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Show Results For
- All HBS Web
(615)
- News (283)
- Research (292)
- Events (1)
- Multimedia (6)
- Faculty Publications (49)
- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
not, and how can IT help or hinder that process? HBS professor John Deighton led the conversation. The three practitioners who shared their companies' experiences were Eric Berg (HBS MBA '90), CIO of Goodyear; Doug Busch, CIO of Intel;... View Details
Keywords: by Working Knowledge editors
- 06 Dec 2021
- News
Action Plan: Whole Sale
customer-facing voices, including marketing and store associates.” This is a moment of transformation, he says. “Omni-channel is a learning experience for all of us.” How to: Market to Gen Z (and beyond)... View Details
- 11 Dec 2017
- News
Growing from Within
including our $1 any size soft drink promotion. Our future also requires that we keep challenging ourselves to improve and innovate and we are excited about the way we are elevating the customer experience through more modern restaurants,... View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Underhill. "If I go to a Web site that's hard to read because it's got funky type face, and I can't get service when I call, well, that's a problem." And many stores post signs with print far too small for many of their... View Details
- 20 May 2014
- First Look
First Look: May 20
aimed at curbing the entry of large retail stores have been introduced in many countries to protect independent retailers. Analyzing a planning reform launched in the United Kingdom in the 1990s, I show that independent retailers were... View Details
Keywords: Sean Silverthorne
- 21 Dec 2022
- Blog Post
Climate Stories Episode #12: Vehicle to Everything - Claire Broido Johnson (MBA 2002), Chief Operating Officer of Fermata Energy
project in partnership with Fermata Energy and clean energy developer NineDot Energy to deploy a bidirectional charging system that can both charge electric vehicles (EVs) and discharge those EVs to send energy stored in their batteries... View Details
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
products, which is costly for retailers, and they may not buy from the retailer again. They might also be costlier to serve given their limited experience with online shopping. Making sense of apparel buying To learn about new online... View Details
- 01 Jun 2011
- News
The Best-Laid Plans
themselves and the opportunity at hand, the contest is a terrific part of the MBA experience that has only gained strength over the years,” says HBS professor Bill Sahlman, a contest organizer with faculty members Michael Chu, Joe... View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
— a common experience that might bind the entrepreneurs I wrote about and give the reader some focus. Serendipitously, I came across an article from Fortune, written in 1999 at the height of the Internet bubble. “For new MBAs at Harvard... View Details
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk.... View Details
- Profile
Justine Lelchuk
each day has in store for me. Finally, I was looking for a company that valued training and would support my decision to go to grad school." Deloitte Consulting met the criteria, placing her in a rotational program that exposed... View Details
- 01 Jun 2004
- News
Luxe Redux
not-so-new phenomenon. Simply put, it’s the act of buying things to make us feel better. Part of the experience is finding and purchasing that just-right something, but an equally important component is the thrill of the chase — the... View Details
- 17 Aug 2015
- News
The Play Alchemist
When Jessica Matthews (AB 2010, MBA 2014) was 19 and in her junior year of college, she and some classmates invented the Soccket, a soccer ball that generates and stores electricity during play. It was designed to provide a clean source... View Details
Keywords: Constantine von Hoffman
- 27 Jul 2023
- Blog Post
Buy Big, Sell Small
If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay of the country’s $932 billion... View Details
- 20 Mar 2007
- First Look
First Look: March 20, 2007
the impact of inventory on sales and the interrelationship between gross margin and inventory. We also estimate the effects of exogenous explanatory variables such as store growth, proportion of new inventory, capital investment per... View Details
Keywords: Martha Lagace
- 10 Mar 2021
- News
Sister Soldier
there for the Battle of Raqqa in the summer of 2017, which is where the book starts. I had my first experience interviewing one of the commanders then, who was walking around like she’s in Central Park but pointing at a car bomb that was... View Details
- 01 Jun 2012
- News
Alumni Book Briefs
Phelps), companies (P&G, Target), and social organizations (Saddleback Church, the civil rights movement). He offers a framework for changing bad habits: identify the routine, experiment with rewards, isolate the cue, and have a plan.... View Details
- 14 Jun 2011
- First Look
First Look: June 14
always want to hear that a person is struggling, nor do they necessarily reward risk taking, even though they might pay lip service to innovative initiative. The authors outline several steps that individuals can take to shake off fear and paralysis, including looking... View Details
Keywords: Sean Silverthorne
- 23 Mar 2010
- First Look
First Look: March 23
Publication: Management Science (forthcoming) Abstract We examine whether the likelihood of entrepreneurial activity is related to the prior career experiences of an individual's co-workers, using a unique matched employer-employee panel... View Details
Keywords: Martha Lagace
- 03 Apr 2012
- First Look
First Look: April 3
steps towards investigating this possibility by devising a novel 10-day field experiment to estimate the differences in behavior that are created by sorting workers into their preferred institutional regimes versus having them unsorted.... View Details
Keywords: Carmen Nobel