by Jim Heskett - Publications - Faculty & Research

01 Aug 2005
Research & Ideas

How to Choose the Best Deal

million, though the price may be negotiable. The other site, a former apple orchard of about one hundred acres, was acquired by a local bank through a foreclosure. The bank is preparing to list the property but has yet to set an asking... View Details

Keywords: by Michael Wheeler

20 May 2016
Op-Ed

World Health Organization Lacks Leadership to Combat Pandemics

public advisories, and it is regarded as more of a policeman than a partner by national governments. Its many dedicated scientists produce useful reports on the global state of public health, but the WHO's bureaucracy impedes the decisive... View Details

Keywords: by John Quelch; Health

25 Mar 2010
News

Dartmouth's Chief Tackles Endowment Hit With Tough Cuts

21 Feb 2005
Research & Ideas

The VC Quandary: Too Much Money

School. Intel Capital, the chipmaker's venture division, has scaled back somewhat from the hyper investment levels of 2000, "but I've always thought it was really important in the venture market to stay in the market, be in the market consistently," said... View Details

Keywords: by Julie Jette; Financial Services

16 Jul 2021
Op-Ed

For Entrepreneurs, the Benefits of Slowing Down

class=infogram-embed data-id=_/UddyZtUFxQwXnFZ7mkNa][/div] I was reminded of the value of slowing down during the last few days by one of my founders who is in the midst of closing a massive financing at a "unicorn" valuation. The company... View Details

Keywords: by Jeffrey Bussgang

24 Feb 2020
Research & Ideas

The Hidden Vulnerabilities of Open Source Software

underscore the importance of understanding where open source is most used and could be vulnerable to attack. The report, ‘Vulnerabilities in the Core,’ a Preliminary Report and Census II of Open Source Software, was prepared by the... View Details

Keywords: by Frank Nagle and Jenny Hoffman; Computer

17 Feb 2023
News

Accelerating Climate Solutions

03 Feb 2011
What Do You Think?

Are We Going “Back to the Future” In Researching Management?

Citing corporate scandals of the past ten years, Andrew MacLennan said that " in the last 10 years there has been a growing recognition of the need to balance great ideas with concern for execution " Debra Farquharson commented that this has been accompanied... View Details

Keywords: Re: James L. Heskett

Adventures of an IT Leader

Becoming an effective IT manager presents a host of challenges--from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader. This book invites you to accompany new... View Details

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

Succession planning is hard work: It must be embraced by the organization and driven by the CEO. In the book, Bower identifies best practices companies can follow to identify, groom, and train internal... View Details

Keywords: by Sean Silverthorne; Employment

07 Feb 2011
Lessons from the Classroom

Creating the Founders’ Dilemmas Course

to deal with the big risks introduced by that decision; and Jim Triandiflou, founder and CEO of Ockham Technologies, who worries about losing control of the company as he and his cofounder consider various... View Details

Keywords: by Carmen Nobel; Education

06 Apr 2016
Research & Ideas

Should Entrepreneurs Pitch Products or Ideas for Products?

idea because the monopoly surplus is higher than that from a duopoly,” Luo explains. This intuition was originally developed by her colleagues Dennis Yao at Harvard Business School and Jim Anton from Duke... View Details

Keywords: by Carmen Nobel; Motion Pictures & Video; Entertainment & Recreation; Banking

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a... View Details

Keywords: by Sean Silverthorne

19 Jul 2010
Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

impact on profits." Adopting Mercadona's approach also requires a leader with a strong backbone. Ton notes that Jim Sinegal, CEO of Costco, another retailer with good labor practices, had been criticized View Details

Keywords: by Julia Hanna; Retail; Food & Beverage

24 Jul 2006
Research & Ideas

How Kayak Users Built a New Industry

from these standards. By the same token, the dominant design of rodeo kayaks (as of about 2000) involves a short, center-buoyant, planing hull made of molded plastic. Bill Abernathy of HBS and Jim Utterback... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

07 Feb 2005
Research & Ideas

How “Career Imprinting” Shapes Leaders

new book, Career Imprints: Creating Leaders Across an Industry, is scheduled to be published in April by Jossey-Bass. Mallory Stark: What is career imprinting? Monica Higgins: Career imprinting refers to the process View Details

Keywords: by Mallory Stark

01 Apr 2009
News

New Book Looks at the Life of a CIO

October 2018 (Revised July 2023)
Case

The Boston Beer Company (A): New CEO

By: Christina R. Wing and Marco Iansiti

In 1984, when the Boston Beer Company’s Samuel Adams Boston Lager was first sold, founder Jim Koch had helped ignite a craft beer movement by making small-batch premium beers in an era of industry consolidation. By 2018, Boston Beer was a publicly traded company that... View Details

Keywords: Beer/brewing Industry; Succession; Leadership; Change; Supply Chain; Change Management; Entrepreneurship; Supply Chain Management; Management Succession; Food and Beverage Industry; United States; Boston

Citation

Educators

Purchase

September 1997
Case

Information at the World Bank: In Search of a Technology Solution (A)

By: W. Earl Sasser, Josep Valor and Carin-Isabel Knoop

Information Technology Services Director Mohamed Muhsin planned to restructure the World Bank's information technology in response to President Jim Wolfensohn's call to build a knowledge bank. Several reorganization efforts taken by the bank in the 1980s led to a... View Details

Keywords: Restructuring; Information; Knowledge Management; Mission and Purpose; Technology; Public Administration Industry