Publications

Educators

October 1992 (Revised October 1993)
Case

MCI Communications Corporation: National Accounts Program (Condensed)

By: Frank V. Cespedes

Concerns the early stages of a major-account program at MCI, a telecommunications firm seeking to penetrate the corporate-account market. Among the issues are: 1) coordination of field sales efforts with national account selling efforts; 2) sales strategy for major... View Details

Keywords: Accounting; Decision Choices and Conditions; Training; Compensation and Benefits; Management Practices and Processes; Marketing Strategy; Groups and Teams; Sales

2000
Working Paper

How Communication Improves Efficiency in Bargaining Games

By: Kathleen L. McGinn, Leigh Thompson, Robert Gibbons and Max Bazerman

03 Apr 2024
Video

All In, Everybody In: Community at HBS

12 Jul 2023
News

The Simple Power of Communicating with Kindness

01 Mar 2015
News

Communicating the Language of Business Across Borders

Tsedal Neeley My intellectual agenda is ambitious and somewhat risky,” says Associate Professor and Marvin Bower Fellow Tsedal Neeley. “I truly believe that HBS is one of the few places on earth where I could boldly pursue my work in the way that I have.” Neeley’s... View Details

01 Aug 2016
News

Leading the Way for Dallas Arts Community

When HBS Leadership Fellow Jennifer Scripps (MBA 2005) left HBS for a job as director of special projects at Lincoln Center in New York City, little did she know that her career trail would eventually point back to her hometown of Dallas, Texas. In 2007, she accepted a... View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

24 Apr 2014
News

Leveraging her experience to serve her community

Nancy Gray (MBA 1988) is putting her management experience to work as a pro-bono consultant and volunteer for organizations that benefit her community. (Published April 2014) View Details

September 2009 (Revised August 2010)
Case

Congressional Candidate Dan Silver and KNP Communications

By: Amy J.C. Cuddy and Nithyasri Sharma

In the 2006 election cycle, Ron Klein was running for the U.S. Congressional seat from Florida's 22nd District. He was up against Rep. Clay Shaw, a popular 26-year incumbent with significant name recognition in the district. Leading up to the election, Klein's campaign... View Details

Keywords: Interpersonal Communication; Competency and Skills; Political Elections; Personal Characteristics; Public Administration Industry; Florida

Educators

14 Oct 2014
News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico City while also strengthening the operations of hundreds of... View Details

January–February 2013
Article

Golfing Alone? Corporations, Elites and Nonprofit Growth in 100 American Communities

By: Christopher Marquis, Gerald F. Davis and Mary Ann Glynn

We examine the link between corporations and community by showing how corporate density interacts with the local social and cultural infrastructure to affect the growth and decline of the number of local nonprofits between 1987 and 2002. We focus on two sub-populations... View Details

Keywords: Business and Community Relations; Civil Society or Community; Business Model; For-Profit Firms; Business Growth and Maturation; Profit; Local Range; Welfare or Wellbeing; Business Processes; Corporate Entrepreneurship; Trends; Management Practices and Processes; United States

Read Now

April 2008
Article

Getting Clear About Communities in Open Innovation

By: Joel West and Karim R. Lakhani

Keywords: Civil Society or Community; Innovation and Invention

01 Sep 1974
Conference Presentation

Social Multiplier Effects in Community Economic Development

By: R. M. Kanter and B. A. Stein

Keywords: Development Economics; Civil Society or Community

January 2000 (Revised October 2002)
Case

Cambridge Hospital Community Health Network - The Primary Care Unit

By: V.G. Narayanan, Lisa Brem and Ryan Moore

The Cambridge Hospital Community Health Network needed to gain a better understanding of its unit-of-service costs, which had been rising at a rate of 10% per year. The network's step-down costing system gave only aggregate costing information, and there was some... View Details

Keywords: Activity Based Costing and Management; Health Care and Treatment; Cost Accounting; Cost; Network Effects; Health Industry; Service Industry; Massachusetts

Educators

01 Jun 2003
News

South Florida and Minnesota Launch Community Programs

A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change. New York, Boston, San Francisco,... View Details

Keywords: Alumni groups; Colleges, Universities, and Professional Schools; Educational Services

Web

1.4 Community Standards of Conduct | MBA

1.4 Community Standards of Conduct 1.0 MBA Standards of Conduct 1.4.1 Recruiting Standards of Conduct 1.4.2 Drug and Alcohol Policy 1.4.3 Anti-Hazing Policy 1.4.4 Dangerous Weapons and Threats 1.4.5 Physical Violence 1.4.6 Honesty,... View Details

Fall 2015
Article

Doing Well by Doing Good? Community Development Venture Capital

By: Josh Lerner and Anna Kovner

This paper examines the investments and performance of community development venture capital (CDVC). We find substantial differences between CDVC and traditional venture capital (VC) investments: CDVC investments are far more likely to be in nonmetropolitan regions and... View Details

Keywords: Social Enterprise; Venture Capital