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  • December 1987 (Revised August 1990)
  • Case

Florida Power & Light's Quality Improvement Program

Describes a major electric utility's highly successful effort to institute a comprehensive quality improvement program throughout the organization. Designed to be used in a comparative analysis of the quality improvement effort described in Paul Revere Insurance Co.... View Details
Keywords: Organizational Change and Adaptation; Quality; Performance Productivity; Utilities Industry; Florida
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  • 01 Sep 2016
  • News

Code name: Miesiąc

From the book Kryptonim “Wasale,” by Łukasz Kamiński From the book Kryptonim “Wasale,” by Łukasz Kamiński Waldemar Maj (MBA 1996) shivered in the dark Warsaw alley and wedged his body further into a crevice... View Details
Keywords: April White; photographed by Piotr Malecki
  • May 2011
  • Article

Challenge the Boss or Stand Down

By: W. Earl Sasser
This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R1105X, and commentary-only, R1105Z. Tom Green, an aggressive young sales executive at self-service... View Details
Keywords: Problems and Challenges; Personal Development and Career; Jobs and Positions; Conferences; Service Industry
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  • 21 Dec 2010
  • First Look

First Look: December 21

article reviews recent research conducted by the authors that finds that intellectual property rights reform increases technology transfers, foreign direct investment inflows, and industrial development. It also places the findings of... View Details

    Luis M. Viceira

    Luis M. Viceira is the George E. Bates Professor in the Finance Unit  and a Research Associate at the National Bureau of Economic Research. His research, course development, and teaching focus on the areas of investment management... View Details

    Keywords: banking; education industry; financial services; nonprofit industry; retail financial services
    • Article

    How Venture Capitalists Make Decisions

    By: Paul A. Gompers, Will Gornall, Steven Kaplan and Ilya Strebulaev
    For decades now, venture capitalists have played a crucial role in the economy by financing high-growth start-ups. While the companies they’ve backed—Amazon, Apple, Facebook, Google, and more—are constantly in the headlines, very little is known about what VCs actually... View Details
    Keywords: Venture Capital; Investment; Decision Making
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    • 22 Aug 2017
    • First Look

    First Look at New Research and Ideas, August 23

    opportunities to practice their skills in time frames connected to actual buying processes. They can do so by using the same technologies that are “disrupting” their customer-contact activities: videos and mobile apps that reps can view... View Details
    Keywords: Sean Silverthorne
    • February 2018
    • Teaching Note

    Still Leading Series—Issues in Transitioning to New Forms of Service Later in Life

    By: Rosabeth Moss Kanter, Rakesh Khurana, James Honan and Ai-Ling Jamila Malone
    The Still Leading case series includes an introductory note, “Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life” and 10 supplementary cases that cover the transition of highly accomplished and prolific leaders (Hon. Robert McDonald, Hon.... View Details
    Keywords: Leadership; Personal Development and Career; Transition
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    • 30 Sep 2014
    • First Look

    First Look: September 30

    supply chain factories' adherence to the global labor standards embodied in codes of conduct imposed by multinational buyers. We find that suppliers are more likely to adhere when they are embedded in states that participate actively in... View Details
    Keywords: Sean Silverthorne
    • 17 Mar 2009
    • First Look

    First Look: March 17, 2009

    consumer surplus by making the gray market less competitive domestically. Under certain circumstances, the domestic welfare destruction arising from this erosion dominates the domestic welfare gains that accompany a shift to arm's length... View Details
    Keywords: Martha Lagace
    • 11 Apr 2017
    • First Look

    First Look at New Research, April 11

    biased forecasts for potential future employers are more likely to face favorable career outcomes and bank executives appear to profit from the analysts' bias since the bias is associated with higher levels of insider trading. Our results highlight the bias created... View Details

      Michael A. Wheeler

      Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

      Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
      • March 2016 (Revised June 2016)
      • Case

      Gotong Royong: Toward Sustainable Palm Oil

      By: Rebecca Henderson, Hann-Shuin Yew and Monica Baraldi
      In late 2015, Jeff Seabright, chief sustainability officer at Unilever, had to report to Unilever CEO Paul Polman on the effort to transform palm oil cultivation. Historically, palm oil was produced using unsustainable methods that included burning large tracts of... View Details
      Keywords: Sustainability; Environment; Industry Self-regulation; Corporate Image; Corporate Strategy; Indonesia; Malaysia
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      • Research Summary

      Information Intermediation

      Christopher F. Noe's research involves examining a variety of issues relating to the process through which firms communicate with external parties. He has shown that trading by corporate officials in their own firms shares of common stock increases in the period... View Details

      • 28 May 2019
      • News

      A More Perfect Union

      tracked by the Organisation for Economic Co-operation and Development. For voters between the ages of 18 and 29, the picture was even worse, with a 40 percent turnout. Less than 20 percent of Americans have faith in the democratic... View Details
      Keywords: Jen McFarland Flint; illustration by Dan Bejar
      • 24 Jun 2014
      • First Look

      First Look: June 24

      clause in Argentinian sovereign debt instruments have generated considerable controversy. Some official-sector participants and academic articles have suggested that the rulings will disrupt or impede future sovereign debt restructurings View Details
      Keywords: Sean Silverthorne
      • 06 Jun 2017
      • First Look

      First Look at New Research and Ideas: June 6, 2017

      survival of only the most productive domestic firms. We investigate the roles of the two different mechanisms in determining the aggregate productivity gains by exploring their distinct predictions on the distributions of domestic firms:... View Details
      Keywords: Sean Silverthorne
      • 27 Sep 2016
      • First Look

      September 27, 2016

      the challenges inherent in those data and research as well as possible opportunities to do better. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50652 How Do Venture Capitalists Make Decisions? By: Gompers, Paul A.,... View Details
      Keywords: Sean Silverthorne
      • November 2020 (Revised June 2022)
      • Case

      Community-First Public Safety

      By: Mitchell B. Weiss and Sarah Mehta
      How many police officer positions to fund? In August 2020, the question facing St. Paul Mayor Melvin Carter, which might have seemed routine to another mayor at another time in another place, was anything but. A pandemic had rendered the city some $19-$34 million short... View Details
      Keywords: Race; Law Enforcement; Governance; Decision Making; Safety; Social Issues; Public Administration Industry; United States; Minnesota; Saint Paul
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      • August 2018 (Revised July 2020)
      • Case

      Revenue Recognition at HBP

      By: Paul Healy and Siko Sikochi
      In early 2014, Paul Bills, CFO of Harvard Business Publishing (HBP), sat down with David Wan, the company’s CEO, to discuss budget preparations for the coming year. Bills noted that the performance of Corporate Learning, one of HBP’s three business units, would be... View Details
      Keywords: Accrual Accounting; Budgets and Budgeting; Revenue Recognition; Financial Reporting; Publishing Industry; Education Industry; United States
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