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Show Results For
- All HBS Web
(6,367)
- People (29)
- News (1,834)
- Research (3,344)
- Events (13)
- Multimedia (21)
- Faculty Publications (1,425)
- 27 Apr 2009
- News
Managing the mood is crucial
- 20 May 2014
- Research & Ideas
Managing the Family Business: Survival’s Secret Sauce
The secret sauce of long-term business success can't be captured in numbers. As the operations manager of a leading and fast-growing Brazilian business recently explained to a reporter, "There's a secret sauce in this business [but] it's... View Details
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
our values." (By the timing of his actions, he also illustrated one problem of managing the brilliant jerk—the event occurred 12 years after Welch assumed the role of CEO. My conclusions in the past... View Details
Keywords: by James Heskett
- 03 Feb 2014
- Research & Ideas
The Tricky Business of Managing Web Advertising Affiliates
approach is more effective at keeping rogue affiliates out of a program. That's because the internal employee who selects and manages affiliates, and is paid a base salary, has different motivations than an outside company, whose View Details
- September 2021
- Article
Innovation in the 21st Century: Architectural Change, Purpose, and the Challenges of Our Time
Understanding the process of innovation has been a central concern of management researchers, but despite this progress, there remains much that we do not understand. Deepening our knowledge is critically important given the enormous environmental and social challenges... View Details
Keywords: Architectural Innovation; Systemic Innovation; Innovation and Invention; Mission and Purpose; Environmental Sustainability
Henderson, Rebecca. "Innovation in the 21st Century: Architectural Change, Purpose, and the Challenges of Our Time." Management Science 67, no. 9 (September 2021).
- Summer 2020
- Article
Is It Time to Rethink Globalized Supply Chains?: The COVID-19 Pandemic Should Be a Wake-up Call for Managers and Prompt Them to Consider Actions That Will Improve Their Resilience to Future Shocks
By: Willy C. Shih
The COVID-19 pandemic has exposed the complex interdependencies of globalized supply chains. While these global multistage production networks had spread during a relatively benign environment of falling trade barriers and increasing interdependencies among countries,... View Details
Keywords: Supply Chains; Pandemic; Resilience; Supply Chain Management; Supply Chain; Global Range; Health Pandemics; Disruption; System Shocks; Crisis Management; Manufacturing Industry; United States; Asia; Europe; China
Shih, Willy C. "Is It Time to Rethink Globalized Supply Chains? The COVID-19 Pandemic Should Be a Wake-up Call for Managers and Prompt Them to Consider Actions That Will Improve Their Resilience to Future Shocks." MIT Sloan Management Review 61, no. 4 (Summer 2020): 16–18.
- 11 Aug 2020
- Blog Post
Supporting Independent Workers During COVID-19: One Phone Call at a Time
lot of the concepts we learned in TOM (RC class Technology and Operations Management) about bottlenecks to ensure that our clients were quickly attended to.” Adding to the challenge of managing their volunteer team was the evolving... View Details
- Research Summary
Managing the Advantages and Tradeoffs of Collaborative Structures
To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details
- March 2018
- Case
University Hospitals Cleveland Medical Center: Managing Capacity in Neurology
By: Joel Goh, Robert S. Huckman and Nikhil Sahni
In December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a mandate from the hospital’s executive leadership team. Specifically, all UH departments were directed to take steps within six... View Details
Keywords: Health Care; Hospitals; Capacity Planning; Scheduling; Health Care and Treatment; Service Operations; Performance Capacity; Health Industry; North America; United States; Ohio; Cleveland
Goh, Joel, Robert S. Huckman, and Nikhil Sahni. "University Hospitals Cleveland Medical Center: Managing Capacity in Neurology." Harvard Business School Case 618-062, March 2018.
- 01 Mar 2014
- News
3-Minute Briefing: Frank Blethen (PMD 35, 1978)
of a sudden I became the credit manager in the worst economic times we'd had since the Depression. I'M THE ONLY PERSON in my family who didn't grow up in Seattle. I've always felt I can walk away anytime,... View Details
- 2017
- Working Paper
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Delegation; Behavioral Operations; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Harvard Business School Working Paper, No. 16-051, October 2015. (Revised March 2017.)
- 10 Jan 2018
- Blog Post
EXPERTS SHARE 5 TIPS TO BECOME A BETTER MANAGER
Regional General Manager of Uber, discusses why you may need to slightly adjust your message or delivery to more effectively convey the information to certain members of your team: Meghan Joyce Communication in Management Video 5. Make... View Details
Keywords: All Industries
- Web
Healthy Outcomes - Managing the Future of Work
26 May 2019 | Financial Times Global Workers Are Ready for Retraining Developing Employees 07 May 2019 | Harvard Business Review The Plight of the Graying Tech Worker William R. Kerr 28 Mar 2019 | Sloan View Details
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
last year with about 1,200 employees working asynchronously (that is, not on the same schedule, handing off work each day from one employee and one time zone to another) in 75 countries with no headquarters. The strategy requires, among... View Details
Keywords: by James Heskett
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
organizations that don't already have them. But let's assume that such plans only deter the amateurs and criminals for fleeting periods of time and that in fact it becomes impossible to hide or otherwise keep information confidential.... View Details
Keywords: by James L. Heskett
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
Cash. The most obvious commercial C of the 7 Cs is Cash. Whatever you can do to conserve cash is going to be critical, because that’s what’s going to determine whether your employees are going to be paid next week. To learn more, read 7 Leadership Principles for View Details
Keywords: by Sean Silverthorne
- Article
Managing a Polarized Workforce: How to Foster Debate and Promote Trust
By: Julia A. Minson and Francesca Gino
One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and... View Details
Keywords: Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust
Minson, Julia A., and Francesca Gino. "Managing a Polarized Workforce: How to Foster Debate and Promote Trust." Harvard Business Review 100, no. 2 (March–April 2022): 63–71.
- 07 Apr 2022
- Blog Post
Product Management at HBS: Roll Up Your Sleeves and Learn by Doing
Battalion. While at HBS and SEAS (the Harvard School of Engineering and Applied Sciences), Weston built his own video game, Regent, and honed his product management and entrepreneurial skillset. He is also Co-President of the HBS Show... View Details
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
Chinese national, and deliver it to him in person. Recalls Klump, "I had achieved success, was enjoying rapid promotions, and worked well with my manager. When it came time for him to receive feedback, he encouraged direct... View Details
Keywords: by Garry Emmons