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Show Results For

  • All HBS Web  (1,632)
    • People  (8)
    • News  (688)
    • Research  (499)
    • Events  (1)
    • Multimedia  (50)
  • Faculty Publications  (137)
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  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

into the business to the day the product departs the shipping dock. The researchers encouraged businesses to think of that order as the actual customer, and watched as they routed that person here and there among departments, perhaps... View Details
Keywords: by Sarah Jane Johnston
  • 25 Nov 2013
  • Research & Ideas

Hiding From Managers Can Increase Your Productivity

productivity. “What managers were seeing wasn't real. It was a show being put on for an audience” What's more, in a curious phenomenon dubbed the Transparency Paradox, he finds that watching your employees less closely at work might yield... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 24 Jul 2019
  • Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

course? Michael Luca: A deeper appreciation of the ways in which small—and sometimes subtle—changes in the way a process or product is structured can make a difference. Our intuition about these effects can also be off, which is why experimental testing is important as... View Details
Keywords: by Dina Gerdeman
  • 20 Feb 2001
  • Research & Ideas

What’s Next for Japan

whether Japan should take on competition-oriented policies, or the more traditional policies that protect the strong social traditions of Japanese big business. He recommended watching the reformation of the Japanese telecom monopoly,... View Details
Keywords: by Hilah Geer
  • 04 Sep 2001
  • Research & Ideas

Five Questions for Max Bazerman

continue to make decisions that miss opportunities to make all parties better off. We will end up with inefficient methods of creating a cleaner environment. We will continue to miss opportunities to provide more services for the poor at lower costs. And we will... View Details
Keywords: Re: Max H. Bazerman
  • 08 Oct 2021
  • Research & Ideas

How Newspaper Closures Open the Door to Corporate Crime

for ad revenue. Instead, the research findings contradict this notion, offering validation that the press is keeping vigilant watch and is exercising the fundamental rights assigned to them by the US Constitution. “I was surprised to see... View Details
Keywords: by Avery Forman
  • 13 Jun 2014
  • Op-Ed

World Cup Soccer: 770 Billion Minutes of Attention

The 2014 FIFA World Cup in Brazil is expected to attract the attention of 3.2 billion people worldwide. During one month, 32 teams will vie for the trophy of best football (a.k.a. soccer) team in the world. With 64 matches and assuming that 3.2 billion people View Details
Keywords: by Thales Teixeira; Sports
  • 16 Aug 2016
  • First Look

August 16, 2016

experiments, we show that participants rated sharks more negatively and less positively after viewing a 60-second video clip of swimming sharks set to ominous background music, compared to participants who watched the same video clip set... View Details
Keywords: Sean Silverthorne
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

watch the governance process up close and personal on a topic that I cared a lot about," recalls McAfee. "I participated in the Article for Deletion process, and got to understand how Wikipedia works as a Wikipedian. At the end of all... View Details
Keywords: by Sean Silverthorne; Publishing
  • 13 Mar 2017
  • Research & Ideas

Hiding Products From Customers May Ultimately Boost Sales

an email to Kris Ferreira at kferreira@hbs.edu. Related Reading: Why Comparing Apples to Apples Online Leads To More Fruitful Sales Neuroeconomics: Eyes, Brain, Business Creating Online Ads We Want to Watch View Details
Keywords: by Carmen Nobel; Retail; Fashion
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

literature. And if she had to wait for a teller, she could pass the few minutes in line watching television news monitors or electronic stock tickers. What that customer probably wouldn't have realized was that all of these new services... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 06 May 2019
  • Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

and goals, allocating the appropriate resources, and monitoring progress in a transparent fashion are vital. Engaging the entire organization, starting with a needs assessment, serves a crucial function in empowering managers and employees to act. Employees will View Details
Keywords: by Danielle Kost; Health
  • 01 Jul 2013
  • Research & Ideas

Crowdfunding a Poor Investment?

writers—to fund their work, often with the only return an advance copy of a DVD, concert tickets, or a signed thank-you note. Some companies have run with the Kickstarter concept to create products as well, the most successful being Pebble, a View Details
Keywords: by Michael Blanding; Financial Services
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

has been to make the executives more accountable for spotting and grooming high-potential minority managers both in their own areas and across the business. Now that it's been made explicit that IBM executives need to watch for female and... View Details
Keywords: by David A. Thomas
  • 25 Oct 2017
  • Research & Ideas

Will Machine Learning Make You a Better Manager?

Credit: PhonlamaiPhoto Thirty years ago, the idea of a machine learning on its own would have stoked the worst kind of sci-fi nightmares about robots taking over the planet. These days, machine learning is so commonplace, we barely notice it. Computers routinely learn... View Details
Keywords: by Michael Blanding; Information Technology
  • 23 Jul 2001
  • Research & Ideas

How Relationships are Building Biotech

Creativity (Oxford University Press) spells it all out. The Missing Link Higgins became interested in this missing link after watching a young biotech company go through two public offerings in the early 1990s. The observations she made... View Details
Keywords: by Martha Lagace & Mallory Stark
  • 23 Jul 2024
  • Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

donations to relieve medical debt. Because so little medical debt sent to collections is ever repaid, it can be purchased for pennies on the dollar. The organization has relieved more than $11 billion of debt to date. Kluender says he and his colleagues embarked on the... View Details
Keywords: by Rachel Layne; Health
  • 07 Sep 2019
  • Op-Ed

Even for Non-Believers, These Are the Next Steps on Climate Change

just watch the news, react, and randomly pile up sandbags and pump basements, over and over. They need to think about which assets to protect and which people to relocate. Finally, one area’s dislocation can be opportunity for another.... View Details
Keywords: by John Macomber
  • 08 Jan 2008
  • First Look

First Look: January 8, 2008

but I Want to Watch the Comedy Now: Intrapersonal Conflict and Myopia in Online DVD Rentals Authors:Katherine L. Milkman, Todd Rogers, and Max H. Bazerman Abstract We report on a field study demonstrating systematic differences between... View Details
Keywords: Martha Lagace
  • 05 Sep 2006
  • Research & Ideas

HBS Cases: Porsche’s Risky Roll on an SUV

its market share was around 10 percent, surpassing that of the United States. As German firms compete on quality they also compete on brand: "Glashütte watches are not competing with Timex," he notes. Brand and quality are... View Details
Keywords: by Martha Lagace; Auto; Manufacturing
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