Publications

March 2011
Case

Insight Communications

By: Rajiv Lal and Natalie Kindred

After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details

Keywords: Organizational Culture; Competitive Strategy; Management Practices and Processes; Performance Improvement; Growth Management; Management Systems; Business Processes; Measurement and Metrics; Employees; Telecommunications Industry; New York (state, US)

March 2011
Teaching Note

The CW: Launching a Television Network

By: Anita Elberse

Teaching Note for 507050. View Details

Keywords: Business Ventures; Product Launch; Television Entertainment; Telecommunications Industry

September 2010
Case

Vodafone Qatar: Building a Telco in the Gulf

By: Juan Alcacer and Andrew Goodman

Keywords: Telecommunications Industry; Qatar

March 2010 (Revised November 2014)
Teaching Note

Pandora Radio: Fire Unprofitable Customers?

By: Willy Shih

Teaching Note for [610077]. View Details

Keywords: Customer Relationship Management; Telecommunications Industry

March 2008
Case

Go Mobile

By: Rajiv Lal and Catherine Ross

Keywords: Telecommunications Industry

January 2008 (Revised May 2008)
Supplement

China Netcom: Corporate Governance in China (B)

By: Regina M. Abrami, William C. Kirby, F. Warren McFarlan and Tracy Yuen Manty

Supplements the A case [308027]. With its dual listings on the Hong Kong stock market and New York stock Exchange, state-owned enterprise, China Netcom was mandated to meet the listing requirements of these exchanges. From this initial step, China Netcom's Chairman,... View Details

Keywords: Management Teams; Corporate Governance; State Ownership; Standards; Globalized Markets and Industries; Telecommunications Industry; China

December 2007 (Revised December 2008)
Case

China Netcom: Corporate Governance in China (A)

By: Regina M. Abrami, William C. Kirby, F. Warren McFarlan, Ning Xiangdong and Tracy Manty

With its dual listings on the Hong Kong stock market and New York Stock Exchange, state-owned enterprise, China Netcom was mandated to meet the listing requirements of these exchanges. From this initial step, China Netcom's Chairman, Zhang Chunjiang, began a program... View Details

Keywords: Corporate Governance; State Ownership; Public Ownership; Financial Markets; Capital Markets; Telecommunications Industry; China

July 2007 (Revised February 2010)
Case

Launching Telmore (A)

By: Ramon Casadesus-Masanell, Celso Fernandez and Moritz Jobke

When the Danish mobile phone service provider Telmore entered the market in October 2000, few people took notice. Its business model was not perceived as particularly aggressive or threatening to the industry. Less than three years later, Telmore's creative adaptation... View Details

Keywords: Business Model; Disruptive Innovation; Market Entry and Exit; Creativity; Adaptation; Competitive Advantage; Telecommunications Industry; Denmark

October 2006
Case

Clearwire Corporation

By: Richard S. Ruback

Explores Clearwire's decision to fund its substantial capital investments through an initial public offering (IPO) or through private equity. Clearwire is developing and deploying a broadband wireless network using WiMAX technology. It had filed a registered statement... View Details

Keywords: Private Equity; Mobile and Wireless Technology; Technological Innovation; Initial Public Offering; Investment Portfolio; Telecommunications Industry

September 2006 (Revised October 2007)
Supplement

BT Plc: The Broadband Revolution (B)

By: Michael L. Tushman, David Kiron and Adam M. Kleinbaum

In early 2003, CEO Ben Verwaayen and Chief Broadband Officer Alison Ritchie of BT Plc. are trying to transform the former British Telecom from a stodgy telephone company into a 21st century broadband company. Their efforts to focus the firm on broadband issues within... View Details

Keywords: Transformation; Innovation and Invention; Management Teams; Problems and Challenges; Telecommunications Industry; United Kingdom

September 2006
Teaching Note

The MCI Takeover Battle: Verizon versus Qwest (TN)

By: Malcolm P. Baker

Keywords: Mergers and Acquisitions; Telecommunications Industry

June 2005 (Revised January 2006)
Supplement

Corey Robinson at Sprint Corporation (B)

By: Linda A. Hill, Anthony Mayo and Lisa Pode

Supplements the (A) case. A rewritten version of an earlier supplement. View Details

Keywords: Telecommunications Industry

March 2005 (Revised July 2006)
Supplement

Celtel InternationalB.V.: June 2004 (B)

By: G. Felda Hardymon and Ann Leamon

Supplements the (A) case. A rewritten version of an earlier case. View Details

Keywords: Telecommunications Industry

January 2005
Supplement

Irene Charnley at Johnnic Group (C)

By: Linda A. Hill and Maria Farkas

Supplements the (A) case. View Details

Keywords: Telecommunications Industry; South Africa

June 2004
Case

AT&T's Transmission Systems Business Unit (A)

By: Rogelio Oliva, Elizabeth Keating and James Quinn

The newly appointed director of the project dedicated to reducing product development time for AT&T's Transmission Systems Business Unit (TSBU) is trying to decide how best to sustain the momentum of its Achieving Process Excellence (APEX) teams. During the past three... View Details

Keywords: Quality; Groups and Teams; Performance Improvement; Business Processes; Product Development; Telecommunications Industry

June 2004 (Revised November 2005)
Teaching Note

Salem Telephone Company (TN)

By: William J. Bruns Jr.

Teaching Note to (9-104-086). View Details

Keywords: Telecommunications Industry

April 2004 (Revised May 2005)
Case

Telecomunicacoes de Sao Paulo SA (Telesp)

By: Lynda M. Applegate, Elizabeth Collins and Ricardo Reisen de Pinho

Set in Brazil during the period of telecommunication's privatization, CEO Manoel Amorim must define a sustainable strategy and build capabilities in his organization. View Details

Keywords: Strategic Planning; Emerging Markets; Privatization; Financial Crisis; Telecommunications Industry; Brazil

October 2003 (Revised October 2004)
Case

AT&T Canada (A)

By: Andre F. Perold and Kwame C. Van Leeuwen

AT&T Canada (ATTC) is a merger arbitrage situation where AT&T Corp. has a contractual commitment to purchase the shares of ATTC at an escalating formula price. However, ATTC's business is performing poorly, and its bonds are trading at significant discounts to par.... View Details

Keywords: Agreements and Arrangements; Valuation; Mergers and Acquisitions; Investment; Telecommunications Industry; Canada

October 2003 (Revised December 2003)
Case

Orange Imagineering

By: Joseph B. Lassiter III and Todd H Thedinga

As a proven entrepreneur, Rich Miner has been successful in the start-up world. Now, following the acquisition of his start-up, he has established a corporate R&D/venture operation in America to serve as the "eyes and ears" of his European parent company, Orange... View Details

Keywords: Corporate Entrepreneurship; Research and Development; Business Startups; Acquisition; Telecommunications Industry; United States; Europe