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- Faculty Publications (74)
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- All HBS Web (495)
- Faculty Publications (74)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
Founded in 1997 to revolutionize the mundane printing business with new display technology, the company had its eye on multibillion-dollar markets like electronic newspapers. But to realize that vision, its scientists had to get into harness with business View Details
Keywords: by John S. Rosenberg
- 13 May 2008
- First Look
First Look: May 13, 2008
powerful unconscious viewing lenses—called "deep metaphors"—that shape what people think, hear, say, and do. Drawing on thousands of one-on-one interviews in more than thirty countries, Gerald Zaltman and Lindsay Zaltman... View Details
Keywords: Martha Lagace
- 15 May 2019
- Research Event
The Unconventional Capitalism That Shapes Business History
natural color of American food became standardized through the use of dyes and adroit consumer marketing. The natural color of food became a fake color; and the fake became real as people came to expect it to be a “natural” color.... View Details
- 26 Apr 2011
- First Look
First Look: April 26
(2011) Abstract Many studies have documented the benefits of religious involvement. Indeed, highly religious people tend to be healthier, live longer, and have higher levels of subjective well-being. While religious involvement offers... View Details
Keywords: Sean Silverthorne
- 15 Nov 2016
- First Look
November 15, 2016
hiring (in this study, by the head office of a U.S. retail chain) or decentralized hiring (by store managers) leads to higher quality employee-company matches. While centralized hiring can ensure that enough resources are invested in consistently hiring View Details
Keywords: Sean Silverthorne
- Profile
Deborah A. Farrington
back in the 1960s. “Growing up, I had an exposure to Wall Street, which I found really fascinating,” Farrington recalled. “I went onto the trading floor of the New York Stock Exchange when I was about ten. It was about the most interesting thing I’d... View Details
- 01 Dec 2022
- News
Educating, Connecting, and Mobilizing Around Climate Change
opportunities, measuring and analyzing purpose inside organizations, ESG data analytics and strategies, and the role of leadership and governance in corporate scandals and misconduct. Key takeaway: “We are still at the early stages of... View Details
Keywords: Jennifer Gillespie
- 01 Dec 1999
- News
The Way You See It
observed that "the automobile has provided the means for people to work collectively and live separately, allowing them to choose where they will live, work, and socialize like no other product does. This independence is a core value in... View Details
- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
indirect materials, which are primarily downward auctions. Although, there are some market situations where you would use an upward auction just to have people bid on certain kinds of pricing. Basically, we've evolved our business model... View Details
- 07 Jun 2016
- First Look
June 7, 2016
data are often voluminous and unstructured, presenting analytical challenges for traditional tools that were designed for well-structured, quantitative data. We adapt methods from natural language processing and machine learning to... View Details
Keywords: Sean Silverthorne
- 01 Jun 2005
- News
Profiles from the Class of 2005
that Williams first saw his future in advertising. “It draws on my creative and quantitative abilities, and requires people skills. That’s a perfect fit.” Revelation turned to reality a month later during a campus talk by Ann Fudge (MBA... View Details
- 01 Apr 1999
- News
Spirit at Work
Switzerland, to "spiritual anchors for the new millennium." Clearly, something of a nonmaterial nature is stirring in the corporate temple. But questions abound. Just what does it mean to bring spirituality into the workplace? Is this an appropriate way to help View Details
Keywords: Marguerite Rigoglioso
- 17 Jun 2020
- News
Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines
Calm During Coronavirus Chaos,held on May 31. “Neil has led a number of sessions for the HBS Club of Toronto,” says the club’s president, Kazi Ahmed (MBA 2011). “That got us thinking about what he could share that might help people cope... View Details
Keywords: Margie Kelley
- 10 May 2022
- News
Alumni Achievement Awards 2022
of it as a place for cats playing the piano. But I gave it a shot, and the videos took on a life of their own.” The plunge: “Soon, tens of thousands of people were using the videos every month. In 2009, I left my job and set up Khan... View Details
- 01 Apr 2000
- News
Books
nature of promising start-ups, the evolution of fledgling businesses, and the societal implications of new businesses. Using a thorough, analytical approach, Bhidé applies more than ten years of intensive research and modern theories of... View Details
Keywords: Amy E. Dean
- 15 Nov 2011
- First Look
First Look: November 15
decades. This article provides tools to identify the situations and circumstances that will be most favorable for private sector involvement in consideration of these trends. The first trend is urbanization. Over the next twenty years, the number of View Details
Keywords: Sean Silverthorne
- 08 Oct 2012
- Research & Ideas
The Immigrants Who Built America’s Financial System
quiet, less colorful guy. In any case, both he and Hamilton showed that they had amazing analytical abilities and devoted themselves to understanding the hard numbers. A: Yes, they were both really, really good with numbers and financial... View Details
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
When working professionals were shifting to home offices a year ago as COVID-19 was spreading, comedians and pundits predicted that people would no longer need bras and pants that aren’t stretchy. Instead customers would make room for... View Details