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- All HBS Web (1,220)
- Faculty Publications (252)
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- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
Financial performance is the result of operating performance. Operating performance includes all the things that a company must do to win the competitive battle in its industry to attract, retain, and... View Details
Keywords: by Benson Shapiro
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much emphasis on international View Details
Keywords: by Martha Lagace
- 12 Jul 2004
- Research & Ideas
Enron’s Lessons for Managers
widespread and so toxic in Enron." Salter, a specialist in corporate strategy and corporate governance who is also writing a book on Enron, said he is trying to operate as a sort of forensic analyst. Forensic scientists usually fill... View Details
Keywords: by Martha Lagace
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
writing." Levitt deployed that power again and again in his books and numerous HBR articles, including "The Globalization of Markets." In it, he described "a new commercial reality—the emergence of global markets for View Details
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
different ordering and return procedures and system interfaces to each distributor and direct manufacturer with whom they trade, causing them to spend valuable resources in back-office operations (50 percent... View Details
Keywords: by Andrew McAfee
- 12 Oct 2016
- Research & Ideas
Break the Rules of How Business is Done
Taking a risk by breaking with standard operating procedure can make your company more innovative. Credit: maxsattana In addition to creating a new company that is disrupting... View Details
Keywords: by Julia B. Austin
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
other hand, the Bank has no required procedures for developing policy, and no clear minimum standards for soliciting or incorporating public inputs in its lending operations. As a result, public... View Details
Keywords: by Alnoor Ebrahim
- 05 Jun 2012
- First Look
First Look: June 5
procedures show that results are robust to omitting any individual standard setter. Publisher's Link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1617398 The Question of IFRS Adoption: A Very Long... View Details
Keywords: Sean Silverthorne
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
domestic bank operating in more than 20 states from 2002 to 2006. In addition to proving what earlier models only hinted at—that new challengers offering high levels of service can siphon off the best customers of long-standing... View Details
Keywords: by Julia Hanna
- 13 May 2008
- First Look
First Look: May 13, 2008
Working PapersSome Neglected Axioms in Fair Division Author:John W. Pratt Abstract Conditions one might impose on fair allocation procedures are introduced. Nondiscrimination requires that agents share an item in proportion to their... View Details
Keywords: Martha Lagace
- 25 Jul 2011
- Research & Ideas
How Disruptive Innovation is Remaking the University
accreditation standards that play to their strengths in demonstrating student learning outcomes. These institutions are poised to respond cost-effectively to the national need for increased college participation and completion. A... View Details
- 09 Jan 2014
- Research & Ideas
Excerpt: ’Fortune Tellers’
businesspeople were forcefully reminded, yet again, of the ups and downs of the economy. By World War I, there were only about ten forecasting agencies operating in the United States. Professional economists, like Irving Fisher and Warren... View Details
Keywords: by Walter A. Friedman
- October 2011 (Revised July 2012)
- Case
Boeing 737 Industrial Footprint: The Wichita Decision
By: Willy Shih and Margaret Pierson
The case examines the circumstances leading up to the Boeing Company's decision to spin-off its Wichita Division. This case is intended to be taught with two other notes: "On the Use of Capital Efficiency Metrics," HBS No. 612-034, "Modularity in Design and... View Details
Shih, Willy, and Margaret Pierson. "Boeing 737 Industrial Footprint: The Wichita Decision." Harvard Business School Case 612-036, October 2011. (Revised July 2012.)
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie Zhang Abstract—The purpose of this article is to present exciting and innovative research questions in service View Details
Keywords: Sean Silverthorne
- 02 Aug 2004
- What Do You Think?
For Greater Transparency, Is Section 404 an Effective Response?
transparency for shareholders and other stakeholders. The primary argument is that, without high standards of personal integrity posed from within, Section 404 will be of limited value. As John Louk put it, "I personally believe that... View Details
Keywords: by James Heskett
- 03 Jun 2008
- First Look
First Look: June 3, 2008
Download the paper: http://www.hbs.edu/research/pdf/08-099WP.pdf Evaluating the Impact of SA 8000 Certification Authors:Michael J. Hiscox, Claire Schwartz, and Michael W. Toffel Abstract SA 8000, along with other types of certification View Details
Keywords: Martha Lagace
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
from happening in the future. But it is wise to hire external security auditors periodically to benchmark your security standards and practices against industry state-of-the-art, once you have solid View Details
- 2003
- Article
Developing a Management Systems Approach to Sustainability at BMW Group
By: Michael W. Toffel, Natalie Hill and Kellie McElhaney
This article describes how Designworks/USA, a subsidiary of BMW Group, developed a Sustainability Management System (SMS) by integrating the management of environmental, social, and traditional business issues. After several months of deploying the SMS throughout its... View Details
Toffel, Michael W., Natalie Hill, and Kellie McElhaney. "Developing a Management Systems Approach to Sustainability at BMW Group." Corporate Environmental Strategy 10, no. 2 (2003).
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
- 10 Jul 2000
- Research & Ideas
IT Links for Boundaryless Companies
That includes, especially, an understanding of the open standards process through which the Internet was built, with engineers stacking one set of open protocols on top of another from the physical—how you plug the wires together—through... View Details
Keywords: by Kenneth Liss