communication skills - Publications - Faculty & Research

02 Aug 2016
First Look

August 2, 2016

reducing private and social costs. We study how resolution responds to changes in price and communication using a new, extensive dataset of copyright infringement incidences by firms. The data cover two field experiments run by a large... View Details

Keywords: Sean Silverthorne

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

support, benefits continuation, and visa support are all indications to remaining employees and future hires of how they might be treated in the future. Intuit managed communication well: By 9 a.m. PT, all employees impacted by the... View Details

Keywords: by Rachel Layne; Technology; Information Technology

17 Jul 2017
Op-Ed

Op-Ed: As America Recedes from Global Leadership, Its CEOs are Stepping Up

own way. As GE CEO Jeff Immelt wrote when the president announced the US withdrawal from the Paris Climate Agreement, “Climate change is real. Industry must now lead and not depend on government.” Immelt is not alone. Never before in modern history has the business... View Details

Keywords: by Bill George

23 Jan 2006
Research & Ideas

Financial Reporting Goes Global

even well-intentioned practitioners just may not have the skill set to properly implement the standards. In the study of international adoption of standards I mentioned previously, one of the things we find is that oversight by a... View Details

Keywords: by Cynthia Churchwell; Accounting; Financial Services

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

that lead people to feel more or less safe speaking up: individual differences and contextual factors. Individual differences include personality dispositions such as one's level of extraversion or proactivity, or one's developed skills... View Details

Keywords: by Sarah Jane Gilbert

19 Dec 2012
Research & Ideas

How to be Extremely Productive

schedule to be productive. I wanted to discuss skills that have been critical in my own career. Communication is one—reading, writing, and speaking. Another is how you operate within your organization and... View Details

Keywords: by Deborah Blagg

31 Oct 2014
Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

the United States. In the absence of having to be on alert for treating infectious diseases, American hospitals have let their guard down and their skills lapse. Partisan politics has exacerbated the problem by leaving the nation in the... View Details

Keywords: by Gautam Mukunda; Health

08 Mar 2010
Sharpening Your Skills

Sharpening Your Skills: Successful Negotiation

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How is negotiation evolving? How important are opening talks in determining... View Details

Keywords: by Staff

18 Dec 2018
First Look

New Research and Ideas, December 18, 2018

borrowers communicating their debt forgiveness to other borrowers, who then more often strategically default on their own obligations. This strategic default contagion is economically large. When the lender doubles debt forgiveness, the... View Details

Keywords: Dina Gerdeman

29 Jan 2008
First Look

First Look: January 29, 2008

form of new capabilities and team-member resilience. We then highlight the critical roles of leadership and of communication and conflict management training as strategies for overcoming the challenges to team effectiveness in NPD, as... View Details

Keywords: Martha Lagace

21 Jul 2006
Op-Ed

Enron Jury Sent the Right Message

Electric—described how American business raises public suspicions and loses public support: "[T]he law is not a satisfactory censor," he said. "It functions in the clear light of wrong-doing—things so wrong that the View Details

Keywords: by Malcolm S. Salter

01 Jun 2010
Sharpening Your Skills

Sharpening Your Skills: Social Reporting

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: What's the best way to report nonfinancial metrics? How can nonprofit... View Details

Keywords: by Staff

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

competitive threats Changing consumer demands Low barriers to entry Many niche opportunities As I've noted above, leaders who are successful in industries over a long period of time have become skilled at either adapting to or influencing... View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

24 Jul 2018
Op-Ed

4 Ways Managers Can Exercise Their 'Agency' to Change the World

Do your research and demonstrate to yourself that there is strong evidence that creating strategically planned social impact can enhance your company’s success. Use your professional skills to identify an opportunity for simultaneously... View Details

Keywords: by George Serafeim

01 Mar 2017
Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

skilled nursing facilities for their recovery, where they could learn how to walk, climb stairs, and get into a car with their new knee or hip. In other hospitals, however, those skills were discussed in a... View Details

Keywords: by Michael Blanding; Health

16 Jul 2014
HBS Case

Marketing Obamacare

and people don't like buying or paying for it. Therefore it takes skillful marketing to attract the attention of people and motivate the desired purchase behavior you are looking for." Amidst the generally dismal track record of the... View Details

Keywords: by Michael Blanding; Health

25 Mar 2014
First Look

First Look: March 25

and cultural assets, as well as skills and ideologies across borders. The chapter argues that capitalism proved much better than political leaders in building institutions that coordinated activities across borders, but also points to the... View Details

Keywords: Sean Silverthorne

19 Jan 2022
In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details

Keywords: by HBS News

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

critical and creative thinking, as well as communication skills. "These skills lie much more on the 'doing' side of the scale than the 'knowing' side," says Datar. Such soft-skills development by... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

05 Apr 2021
What Do You Think?

Why Can’t More Leaders Teach?

According to DeLong, the best leaders and teachers create covenant versus contractual (purely transactional) relationships. The former generates the trust necessary for cooperation and useful two-way communication. In DeLong’s words, “The best leaders and teachers... View Details

Keywords: by James Heskett

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