Publications

2001
Dissertation

Essays on the Managerial Implications of Differing Priors

By: Eric J. Van den Steen

Keywords: Management; Conflict and Resolution

Read Now

August 1996 (Revised February 2000)
Exercise

Decision-Making Exercise (C)

By: David A. Garvin and Michael Roberto

Provides questionnaires so students can compare their experiences with different decison-making processes. Students read "Growing Pains," a Harvard Business Review (HBR) case study, and then work in teams to come up with recommendations using a consensus approach to... View Details

Keywords: Conflict Management; Decision Making; Management Skills

January 2004 (Revised May 2004)
Background Note

Professional Associations

By: Ashish Nanda

This case discusses why society grants professional associations the rights of certification and self-regulation. In exercising these rights, professional associations serve client interests but also the interest of member practitioners. The case discusses how... View Details

Keywords: Governance; Conflict of Interests; Society

October 1997 (Revised January 1998)
Teaching Note

Intel Pentium Chip Controversy (A) TN ,The

By: William J. Bruns Jr.

Teaching Note for (9-196-091). View Details

Keywords: Information Infrastructure; Conflict and Resolution; Computer Industry

2000
Article

Reckoning with the Past: The Contrast between the Kenyan and South African Experiences

By: Caroline M. Elkins

Keywords: Truth-telling; War; Conflict and Resolution; History

2022
Working Paper

Measuring the Tolerance of the State: Theory and Application to Protest

By: Veli Andirin, Yusuf Neggers, Mehdi Shadmehr and Jesse M. Shapiro

We develop a measure of a regime's tolerance for an action by its citizens. We ground our measure in an economic model and apply it to the setting of political protest. In the model, a regime anticipating a protest can take a costly action to repress it. We define the... View Details

Keywords: Political Protests; Modeling And Analysis; Government and Politics; Conflict and Resolution

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2004
Other Unpublished Work

Sudden Conflict: The Clash of Cultures at the Heart of Crisis Management

By: Dutch Leonard and Arnold M. Howitt

Keywords: Crisis Management; Conflict and Resolution

January 2003 (Revised September 2004)
Case

Consulting by Auditors (B): The Compromise and its Fallout

By: Ashish Nanda

This case tracks the evolution from October 2000 to July 2001 of public debate, regulatory decisions, and firm perspectives on the subject of consulting by accounting firms. View Details

Keywords: Conflict of Interests; Service Delivery; Accounting Industry; Consulting Industry

July 1990 (Revised April 1998)
Supplement

Nordstrom: Dissension in the Ranks? (B)

By: Robert L. Simons and Hilary Weston

Presents a follow-up to the (A) case. View Details

Keywords: Rank and Position; Conflict and Resolution; Consumer Products Industry; Apparel and Accessories Industry

July 1980 (Revised November 1981)
Case

Strike in Space

A three-man skylab crew, after repeatedly unsuccessful attempts to influence Houston Mission Control to slow down the work pace, turns off radio communication and refuses to talk. Questions for the class: What leads up to this break? How does one repair it? View Details

Keywords: Working Conditions; Conflict and Resolution; Aerospace Industry; Houston

February 1990 (Revised December 1993)
Case

Fusion Systems Corp. in Japan (A)

Describes the international business of Fusion Systems Corp., a small high technology American firm, and a five-year patent dispute the company has in Japan with Mitsubishi Electric. Also describes key features of the intellectual property systems in Japan and related... View Details

Keywords: Patents; Conflict and Resolution; Technology Industry; Japan; United States

January 2004 (Revised February 2004)
Case

Evolution of Public Reputation of a Profession (A)

By: Ashish Nanda

This case explores how the public reputation of a profession evolves as its membership changes. The public reputation of a professional relies on its association's credibility for ensuring, through rigorous certification and self-regulation, that its members place... View Details

Keywords: Conflict of Interests; Ethics; Organizations; Reputation

July 1991 (Revised August 1998)
Case

Chain Stores

Describes the development of chain stores and their opposition up to the Robinson-Patman Act. View Details

Keywords: Business Ventures; Conflict and Resolution

July 2012 (Revised July 2012)
Case

How Much? (A)

By: Clayton Rose

The leader of a small business team must deal with an employee who is unwilling to reveal to him the profitability of a transaction for the firm and client. View Details

Keywords: Culture; Client Responsibility; Leadership; Groups and Teams; Ethics; Finance; Conflict Management

September 2007
Case

Peter Welz: When a Marquee Prospect Plays Hardball (B)

By: James K. Sebenius and Ellen Knebel

Keywords: Negotiation; Negotiation Style; Conflict and Resolution

March 2012
Article

Fixing What's Wrong with U. S. Politics

By: David A. Moss

In America today there's a growing sense that the political system is broken and that its ineffectiveness is a major threat to U.S. competitiveness. Why do so many think the political system is not working? Research shows that in Congress, Republicans and Democrats are... View Details

Keywords: Government and Politics; System; Conflict Management; Performance Productivity; Policy; Public Administration Industry; United States

May 2001 (Revised April 2005)
Exercise

Betonn Corporation: Confidential Negotiation Information

By: James K. Sebenius

A two-party, multiple-issue dollar-scoring negotiation exercise dealing with the formation and terms of an IT-industry joint venture. Subordinates have made some progress on several issues but have reached an impasse. Division heads will now attempt to reach a... View Details

Keywords: Negotiation Types; Joint Ventures; Conflict Management; Information Technology; Information Technology Industry