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  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

workers; and the production of knowledge, including the idea of the economy, among other topics. Together, the essays suggest emerging themes in the field: a fascination with capitalism as it is made by political authority, how it is... View Details
  • March 2009
  • Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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  • 21 Jun 2011
  • First Look

First Look: June 21

characterizes the financial world. They also overlook the role of natural selection. To be sure, natural selection in the financial world is not exactly analogous to the processes first described by Darwin and elaborated on View Details
Keywords: Sean Silverthorne
  • 08 May 2007
  • First Look

First Look: May 8, 2007

paper: http://www.benedelman.org/publications/searchsafety.pdf Strategic Bidder Behavior in Sponsored Search Auctions Authors:Benjamin Edelman and Michael Ostrovsky Periodical:Journal of Decision Support Systems 43, no. 1 (February 2007):... View Details
Keywords: Martha Lagace
  • Article

Beyond Magic Bullets: True Innovation in Health Care

By: Vaibhav A. Narayan, Marco Mohwinckel, Gary Pisano, Michael Yang and Husseini Manji
The molecular medicine revolution—based on advances in fields such as genomics and network modeling in the decade since the human genome sequence was completed—has changed the way we think about, study, and approach the development of novel therapies. However, these... View Details
Keywords: Integration; Business Model; Organizational Structure; Health Care and Treatment; Innovation and Invention; Pharmaceutical Industry
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  • 01 Sep 2003
  • News

From Control to the Uncontrollable: Faculty Research Symposium Offers Range of Ideas

presentations follow. Incentives and Operational Excellence: HBS associate professor V.G. Narayanan The Power of National Identity: Assistant Professor Rawi E. Abdelal Lessons from Everest: Assistant Professor Michael View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 05 Apr 2011
  • First Look

First Look: April 5

case:http://cb.hbsp.harvard.edu/cb/product/709469-PDF-ENG Gilt Groupe Michael J. Roberts, William A. Sahlman, and Tamara ObradovHarvard Business School Case 811-049 The case explores decisions faced View Details
Keywords: Sean Silverthorne
  • Article

Physical and Situational Inequality on Airplanes Predict Air Rage

By: K. A. DeCelles and Michael I. Norton
We posit that the modern airplane is a social microcosm of class-based society, and that the increasing incidence of “air rage” can be understood through the lens of inequality. Research on inequality typically examines the effects of relatively fixed, macrostructural... View Details
Keywords: Physical Inequality; Equality and Inequality; Behavior; Air Transportation; Situation or Environment
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  • 24 Apr 2012
  • First Look

First Look: April 24

and resource-efficient development with the use of information and communication technologies to better manage complex urban systems. Book: http://www.routledge.com/books/details/9780415893169/ Integrated Reporting Requires Integrated Assurance Authors:Robert G.... View Details
Keywords: Carmen Nobel
  • 14 Feb 2012
  • First Look

First Look: February 14

can make organizational learning happen by building teams that learn. Publisher's Link: http://www.wiley.com/WileyCDA/WileyTitle/productCd-078797093X.html The Gifts We Keep on Giving: Documenting and Destigmatizing the Regifting Taboo... View Details
Keywords: Carmen Nobel
  • 2003
  • Class Lecture

Fatal Ascent: Leadership Lessons from the 1996 Everest Tragedy

By: Michael A. Roberto
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  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

organizations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55936 forthcoming Psychological Science Using Behavioral Science to Inform the Design of Sugary Drink Portion Limit Policies By: John, Leslie, Grant E. Donnelly, and Christina View Details
Keywords: Dina Gerdeman
  • 01 Dec 2006
  • News

Forestalling Terror

Michael Roberto and published this year, is “Managing National Intelligence (A): Before 9/11.” The case plumbs the background of what will likely be remembered as one of the most tragic organizational... View Details
Keywords: Garry Emmons; Waleed Iskandar; Colleges, Universities, and Professional Schools; Educational Services
  • Winter 2014
  • Article

The Art of Strategic Renewal

By: Andy Binns, J. Bruce Harreld, Charles A. O'Reilly and Michael L. Tushman
In recent years, we have seen well-established companies such as Kodak, Blockbuster, Nokia, and BlackBerry pushed to the brink by smart competitors and changes in their industries. In each case, there were opportunities to act before a crisis engulfed the organization.... View Details
Keywords: Organizational Change and Adaptation
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  • 17 Jul 2012
  • First Look

First Look: July 17

Julie Battilana and Andras TilcsikHarvard Business School Note 412-114 An abstract is unavailable at this time. Purchase this note:http://hbr.org/search/412114-PDF-ENG Becton Dickinson: Opportunities and Challenges on the Road to the 'Envisioned Future' View Details
Keywords: Sean Silverthorne
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

limitations and constraints others have accepted, and set out to create new realities. This book is motivated by a simple observation: Leadership, innovation, entrepreneurship, creativity, problem solving, business growth-and even... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2012
  • First Look

First Look: August 7

http://www.hbs.edu/research/pdf/13-009.pdf The Need for (long) Chains in Kidney Exchange Authors:Itai Ashlagi, David Gamarnik, Michael A. Rees, and Alvin E. Roth Abstract It has been previously shown that... View Details
Keywords: Sean Silverthorne
  • 2000
  • Dissertation

Strategic Decision-Making Processes: Achieving Efficiency and Consensus Simultaneously

By: Michael A. Roberto
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  • 28 Apr 2015
  • First Look

First Look: April 28

  Publications April 2015 HarperBusiness Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs By: Yoffie, David B., and Michael A. Cusumano Abstract—The authors of the... View Details
Keywords: Sean Silverthorne
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

explains changing bond risks but only when risk premia change endogenously as predicted by the model. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=45672 Full Substitutability By: Hatfield, John William, Scott... View Details
Keywords: Dina Gerdeman