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  • All HBS Web  (1,722)
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  • 20 Oct 2014
  • Research & Ideas

Users Love Ello, But What’s the Business Model?

Let's say you build an invitation-only social network for high net-worth individuals. American Express could probably do it for their platinum card members. If I'm a platinum card member, the kind of hotels and travel experiences I look... View Details
Keywords: Re: John A. Deighton & Sunil Gupta; Publishing; Financial Services
  • 24 Apr 2013
  • Research & Ideas

Who Sets Your Benchmarks?

professional status would allow me to have a better life than they had. They grew up during the Depression, and both began working at young ages to help support their families. They both continued to work long hours throughout their adult lives. My father View Details
  • 18 Sep 2013
  • Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

significant decision making on the part of those involved, with little direct guidance from higher authorities. Silence becomes vocal when embedded in a context rich with many indirect signs on how to behave. For instance, an organization that calls for border guards... View Details
Keywords: by Sean Silverthorne; Education
  • 26 Jan 2016
  • First Look

January 26, 2016

travelers who sought a more authentic and local experience than a typical upscale hotel might provide. onefinestay's brand had been "hacked" together quickly during the company's early years. After five years of rapid growth,... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

thrive. Many companies in travel and service businesses reward frequent users by bestowing a status that allows them the privilege of high-value services. Take, for example, British Airways, which allows Executive Club members the... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 20 Mar 2012
  • First Look

First Look: March 20

Group's other 18 watch brands? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512052-PDF-ENG Ctrip: Scientifically Managing Travel Services David A. Garvin and Nancy Hua DaiHarvard Business School Case 312-092 Ctrip is a $437... View Details
Keywords: Sean Silverthorne
  • 10 Nov 2015
  • First Look

November 10, 2015

contemplating how to do just that—but not by tackling a new frontier of the geographic variety. Rather, the firm was further exploring the digital frontier via a new distribution channel that would allow it to better compete in the online marketing space for View Details
Keywords: Sean Silverthorne
  • 29 Nov 2004
  • Research & Ideas

Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors

recently about the arguments that Boston is less networked. If you travel to Kendall Square, there are so many buildings going up, the interaction, the collaborative atmosphere. You just can't walk through [Kendall Square] without feeling... View Details
Keywords: by Sara Grant; Publishing
  • 05 Feb 2001
  • Research & Ideas

The Ten Deadly Mistakes of Wanna-Dots

issues. Williams-sonoma Williams-Sonoma is a great example precisely because it had such a hard road to travel from initial denial to its first round of successes. The CEO was converted from skeptic to sponsor through two pilot ventures... View Details
Keywords: by Rosabeth Moss Kanter
  • 09 Sep 2013
  • Lessons from the Classroom

Teaching Climate Change to Skeptics

A few years ago, Joseph B. Lassiter traveled to San Francisco, Houston, and New York to hold discussions with Harvard alumni on the topic of business and the environment. Each time, he surveyed the audience about the touchy subject of... View Details
Keywords: by Carmen Nobel
  • 09 Jan 2014
  • Research & Ideas

Excerpt: ’Fortune Tellers’

predictions. Some forecasters built sales forces to travel from office to office in lower Manhattan or in Boston and Chicago. Others sent their representatives to Rotary Clubs and churches in smaller cities and towns to give lectures.... View Details
Keywords: by Walter A. Friedman
  • 14 May 2019
  • Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

travel and expense policies for a large consumer products company. Apps aren’t the only alternative Even if not ready to develop or deploy such technologically advanced solutions, companies can still make their ethics codes more... View Details
Keywords: by Michael Blanding
  • 07 Aug 2017
  • Research & Ideas

'Be Yourself (Within Reason)' and Other Job Search Survival Tips

call. Lastly, I had 15 interviews in eight weeks. Travel took an intense toll on my body. I got strep throat twice in the month after I finished, and without regular exercise, I imagine my body would have broken down sooner. Silverthorne:... View Details
Keywords: by Sean Silverthorne; Accounting; Education
  • 14 Mar 2016
  • Research & Ideas

The Surprising Connection between 1930s Weather and Today's Labor Unions

still had to feed your family. So you traveled to the closest city and tried to get a job. Of course, that put pressure on people who did have jobs. They were working for a dollar an hour, and you were willing to come and do the same job... View Details
Keywords: by Carmen Nobel
  • 12 Mar 2006
  • Research & Ideas

Global Poverty Needs a Global Answer

international labor affairs in the U.S. Department of Labor during the administrations of Eisenhower and Kennedy. It was a time when many countries in Africa and Asia were emerging from colonialism. Often trade union leaders were in the forefront of these independence... View Details
Keywords: by Cynthia Churchwell
  • May 20, 2016
  • Comment

World Health Organization Lacks Leadership to Combat Pandemics

By: John A. Quelch
When it comes to emergency preparedness for pandemics, the World Health Organization is falling short. It has not provided prompt and clear leadership to the world in combating either the Ebola or Zika viruses. Its leadership has been low energy, its representatives... View Details
Keywords: Global Health; World Health Organization; World Bank; Pandemics; Emergency Preparedness; Experience and Expertise; Decisions; Forecasting and Prediction; Communication Strategy; Nonverbal Communication; Framework; Governance; Government and Politics; Health; Management; Practice; Problems and Challenges; Projects; Risk and Uncertainty; Human Needs; Civil Society or Community; Social Issues; Welfare or Wellbeing; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Africa; Asia; Europe; Latin America; North and Central America; South America; West Indies
Citation
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Quelch, John A. "World Health Organization Lacks Leadership to Combat Pandemics." Harvard Business School Working Knowledge (May 20, 2016).
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

what impact does ESG data have on the future institutionalization of sustainability? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/411025-PDF-ENG Paradise Travel Advisory Service Paul W. Marshall, Charles Miller, and Collins... View Details
Keywords: Sean Silverthorne
  • 13 Oct 2011
  • Lessons from the Classroom

Building a Business in the Context of a Life

leader." In fact, Kraus, faced her own crossroads in recent years after achieving great success as an entrepreneur. In 1997 she cofounded Circles, a concierge and events company that grew into a $50 million business. She sold Circles in 2007 and then led Spire, a... View Details
Keywords: by Dina Gerdeman; Education
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

Further, non-U.S. companies such as Bouygues Telecom in France and Westpac, the Australian bank I mentioned earlier, have utilized them as cornerstones of their successful operating strategies. So the ideas travel quite well, with some... View Details
Keywords: by Sean Silverthorne
  • 23 Apr 2001
  • Research & Ideas

The Gulf: It’s a Family Affair

professor and consultant. In these twenty-two-plus years in the field, in addition to the research and writing I have done, I have worked with families in business from over sixty countries. I have traveled to nearly every corner of the... View Details
Keywords: by Wendy Guild & Andrea Schulman
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