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- Faculty Publications (73)
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- All HBS Web (498)
- Faculty Publications (73)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
- 07 Sep 2021
- News
Green House
sustainable building. According to the United Nations, buildings and their construction account for 39 percent of greenhouse gas emissions. It was the measurable impact of the work that attracted her. “I had used a lot of analytical tools... View Details
- 01 Dec 2015
- News
Leading Boston and Beyond
have found their passion in municipal government. “You’d be hard pressed to find any position where you are a senior manager of a $3 billion organization that impacts people so directly,” says Koh. “There is no greater meaning in life... View Details
- 26 Feb 2008
- First Look
First Look: February 26, 2008
Truth and Deception, edited by M. S. McGlone and M. L. Knapp. Routledge, 2008 Abstract When people behave in ways that might appear selfish, prejudiced or perverted, they engage in a host of strategies designed to justify questionable... View Details
Keywords: Martha Lagace
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
Earth Day focuses the world's attention on the both the dangers and opportunities facing the planet. But sustainability and the intersection between business and the environment are issues that need to be addressed all the time, as cities grow, resources diminish, and... View Details
- 07 Jun 2016
- First Look
June 7, 2016
data are often voluminous and unstructured, presenting analytical challenges for traditional tools that were designed for well-structured, quantitative data. We adapt methods from natural language processing and machine learning to... View Details
Keywords: Sean Silverthorne
- 24 Nov 2009
- First Look
First Look: Nov. 24
Processes (in press) Abstract People often make judgments about the ethicality of others' behaviors and then decide how harshly to punish such behaviors. When they make these judgments and decisions, sometimes the victims of the unethical... View Details
Keywords: Martha Lagace
- 01 Jun 2005
- News
Profiles from the Class of 2005
that Williams first saw his future in advertising. “It draws on my creative and quantitative abilities, and requires people skills. That’s a perfect fit.” Revelation turned to reality a month later during a campus talk by Ann Fudge (MBA... View Details
- 01 Sep 2016
- News
Alumni and Faculty Books for September 2016
humanity. Badaracco presents a five-question framework offering a way for managers to balance their analytical work with the human side and find a way forward when analysis falls short. Chasing Rainbows and Beyond: A Spectrum of Life and... View Details
- 01 Sep 2008
- News
Building a Better MBA
the December/ January 2008 issue of the Academy of Management Journal in which they question the value of business school research. Henry Mintzberg of McGill University in Montreal devoted a book to his contention that “conventional MBA programs train the wrong View Details
- 01 Sep 2021
- Blog Post
Investing in Career Switchers - Cyril Straughn-Turner & Invesco US
internship search. “The real estate professionals in this group dedicate their time to supporting current students,” he said. “They also were very helpful in introducing me to other people in the industry – talking with View Details
Keywords: Real Estate
- 01 Dec 2015
- News
Golden State of Mind
other, and we’d bang out some pushups together,” recalls Fisher. “We complement each other well. Tim operates with a combination of vision, passion, and gut instinct. I’m more analytical and process-oriented.” Photos by Vance Jacob Photos... View Details
Keywords: Julia Hanna
- Web
Faculty & Advisors | MBA
processes that balance contextual and cultural relevance with the contemporary imperative to scale beyond a single instance, and to reach more people and urban places Tom Clay Visiting Lecturer of Business Administration MBA ’97, Harvard... View Details
- Web
Video Management Policy | About
policies. While most video cameras are installed for the purpose of general surveillance, some cameras have additional functionality through the use of analytics such as people counting and loitering... View Details
- 01 Jun 2009
- News
Dispatches from the Global Classroom
cross-cultural learning aspect to it that you can’t duplicate in the classroom, which is very much a part of being a global business school. That doesn’t mean putting a U.S.-born student in the Paris office of Goldman Sachs. It’s immersing students in situations with... View Details
- 22 Apr 2008
- First Look
First Look: April 22, 2008
not to save, make it easier to save, provide financial incentives to induce savings, leverage social networks to support savers, and finally, to programs that excite people to saving. These programs involve a number of different... View Details
Keywords: Martha Lagace
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
When working professionals were shifting to home offices a year ago as COVID-19 was spreading, comedians and pundits predicted that people would no longer need bras and pants that aren’t stretchy. Instead customers would make room for... View Details
- 01 Sep 2020
- News
Alumni and Faculty Books for September 2020
Enriquez (MBA 1986) The MIT Press Most people have a strong sense of right and wrong, and many of us are not reluctant to argue with someone who disagrees. But when we take an unyielding stand on something we regard as an eternal truth,... View Details
- 24 Nov 2008
- Research & Ideas
Harvard Business School Discusses Future of the MBA
no one passes up the opportunity; 91 percent of those accepted started class this fall, a yield unmatched by any rival. HBS MBAs are in high demand in the job market. So where's the rub? “Conventional MBA programs train the wrong people... View Details
- 01 Mar 2010
- News
Lords of Strategy
analytic engines to more aspects of what workers are doing, slicing the data ever finer — IBM modeling individual employees, retailers using so-called human-capital management systems to time even the smallest task and to schedule View Details