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Publications

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  • All HBS Web  (3,414)
    • People  (8)
    • News  (529)
    • Research  (2,275)
    • Events  (22)
    • Multimedia  (20)
  • Faculty Publications  (1,416)

Show Results For

  • All HBS Web  (3,414)
    • People  (8)
    • News  (529)
    • Research  (2,275)
    • Events  (22)
    • Multimedia  (20)
  • Faculty Publications  (1,416)
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  • 01 Dec 2011
  • News

At Your Service

better service experience,” she relates, “that’s the path to all-around excellence.” A central premise of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 01 Jun 1999
  • News

Moir Donelson

in Technology and Operations Management, to cochair the School's Honor Committee, and to work with the Admissions Office to help attract a more diverse pool of applicants to the MBA Program. Donelson attributes much of his motivation to... View Details
Keywords: Susan Young
  • 01 Jun 1999
  • News

Sheila Lirio Marcelo

grueling to most people, for Lirio Marcelo it has been more or less the happy norm since she matriculated atHLS in 1995. "The busier I am, the more motivated I get," explains the active dynamo, whose interest in business prompted her to... View Details
Keywords: Marguerite Rigoglioso
  • 01 Jun 2001
  • News

Point, Click, Give: Internet Fuels Philanthropic Fundraising Revolution

profit. Given all the challenges, what motivates the e-philanthropy entrepreneurs? Dot-com creators relish the business opportunity but are also energized by the social purpose of their enterprises. “I’ve never worked at a place more... View Details
Keywords: Anne Kavanagh; News, Library, Internet, and Other Services; Information
  • 01 Sep 2020
  • News

3-Minute Briefing: Mark Mason (MBA 1995)

different perspectives. But I’m also willing to take ownership. That’s not in contradiction to the first point. Leaders have to make decisions and provide vision and direction to motivate people to execute. Unlike the last crisis, which... View Details
Keywords: April White; Photo by: Michael Bucher; banking; diversity; COVID-19; leadership; African American; career advice; Finance
  • 01 Jun 2001
  • News

Leng Lim: The Spiritual Face of Business

As an MBA student, Leng Lim (MBA 2001) found his motives and goals were questioned more than most. “People say, ‘You’re a priest? You’ve abandoned God for money?’ My response is, ‘Why is it OK for you to make money, but not OK for me to... View Details
Keywords: Julia Hanna; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 01 Sep 2007
  • News

Got Global?

motivator for exiled businessman Ali Allawi (MBA ’71) to return to Iraq in the fall of 2003 to serve in the new government. After a disappointing two and one-half years, he left Baghdad for his home in London, disillusioned with the Iraqi... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management
  • 01 Oct 1996
  • News

New Releases

the social environment on creative motivation and behavior in a variety of contexts, including the organization. From an ongoing multiyear research project into the nature of creativity and how social factors influence its manifestations,... View Details
  • 01 Oct 2002
  • News

John Batcha: Sowing the Seeds to Fight Hunger

transition process of passing responsibilities for SPI's primary operations to vice president and general manager Dean Urmston, a veteran of the seed industry who is based in Bakersfield, California. What motivates this compassionate man?... View Details
  • 01 Jun 2013
  • News

Five Bright Ideas

students "get it." Bistany decries four "myths" in education: The smaller the class size, the better (when what matters is the right structure for teaching and assessing a concept effectively); The profit motive will undermine educational... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services
  • 11 Oct 2019
  • News

Balancing Act

represented in the company’s leadership was attractive. The second step was building a pipeline within the company. “You need to look for talented, motivated people at every level who have the potential to move up, and you need to be... View Details
Keywords: April White; Educational Services
  • 01 Jun 2000
  • News

Going Public: Shari P. Hubert

Dartmouth, Hubert moved up the ranks at Merck and was working as a customer segment manager in employer marketing when she decided to apply to HBS. The most crucial lesson she has learned at HBS is the importance of knowing how to View Details
Keywords: Deborah Blagg
  • 01 Mar 2004
  • News

Job Hunting in a Tight Market: Strength in Numbers

career coach throughout their searches. The reason? Job hunters learn from each other’s strategies, help each other, and help motivate their comrades. The average résumé is reviewed for only ten seconds. Résumés should have a summary... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 02 Aug 2011
  • News

A Fearless Force for Change

view video clips of her numerous national media appearances and read blog entries and other writings that embody her personal life philosophy to live without fear. A sought-after motivational speaker, Linn was also working on a book at... View Details
  • 23 Sep 2020
  • News

Alumni Consider Election Reform; Clubs Explore Parenting by Case Method

Gridlock and Save Our Democracy. The mission of Reform Elections Now is to facilitate election reform through education and engagement, with practical solutions that will enhance informed discourse, increase voter participation and View Details
Keywords: Margie Kelley
  • 01 Oct 1996
  • News

Creating Miracles — Charles A. Coverdale (MBA 1971)

It's June 1996. Black churches are burning in the South, and up North, in Long Island, New York, a young African-American man named Shane Daniels has lain for several weeks in the hospital teetering between life and death, the widely publicized victim of an apparently... View Details
Keywords: Marguerite Rigoglioso
  • 01 Oct 2001
  • News

New Economy Notables: John Doerr

A lemonade stand. And then Burger Chef, where you could say I helped serve their demand chain. Learned at HBS If you want to help teams achieve their very best, work at understanding others. Understand each individual's assumptions, perceptions, and feelings — the... View Details
Keywords: Young, Susan; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Oct 2002
  • News

Karen Gordon Mills

years in business. “I've learned how to see the path ahead and motivate people to move forward productively,” she says. “I can't see the future, but I can see what makes sense and where to go. That gives me a lot of satisfaction.” —... View Details
  • 23 Feb 2011
  • News

A Capitalist in China

fictional, the descriptive events bear such close resemblance to reality that the reader is left with an informed perspective on the people, the culture, and the day-to-day business realities within China.” When asked what motivated him... View Details
Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services
  • 19 Jan 2017
  • News

Finding Purpose in Profit

lives—led me to become an extremely driven A-type,” she says. “Much of that has gone away, and now I’m largely motivated by the desire to make the world and my community better, and to produce excellence and beauty while I’m here.” Still,... View Details
Keywords: Robert S. Benchley; B corporations
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