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Publications

Publications

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  • All HBS Web  (495)
    • People  (3)
    • News  (169)
    • Research  (240)
    • Events  (1)
  • Faculty Publications  (74)

Show Results For

  • All HBS Web  (495)
    • People  (3)
    • News  (169)
    • Research  (240)
    • Events  (1)
  • Faculty Publications  (74)
← Page 20 of 495 Results →
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
Keywords: by Jim Aisner; Retail
  • 18 Mar 2001
  • Research & Ideas

Want to Be an Entrepreneur? [Part I]

Founded in 1997 to revolutionize the mundane printing business with new display technology, the company had its eye on multibillion-dollar markets like electronic newspapers. But to realize that vision, its scientists had to get into harness with business View Details
Keywords: by John S. Rosenberg
  • 13 May 2008
  • First Look

First Look: May 13, 2008

powerful unconscious viewing lenses—called "deep metaphors"—that shape what people think, hear, say, and do. Drawing on thousands of one-on-one interviews in more than thirty countries, Gerald Zaltman and Lindsay Zaltman... View Details
Keywords: Martha Lagace
  • 15 May 2019
  • Research Event

The Unconventional Capitalism That Shapes Business History

natural color of American food became standardized through the use of dyes and adroit consumer marketing. The natural color of food became a fake color; and the fake became real as people came to expect it to be a “natural” color.... View Details
Keywords: by Geoffrey G. Jones; Education
  • 26 Apr 2011
  • First Look

First Look: April 26

(2011) Abstract Many studies have documented the benefits of religious involvement. Indeed, highly religious people tend to be healthier, live longer, and have higher levels of subjective well-being. While religious involvement offers... View Details
Keywords: Sean Silverthorne
  • 15 Nov 2016
  • First Look

November 15, 2016

hiring (in this study, by the head office of a U.S. retail chain) or decentralized hiring (by store managers) leads to higher quality employee-company matches. While centralized hiring can ensure that enough resources are invested in consistently hiring View Details
Keywords: Sean Silverthorne
  • Profile

Deborah A. Farrington

back in the 1960s. “Growing up, I had an exposure to Wall Street, which I found really fascinating,” Farrington recalled. “I went onto the trading floor of the New York Stock Exchange when I was about ten. It was about the most interesting thing I’d... View Details
  • 01 Dec 2022
  • News

Educating, Connecting, and Mobilizing Around Climate Change

opportunities, measuring and analyzing purpose inside organizations, ESG data analytics and strategies, and the role of leadership and governance in corporate scandals and misconduct. Key takeaway: “We are still at the early stages of... View Details
Keywords: Jennifer Gillespie
  • 01 Dec 1999
  • News

The Way You See It

observed that "the automobile has provided the means for people to work collectively and live separately, allowing them to choose where they will live, work, and socialize like no other product does. This independence is a core value in... View Details
Keywords: Garry Emmons. Data collection by Ericka Webb.
  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

indirect materials, which are primarily downward auctions. Although, there are some market situations where you would use an upward auction just to have people bid on certain kinds of pricing. Basically, we've evolved our business model... View Details
Keywords: by Staff; Web Services; Technology
  • 07 Jun 2016
  • First Look

June 7, 2016

data are often voluminous and unstructured, presenting analytical challenges for traditional tools that were designed for well-structured, quantitative data. We adapt methods from natural language processing and machine learning to... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2005
  • News

Profiles from the Class of 2005

that Williams first saw his future in advertising. “It draws on my creative and quantitative abilities, and requires people skills. That’s a perfect fit.” Revelation turned to reality a month later during a campus talk by Ann Fudge (MBA... View Details
Keywords: Roger Thompson; Julia Hanna; James E. Aisner; Graduate profiles; Government; Transportation Equipment Manufacturing; Manufacturing
  • 01 Apr 1999
  • News

Spirit at Work

Switzerland, to "spiritual anchors for the new millennium." Clearly, something of a nonmaterial nature is stirring in the corporate temple. But questions abound. Just what does it mean to bring spirituality into the workplace? Is this an appropriate way to help View Details
Keywords: Marguerite Rigoglioso
  • 17 Jun 2020
  • News

Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines

Calm During Coronavirus Chaos,held on May 31. “Neil has led a number of sessions for the HBS Club of Toronto,” says the club’s president, Kazi Ahmed (MBA 2011). “That got us thinking about what he could share that might help people cope... View Details
Keywords: Margie Kelley
  • 10 May 2022
  • News

Alumni Achievement Awards 2022

of it as a place for cats playing the piano. But I gave it a shot, and the videos took on a life of their own.” The plunge: “Soon, tens of thousands of people were using the videos every month. In 2009, I left my job and set up Khan... View Details
  • 01 Apr 2000
  • News

Books

nature of promising start-ups, the evolution of fledgling businesses, and the societal implications of new businesses. Using a thorough, analytical approach, Bhidé applies more than ten years of intensive research and modern theories of... View Details
Keywords: Amy E. Dean
  • 15 Nov 2011
  • First Look

First Look: November 15

decades. This article provides tools to identify the situations and circumstances that will be most favorable for private sector involvement in consideration of these trends. The first trend is urbanization. Over the next twenty years, the number of View Details
Keywords: Sean Silverthorne
  • 08 Oct 2012
  • Research & Ideas

The Immigrants Who Built America’s Financial System

quiet, less colorful guy. In any case, both he and Hamilton showed that they had amazing analytical abilities and devoted themselves to understanding the hard numbers. A: Yes, they were both really, really good with numbers and financial... View Details
Keywords: by Julia Hanna; Financial Services; Banking
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 17 Mar 2021
  • Research & Ideas

Beyond Pajamas: Sizing Up the Pandemic Shopper

When working professionals were shifting to home offices a year ago as COVID-19 was spreading, comedians and pundits predicted that people would no longer need bras and pants that aren’t stretchy. Instead customers would make room for... View Details
Keywords: by Ayelet Israeli, Eva Ascarza, and Laura Castrillo; Retail
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