maintain balance and learn to enjoy the... View Details
- 01 Apr 2000
- News
Getting the Message
service reaches more consumers," asserts Silk. Broadband -- a high-speed constant link to the Web that will place today's 56k modem in the history books next to the UNIVAC -- promises to transform the advertising industry. Currently only... View Details
Keywords: Susan Young
- 20 Oct 2016
- News
Smart Moves
purchaser, rather than the generator, of roadway data. The early days required a lot of evangelism, but in the past five years, most governments have begun seeing how much more effective we can be.” Turning government agencies into View Details
- 01 Jan 2005
- News
Nancy M. Barry, MBA 1975
microfinance institutions and banks in developing countries that make small loans to low-income women-and in some instances, men-so that they can build their own business and move beyond poverty. A customer in The Gambia, for example,... View Details
- 02 Jun 2011
- News
Serious Fun
where they manage vampire customers in order to earn cash, pay off debt, and “save for their eternal retirement;” and in Refund Rush, gamers help clients decide how best to allocate their income tax refund. I sampled Groove Nation, a... View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
“Those are the questions students want to explore: not ‘How do we batten the hatches?’ but ‘What are the opportunities for new products and services in a world of climate change?’” Other class sessions challenge students to assess... View Details
Keywords: April White
- 01 Jun 2009
- News
Dispatches from the Global Classroom
“we-dentity” and the power of community in the face of an inefficient, sometimes corrupt, local government. Santa Ana del Valle, for example, provides many of its services (such as policing or maintenance of the church and museum) through... View Details
- 01 Sep 2012
- News
An Intellectual Capital: Some Influential HBS Ideas, at a Glance
In “Marketing Myopia” in HBR, Ted Levitt (below) famously asks “What business are you in?” and insists that customer focus be paramount. 1977 Abraham Zaleznik raises a provocative, game-changing question in “Managers and Leaders: Are They... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Educational Services; Educational Services
- 01 Mar 2004
- News
The Business of Babies
selective genetics. In order to succeed, providers will have to walk a fine line between making the customer happy and avoiding controversy. One thing is for sure, as Spar pointed out, “You can’t be politically naive and do well in this... View Details
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
indifference. Whether they are helping inner cities capitalize on their inherent competitive advantages, working to make assetbuilding financial services available to low-income families, analyzing the benefits of welfare-to-work... View Details