Filter Results
:
(617)
Show Results For
- All HBS Web (930)
- Faculty Publications (212)
Show Results For
- All HBS Web (930)
- Faculty Publications (212)
Sort by
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
customer needs. “This company says, instead of being a debt collector, we are going to be a debt resolver.” “Instead of doing one three-minute call with each customer, they were doing 15 to 20 calls lasting 15 minutes each” Turkasset was View Details
- 12 Oct 1999
- Research & Ideas
What It Takes: Minorities in the Executive Suite
of risk, and the apparent difficulty of identifying minorities as high-potential each constitute major hurdles to the career mobility of minority managers," they write. "Overcoming them is possible, but it places the equivalent of a 'tax' on minorities in the...
View Details
Keywords:
by Judith A. Ross
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
Austin, explores the motivations behind such partnering.What motivates organizations to collaborate? It is important to understand the motivating forces behind the decisions of businesses and Civil Society Organizations (CSOs) to enter collaborations, because they...
View Details
- 25 Feb 2020
- Research & Ideas
For Migrant Workers, Homesickness Can Reduce Productivity
occupational licensing, personal/psychological costs, and economic costs. He is currently studying productivity effects of new forms of remote work, such as “work from anywhere” and “all-remote work” arrangements on individuals,...
View Details
Keywords:
by Kristen Senz
- 27 Sep 2011
- First Look
First Look: September 27
two important forms of speaking up. These results can enable managers to solicit ideas from frontline workers that lead to performance improvement. Download the paper: http://www.hbs.edu/research/pdf/11-005.pdf "Learning from...
View Details
Keywords:
Sean Silverthorne
- 31 Jan 2017
- First Look
First Look at New Research: January 31, 2017
which finds (a) a shift in the object of observation from organizational outcomes to the detailed individual activities within them; (b) a shift from people observing the technology to technology observing people; and (c) a split in the...
View Details
Keywords:
Carmen Nobel
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
at Harvard Business School. He has published extensively on the challenges of accountability and performance management facing nonprofit organizations, including the award-winning book NGOs and Organizational Change: Discourse, Reporting,...
View Details
Keywords:
by Julia Hanna
- 30 Aug 2016
- First Look
August 30, 2016
variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of conditional and unconditional compensation. We account for salesperson heterogeneity by using a...
View Details
Keywords:
Carmen Nobel
- 17 Jun 2002
- Research & Ideas
Entrepreneurship in Asia and Foreign Direct Investment
labor-intensive industries, contractual arrangements with foreign buyers are technically feasible and might provide the same business benefits as FDI. (As a form of equity financing, FDI is typically prominent elsewhere in the world in...
View Details
Keywords:
by Martha Lagace
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
identified four different approaches people used to perform necessary evils effectively, so that the task got done and the victims were treated with decency and respect.” Margolis, an associate professor of business administration in the View Details
Keywords:
by Martha Lagace
- 23 Aug 2010
- Research & Ideas
The Drive to Acquire’s Impact on Globalization
heart of good and wise leadership. In the following excerpt, Lawrence describes how various forms of globalization—classic trading, international sales, and transnational outsourcing—reveal examples of good, bad, and misguided leadership...
View Details
Keywords:
by Paul R. Lawrence
- 18 Mar 2008
- First Look
First Look: March 18, 2008
sample of 1,083 acquisitions of venture capital-backed private companies from 1976 and 2001, we find strong evidence that venture capital firms can form a bridge between acquiring firms and target firms that reduces asymmetric information...
View Details
Keywords:
Martha Lagace
- 19 Jun 2012
- First Look
First Look: June 19
For decades, management consultants and the popular business press have urged large firms to flatten their hierarchies. Flattening (or delayering, as it is also known) typically refers to the elimination of layers in a firm's View Details
Keywords:
Sean Silverthorne
- 08 Feb 2011
- First Look
First Look: Feb. 8
behavior. At the other are open source software communities, in which the participants are much more loosely coupled by comparison. The mirroring hypothesis predicts that these different organizational forms...
View Details
Keywords:
Sean Silverthorne
- 04 Feb 2014
- First Look
First Look: February 4
results contribute to the literature on how alternative organizational forms can be designed to solve complex innovation tasks. Download working paper: http://ssrn.com/abstract=2384068 Sharing Design Rights:...
View Details
Keywords:
Sean Silverthlorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
often need organizational change that the retailer is reluctant to make. Implementing analytic skills might require collaboration across multiple functions. Analytics are simply not "fun" for many people. Q: How can managers...
View Details
- 07 Nov 2006
- First Look
First Look: November 7, 2006
Working PapersEveryday Failures in Organizational Learning: Explaining the High Threshold for Speaking Up at Work Authors:James R. Detert and Amy C. Edmondson Abstract This article examines how people working in View Details
Keywords:
Sean Silverthorne
- 14 Oct 2008
- Research & Ideas
Should You Bring Advertising Expertise In-House?
U.S. advertisers large and small operated some form of in-house advertising unit in the 1990s, a trend apparently on the increase. In this decade, Procter & Gamble, Google, and Condé Nast Media Group all introduced internal...
View Details
- 30 Apr 2019
- First Look
New Research and Ideas, April 30, 2019
inferences are formed as a function of what is chosen. Specifically, when observers encounter someone else's choice (e.g., of political candidate), they use the chosen option's attribute values (e.g., a candidate's specific stance on a...
View Details
Keywords:
Dina Gerdeman
- 11 Jul 2006
- First Look
First Look: July 11, 2006
closely related to marketing management. Based on interviews with one hundred large Moscow firms in the late 1990s, the new kinds of organizational forms (privatized or private) had more entrepreneurial and...
View Details
Keywords:
Sean Silverthorne