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Frequently Asked Questions - Research Computing Services

Help Frequently Asked Questions 4ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research computing grid by requesting a guest... View Details

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Managing Service Operations - Course Catalog

HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Service is the business of people... View Details

December 2022
Teaching Note

The Walt Disney Company Streaming Services

By: Robert J. Dolan

Teaching Note for HBS Case Nos. 523-034 and 523-048. View Details

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May 2021
Teaching Note

Michelin: Building a Digital Service Platform

By: Sunil Gupta

Teaching Note for HBS Case No. 520-061. View Details

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Fall 1997
Article

Why the Environment Needs National Service

By: Brian Trelstad

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December 2005 (Revised August 2006)
Supplement

Pharmacy Service Improvement at CVS (B)

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March 1982
Supplement

General Foods: Food Service Division, Video

By: John P. Kotter

Keywords: Food; Food and Beverage Industry

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March 1981 (Revised May 1981)
Case

Federal Express: Customer Service Department (B1)

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November 1981
Supplement

General Foods: Food Service Division (B)

By: John P. Kotter

Keywords: Food and Beverage Industry

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27 Mar 2015
News

Bringing Private Practice into Public Service

23 Jan 2012
News

Break Your Addiction to Service Heroes

February 2003 (Revised August 2004)
Background Note

Note on Valuation-Compensation Tradeoff in Professional Service Firm Acquisitions

By: Ashish Nanda

This case highlights the tradeoff between valuation ascribed to professionals at the time of a professional services firm (PSF) acquisition and the postacquisition compensation of these professionals. It emphasizes how a high valuation at acquisition carries with it... View Details

Keywords: Valuation; Employees; Acquisition; Compensation and Benefits; Service Industry

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24 Mar 2021
News

Outsider-Insider Named CEO of Amazon Web Services

Photo via LinkedIn Photo via LinkedIn On March 23, recently appointed Amazon CEO Andy Jassy (MBA 1997) named Adam Selipsky (MBA 1993) head of Amazon Web Services (AWS), a $50 billion business that contributes more than half of Amazon’s... View Details

Keywords: Amazon; online retail; leadership; Executive, Legislative, and Other General Government Support; Government

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Git and GitHub - Research Computing Services

confused with GitHub , which is a hosting service for Git repositories, the bundle of files and folders that represent your work and the typically-invisible data files that track your changes & history. Other hosting View Details

December 12, 2023
Article

Prices for Common Services at Quaternary vs Nonquaternary Hospitals

By: Brandon W. Yan, Maximilian J. Pany and Leemore S. Dafny

Using commercial health insurance claims data from 2017-2019, we assessed whether quaternary hospitals charged higher prices for common, unspecialized services also offered by nonquaternary hospitals. We found quaternary-hospital price premiums of 8.2 percent, on... View Details

Keywords: Price; Health Care and Treatment; Insurance; Markets; Health Industry

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January 2015
Case

Marie Trellu-Kane at Unis-Cité: Establishing Youth Service in France

By: Julie Battilana, Michel Anteby and Anne-Claire Pache

Marie Trellu-Kane is trying to decide how Unis-Cité should respond to French President Jacques Chirac's announcement in 2005 of a new national voluntary civil service program. Since 1994, Trellu-Kane and her co-founders had been creating and overseeing a civil service... View Details