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  • All HBS Web  (1,722)
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  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

high-priced, low-volume, luxury travel product in its existing locations; so to continue its growth, it is now trying to expand into East Africa, where the traditional safari approach by most providers has been a high-volume, low-cost,... View Details
Keywords: Dina Gerdeman
  • 17 Jan 2017
  • Research & Ideas

Can China Maintain Its Economic Power?

have no awareness of the Tiananmen Square massacre in 1989. The government can kick Google out of China, but all bets are off when Chinese students return from travel outside the country. Q: And yet, the government is not opposed to so... View Details
Keywords: by Deborah Blagg
  • 16 May 2012
  • Research & Ideas

Can Decades of Military Overspending be Fixed?

37 states participate in the development and production program. The empty weight of the aircraft is 31,670 pounds and the wing area is 840 square feet. The aircraft has two engines generating 35,000 pounds of thrust, enabling the F-22 to View Details
Keywords: by J. Ronald Fox; Service
  • 12 Jul 2004
  • Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

outcomes. They would help subscribers to know when and where it is appropriate to travel outside of their immediate areas for quality care. (Some payers have begun to post information about treatments and providers on their Web sites, but... View Details
Keywords: by Michael E. Porter; Health
  • 04 Jun 2001
  • Research & Ideas

Why dot.coms Will Rise Again

United States in Internet use by mid 2004, he predicted. By 2007, the predominant language on the Internet will be Chinese, he said. As a frequent traveler to Asia in his role as director of the School's Asia-Pacific Initiative, which... View Details
Keywords: by Martha Lagace
  • 19 May 2014
  • Research & Ideas

Why Companies Should Compete for Your Privacy

receive lower prices in return but also because, in some cases,firms provide better service. A: There are many examples of how firms exploit consumer personal information to improve online services. Retailers and travel agencies, for... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

emotions, intuition, and training.   Cases & Course MaterialsWhat Happened at Citigroup? Harvard Business School Case 310-004 What went wrong at Citigroup? In 1998, the Travelers Group and Citicorp merged to create Citigroup Inc.,... View Details
Keywords: Martha Lagace
  • 18 Sep 2013
  • Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

significant decision making on the part of those involved, with little direct guidance from higher authorities. Silence becomes vocal when embedded in a context rich with many indirect signs on how to behave. For instance, an organization that calls for border guards... View Details
Keywords: by Sean Silverthorne; Education
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
Keywords: by Jim Aisner; Retail
  • 10 Feb 2003
  • Research & Ideas

Women at Work

scale back on travel and her hectic work schedule after coming back from parental leave. They responded by changing her job to one that did not require travel. "It was the worst job of my career," she said. "I hated that... View Details
Keywords: by Wendy Guild
  • 31 May 2016
  • HBS Case

Who Owns Space?

businesspersons are going to great lengths and great personal expense to put their stamp on commercial space travel and the so-called New Space sector, turning a very cold place into a hotbed of startup activity. Professor Matt Weinzierl... View Details
Keywords: Re: Matthew C. Weinzierl; Aerospace
  • 10 Jun 2013
  • Research & Ideas

How Numbers Talk to People

online travel company Expedia's US business. Joe was previously a Web analytics maven-and he still is-but his data-based problem-solving approaches have led to a variety of impressive promotions. Many of the Expedia investigations involve... View Details
  • 02 Jun 2003
  • Research & Ideas

Stuck in Gear: Why Managers Don’t Act

future. He also offers suggestions for avoiding the worst mistakes and gives advice for reviving your own company. For most companies, a big jolt in the industry landscape is a pretty rare event, Sull says. The travel industry, for... View Details
Keywords: by Martha Lagace
  • 01 Aug 2017
  • First Look

First Look at New Research and Ideas, August 1

Case 317-044 Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund Vicki Fuller traveled from a four-room tenement bordering Chicago’s infamous Cabrini-Green housing projects to speaking at... View Details
Keywords: Sean Silverthorne
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

Academic business research typically travels one-way. From government agencies, scholars gather and process data—say on workplace safety or environmental pollution—perform analysis, and publish the results. Rarely, however, do they take... View Details
Keywords: by Michael Blanding
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

and health care. For example, all aspects of travel (e.g. airports, flights, hotels, car hire, rebooking, monitoring payments, etc.) can be integrated into a single stream of activity that not only centers on individual support, but that... View Details
Keywords: by Martha Lagace
  • 06 Apr 2009
  • Research & Ideas

Cheers to the American Consumer

than the European eccentric. Technology. Americans understand that innovation is the key to growth and wealth in a global economy where knowledge travels at lightspeed over the Internet. America's economic strength is based on innovation.... View Details
Keywords: by John Quelch
  • 10 Nov 2015
  • First Look

November 10, 2015

contemplating how to do just that—but not by tackling a new frontier of the geographic variety. Rather, the firm was further exploring the digital frontier via a new distribution channel that would allow it to better compete in the online marketing space for View Details
Keywords: Sean Silverthorne
  • 24 Jun 2014
  • First Look

First Look: June 24

range of devices (typically portable or mobile), including consumer devices such as smartphones, tablets and E-Readers, but also a host of new emerging devices. Mobile broadband networks enable data to travel in packets over... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2016
  • First Look

January 26, 2016

travelers who sought a more authentic and local experience than a typical upscale hotel might provide. onefinestay's brand had been "hacked" together quickly during the company's early years. After five years of rapid growth,... View Details
Keywords: Sean Silverthorne
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