Qualitative Methods (General) - Publications - Faculty & Research

01 Oct 2014
What Do You Think?

Is Too Much Focus a Problem?

Others identified factors accounting for too much focus. Yadeed Lobo said: "I think focus in organizations might have its roots in competitive strategy, intense focus on differentiation or cost consciousness." Edward Hare put it this way: "Let's face it,... View Details

Keywords: by James Heskett

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

postadoption behavior varies depending on customer acquisition method and dynamic states. At the total usage level, in one context (an annotation and note-taking service), customers who heard about the service through search and... View Details

Keywords: Dina Gerdeman

April 2012
Article

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

By: Dennis Campbell, F. Asis Martinez-Jerez and Peter Tufano

Using a new database, we document the factors that relate to the extent of involuntary consumer bank account closure resulting from excessive overdraft activity. Consumers who have accounts involuntarily closed for overdraft activity may have limited or no access to... View Details

Keywords: Mathematical Methods; Customers; Social Issues; Outcome or Result; Budgets and Budgeting; Forecasting and Prediction; Competition; Banks and Banking; Policy; Personal Characteristics; Credit; Employment; United States

Citation

Find at Harvard

04 Dec 2012
First Look

First Look: December 4

focus of negotiators to aspects of the situation that generate helpful insights. Level Two Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges Author:James K. Sebenius Publication:Negotiation Journal 29, no. 1... View Details

Keywords: Carmen Nobel

22 Jan 2013
First Look

First Look: Jan. 22

PublicationsThe Burden of Guilt: Heavy Backpacks, Light Snacks, and Enhanced Morality Authors:Gino, F., M. Kouchaki, and A. Jami Publication:Journal of Experimental Psychology: General Abstract Drawing on the embodied simulation account... View Details

Keywords: Sean Silverthorne

05 May 2015
First Look

First Look: May 5

causes considerable societal damage, as demonstrated by increasing empirical evidence. Drawing on recent research in moral psychology and behavioral ethics, I examine "moral flexibility," or the common ability to justify one's immoral actions by View Details

Keywords: Carmen Nobel

25 Jun 2013
First Look

First Look: June 25

reduced the temptation governments face to intervene in the operation of large strategic enterprises. In the Leviathan as a minority shareholder mode, governments have small equity ownership in corporations and in general do not intervene... View Details

Keywords: Anna Secino

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

responders and vulnerable populations, and then the general population. The diffusion of innovations model indicates that each of these groups will have five customer segments based on their willingness to get vaccinated earlier or later.... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

16 Sep 2019
Research & Ideas

Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making

anything as monumental as a multimillion-dollar feature film." The answer resonates beyond Hollywood, carrying implications for any industry in which the stakes are high, uncertainty looms large, and alternative methods to de-risk ideas... View Details

Keywords: by Michael Blanding; Motion Pictures & Video

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

take control again over those assets." At the same time, Guide Dogs did not maintain any direct control or share in any of the value that might be created through these entities. Guide Dogs also partnered with local governments, who had View Details

Keywords: by Martha Lagace

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

Selling is changing, but broad generalizations and false dichotomies about ecommerce, big data, and other trends—hallmarks of current sales advice—are keeping business leaders from making sound decisions, says Frank Cespedes, author of a... View Details

Keywords: by Kristen Senz

September 2011 (Revised July 2012)
Case

Building Watson: Not So Elementary, My Dear!

By: Willy Shih

This case is set inside IBM Research's efforts to build a computer that can successfully take on human challengers playing the game show Jeopardy! It opens with the machine named Watson offering the incorrect answer "Toronto" to a seemingly simple question during the... View Details

Keywords: Technological Innovation; Standards; Product Development; Organizational Change and Adaptation; Mathematical Methods; Research and Development; Information Technology

Citation

Educators

Purchase

02 Oct 2017
What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

Credit: pixelfit SUMMING UP How Will Digital Currencies Be Regulated? Blockchain technology has a brighter future than most digital currencies in general and Bitcoin in particular, judging from responses to this month’s column. It’s also... View Details

Keywords: by James L. Heskett; Financial Services

07 May 2007
Research & Ideas

Rediscovering Schumpeter: The Power of Capitalism

by a better product or a better method or a better organization or a better strategy. Schumpeter believed the exact opposite, and of course he was right. This is an extremely hard lesson to accept, particularly by successful people. But... View Details

Keywords: by Sean Silverthorne; Education

03 Jul 2012
First Look

First Look: July 3

1990s to the 2000s and how the emergence of SecondMarket provided liquidity to privately held companies like iContact, an email and social marketing software-as-a-service (SaaS) company. Purchase this case:http://hbr.org/search/812072-PDF-ENG View Details

Keywords: Sean Silverthorne

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

describes, the globalization of health care also provides a fascinating angle on globalization generally and is of great interest to corporate strategists. "Apollo Hospitals—First-World Health Care at Emerging-Market Prices"... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

08 Sep 2008
HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

rapidly leveraging new ways of doing things, both from an operational and commercial standpoint, quickly became a number one priority. Keeping up to date with the latest governmental information was a useful starting point for many, but it wasn’t enough to View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

different scenarios between two competitive, for-profit firms. Can you talk about those findings? A: The method we use is a two-period game where in the first period (the strategy period) business models are chosen, and in the second... View Details

Keywords: by Julia Hanna; Web Services

04 Jun 2018
What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

unlikely to respond to methods aimed at improving behavioral problems.” CLT commented: “The refusal of an applicant to honor a policy is (more than) reason enough to dismiss the applicant from further consideration. Why hire an applicant... View Details