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- All HBS Web
(490)
- People (1)
- News (59)
- Research (364)
- Events (3)
- Multimedia (1)
- Faculty Publications (88)
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
minded people make financially unsound decisions. In one computer lab experiment, for example, Larkin and colleagues showed that participants would perform better on a word search puzzle if they were told that previous participants had... View Details
Keywords: by Carmen Nobel
- 01 Nov 2024
- In Practice
Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times
other hand, Intuit said that 1,000 of its 1,800 layoffs were for performance reasons. This is a hard tag to put on someone who needs a new job who may have to explain whether they were cut for performance. It’s also a dangerous conflation... View Details
- 07 Jun 2016
- First Look
June 7, 2016
Automated Text Analysis By: Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni Abstract—Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining View Details
Keywords: Sean Silverthorne
- 18 Nov 2008
- First Look
First Look: November 18, 2008
alternatives. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709436 Infosys' Relationship Scorecard: Measuring Transformational Partnerships Harvard Business School Case 109-006 This case analyzes Infosys'... View Details
Keywords: Martha Lagace
- 01 Dec 2020
- News
Tried and Tested
the study, I looked at whether they chose to guess or skip questions. In the second part of the study, which you could not do in the field, I administered the same test and forced people to answer all the questions. By doing so, I could see how people would have View Details
- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
wonder if that lack of feedback would throw off some HBS faculty? DL: I'm not sure they would enjoy it. People who really like the classroom and the interaction in the classroom are less likely, I think, to enjoy the online. BD: A... View Details
Keywords: by Sean Silverthorne
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
were: What part of the job demands rationality? Yaron Kaufman suggested that "Managers must be rational when it comes to planning, financing, operating and measuring business performance . Irrational thinking is needed when you think... View Details
Keywords: by Jim Heskett
- 12 Oct 2011
- First Look
First Look: October 12
(September-October 2011) An abstract is unavailable at this time. Read the paper: http://www.people.hbs.edu/gyu/TWFR%20Sept-Oct%202011%20The%20Return%20Experience%20of%20Hedge%20Fund%20Investors.pdf Dynamically Integrating Knowledge in Teams: A Resource-based View of... View Details
Keywords: Sean Silverthorne
- 14 Apr 2015
- First Look
First Look: April 14
O'Toole Abstract—In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively perform these... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
A Perfect Fit: Aligning Organization & Strategy
begin with, the top team must first agree on a "statement of strategic and organizational direction" — an outline of what the company must do as a whole in order to gain competitive advantage. They then appoint an employee task force (ETF) of their eight best... View Details
Keywords: by Judith A. Ross
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
toss—and the pressure of real-world negotiations probably makes our actual performance even worse. Sometimes we don't realize we're being conned; other times, we wrongly suspect people who are telling us nothing but the truth.... View Details
Keywords: by Michael Wheeler
- 28 Jun 2016
- First Look
June 28, 2016
learning. We argue that once an individual has accumulated experience with a task, the benefit of accumulating additional experience is inferior to the benefit of deliberately articulating and codifying the previously accumulated experience. We explain the View Details
Keywords: Sean Silverthorne
- 03 May 2011
- First Look
First Look: May 3
the work doesn't need to involve curing cancer in order to be meaningful. It simply must matter to the person doing it. The actions that set in motion the positive feedback loop between progress and inner work life may sound like... View Details
Keywords: Sean Silverthorne
- Web
Online Transforming Customer Experiences Course | HBS Online
hrs Module 2 Elevate Define a performance death spiral, learn how to motivate service excellence by elevating your employees, and navigate between top-down prescriptions and bottom-up solicitations in leadership. Highlights The Death... View Details
- 31 Jul 2007
- First Look
First Look: July 31, 2007
designs. At higher frequency, managers use designs to search for high-performing operational choices. The two searches are coupled: organizational design molds the choice among operational alternatives, and performance View Details
Keywords: Martha Lagace
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
police to protect the citizens. Olstrom dubbed the phenomenon "co-production." Since then, it has become common for organizations to treat consumers as production partners. Many high-tech firms hire existing customers to beta-test early versions of products, in order... View Details
- 16 Jul 2024
- Research & Ideas
Weighing Digital Tradeoffs in Private Equity
answer that question, the researchers compared the performance of companies that had undergone some level of digital transformation with those that didn’t. They found that: Expanding IT budgets increased hiring by 11 percent and sales by... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
employees clam up, the overall performance of an organization often suffers—and the effects can be dire, especially in an industry like health care. “Delivering patient care is one of those situations where timely speaking up can be a... View Details
- 29 Apr 2015
- Lessons from the Classroom
Use Personal Experience to Pick Winning Stocks
Let's face it: in most cases, the stock market knows what it's doing. With millions of people performing their homework and investing money in stocks they hope will pay off, it's hard for any one person to beat the market in a big way.... View Details
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
the customer has no need to look elsewhere. Therefore, ensuring high-quality service is fundamental. The consumer bank monitored the service levels ("request fulfillment time") for its HVCs, surveyed its customers every six months, and monitored its View Details
Keywords: by Robert S. Kaplan & David P. Norton