Time management - Publications - Faculty & Research

2017
Working Paper

Discretionary Task Ordering: Queue Management in Radiological Services

By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats

Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details

Citation

SSRN

19 Jan 2010
Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

managers who conduct layoffs feel a mix of emotions that may catch them by surprise: sympathy, sadness, guilt, shame, anxiety, and perhaps anger. Best practice for managers includes understanding yourself... View Details

Keywords: by Staff

11 Aug 2020
Blog Post

Supporting Independent Workers During COVID-19: One Phone Call at a Time

lot of the concepts we learned in TOM (RC class Technology and Operations Management) about bottlenecks to ensure that our clients were quickly attended to.” Adding to the challenge of managing their volunteer team was the evolving... View Details

March 2023
Supplement

Allianz Türkiye (C): Managing the 2017 Hail Storm

By: John D. Macomber and Fares Khrais

Allianz Turkey is a property casualty insurance company operating in a region experiencing increasing losses from natural catastrophe events related to climate change, for example hail, wildfire, and flooding. There are also substantial other natural catastrophe... View Details

Keywords: Insurance And Reinsurance; Natural Disasters; Turkey; Insurance; Climate Change; Analytics and Data Science; Insurance Industry; Financial Services Industry; Turkey

Citation

Purchase

Web

Healthy Outcomes - Managing the Future of Work

26 May 2019 | Financial Times Global Workers Are Ready for Retraining Developing Employees 07 May 2019 | Harvard Business Review The Plight of the Graying Tech Worker William R. Kerr 28 Mar 2019 | Sloan View Details

29 Oct 2007
HBS Case

Marketing Maria: Managing the Athlete Endorsement

saw potential in sports endorsements in the television age. McCormack informed Palmer that he was planning to start up a business revolving around personal business managers or "agents" handling professional golfers' affairs.... View Details

Keywords: by Sarah Jane Gilbert; Sports

01 Dec 1998
News

Managing the Business of Life

interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details

September 2021
Article

Innovation in the 21st Century: Architectural Change, Purpose, and the Challenges of Our Time

By: Rebecca Henderson

Understanding the process of innovation has been a central concern of management researchers, but despite this progress, there remains much that we do not understand. Deepening our knowledge is critically important given the enormous environmental and social challenges... View Details

Keywords: Architectural Innovation; Systemic Innovation; Innovation and Invention; Mission and Purpose; Environmental Sustainability

Citation

Find at Harvard

02 Aug 2021
What Do You Think?

Can Companies with Remote Management Succeed?

last year with about 1,200 employees working asynchronously (that is, not on the same schedule, handing off work each day from one employee and one time zone to another) in 75 countries with no headquarters. The strategy requires, among... View Details

Keywords: by James Heskett

24 Oct 2017
News

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

26 Jan 2015
Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

deathsannually, according to recent research. ©iStock.com/Africaimages But those programs can only work if companies aren't at the same time undermining them with stress-inducing management practices.... View Details

Keywords: by Michael Blanding; Health

10 Jan 2018
Blog Post

EXPERTS SHARE 5 TIPS TO BECOME A BETTER MANAGER

Regional General Manager of Uber, discusses why you may need to slightly adjust your message or delivery to more effectively convey the information to certain members of your team: Meghan Joyce Communication in Management Video 5. Make... View Details

Keywords: All Industries

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

unhappy with customer service, or your prices went up, or a competitor offered a better deal. But if a company lets too many customers show themselves the door, then they’ll waste too much of their time recruiting new customers. “If 30... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

06 Oct 2016
HBS Seminar

John Van Reenen, MIT Sloan School of Management

May 1990 (Revised September 1994)
Background Note

Note on Financial Reporting Strategy and Analysis When Managers Have Proprietary Information

By: Krishna G. Palepu

Provides a framework that helps explain these real-world observations about accounting and financial statement analysis. When managers have superior information on firms' strategies, and when investors suspect that managers have incentives not to fully disclose this... View Details

Keywords: Financial Reporting; Strategy; Knowledge Management

Citation

Educators

Purchase

May 2010
Article

Managing the New Primary Care: The New Skills That Will Be Needed

By: Richard Bohmer

Developing new models of primary care will demand a level of managerial expertise that few of today's primary care physicians possess. Yet medical schools continue to focus on the basic sciences, to the exclusion of such managerial topics as running effective teams.... View Details

Keywords: Higher Education; Health Care and Treatment; Management Skills; Managerial Roles; Service Delivery; Practice; Health Industry

Citation

Find at Harvard

Article

Managing a Polarized Workforce: How to Foster Debate and Promote Trust

By: Julia A. Minson and Francesca Gino

One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and... View Details

Keywords: Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust

Citation

Find at Harvard

Register to Read