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  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

system of laws and regulations that provide more latitude to large organizations in their dealings with employees, customers, suppliers, and competitors. In recent years, questions have been raised about whether those laws and regulations... View Details
Keywords: by James Heskett; Service
  • 30 Jun 2020
  • Book

Capitalism Is More at Risk Than Ever

updating the 10 disruptive forces identified in the first edition, showing how managers can address these challenges, and describing how public confidence in the market system could be rebuilt. The revised edition includes examples of... View Details
Keywords: by Martha Lagace
  • 02 Apr 2013
  • First Look

First Look: April 2

conduct an empirical investigation on the impact of pooling tasks and resources on throughput times in a discretionary work setting. We use an Emergency Department's (ED) patient-level data (N = 234,334) from 2007 to 2010 to test our hypotheses. We find that when the... View Details
Keywords: Sean Silverthorne
  • 13 Dec 2004
  • Research & Ideas

How Leaders Create Winning Streaks

strokes" to quickly mobilize the organization, with initiating a "long march" that changes systems and habits. Leaders must start by building credibility and confidence in the organization... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
  • 23 Mar 2015
  • Research & Ideas

It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

restrictions imposed by the intermediaries, who want consumers to focus less on price differences and more on the benefits of value-added services that they provide, such as distribution, one-stop shopping, easy scheduling, payment... View Details
Keywords: by Carmen Nobel; Retail; Air Transportation; Food & Beverage; Entertainment & Recreation
  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

incumbents do not achieve this objective because they encourage the survival and expansion of low-type firms. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54520 forthcoming Journal of Political Economy A Theory of Intergenerational View Details
Keywords: Dina Gerdeman
  • 16 Jun 2009
  • First Look

First Look: June 16

research. Analysis of the citation rates of the articles in our data set by non-negotiation organizational research indicates that more open systems assumptions increase the likelihood that a negotiation article will be cited in... View Details
Keywords: Martha Lagace
  • 21 Oct 2014
  • First Look

First Look: October 21

& Course Materials Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit card. Will... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

sales process, and some retailers did not understand why they should trust a small, young company with their payment security. By late 2017, Index had made some changes to reduce the average sales cycle, but there was still room for... View Details
Keywords: Dina Gerdeman
  • 24 Mar 2009
  • First Look

First Look: March 24, 2009

  Working PapersRunning Out of Numbers: Scarcity of IP Addresses and What to Do About It (revised) Author:Benjamin Edelman Abstract The Internet's current numbering system is nearing exhaustion: existing protocols allow only a finite set... View Details
Keywords: Martha Lagace
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

but also decreased trust in electoral institutions after the election, a decrease that was stronger in areas that experienced election-related violence as well as with individuals on the losing side of the election. The mobilization... View Details
Keywords: Carmen Nobel
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

Sciences Modularity and Organizations By: Baldwin, Carliss Y Abstract—Modularity describes the degree to which a complex system can be broken apart into subunits (modules) that can be recombined in various ways. Modularity is important... View Details
Keywords: Sean Silverthorne
  • 03 Jun 2014
  • First Look

First Look: June 3

looks to build a mobile technology product development team by executing an "acquisition-hire" (i.e., "acqui-hire") to acquire New York City-based start-up Stamped, a mobile application... View Details
Keywords: Sean Silverthorne
  • 11 Sep 2007
  • First Look

First Look: September 11, 2007

provide funding to mobilize thousands of youth volunteers, Trellu-Kane needed to decide how Unis-Cite would proceed. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407106 A Note on European Private... View Details
Keywords: Martha Lagace
  • 03 Jan 2017
  • First Look

January 3, 2017

MyTime Ethan Anderson, the CEO of San Francisco–based e-commerce company MyTime, must decide on the company's growth strategy. MyTime’s first product was a website and mobile app that offered consumers a convenient way to book... View Details
Keywords: Carmen Nobel
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

enormous collective negotiating power with respect to keystones. The same mobility that allows them to escape devastating technological transitions allows them to potentially "leave" a keystone that is trying to extract too much... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

Lauren Cochran were considering whether to invest an additional $1 million in PEG’s upcoming $5 million Series B round, at a $20 million pre-money valuation. PEG offered pay-as-you-go (PAYG) financing plans that allowed customers to make small View Details
Keywords: Dina Gerdeman
  • 21 Dec 2010
  • First Look

First Look: December 21

study highlights the small-world system's evolutionary dynamics at both the macro level of the network and the micro level of an individual actor. This dual analytical lens helps establish that, in competitive and information-intensive settings, a small-world View Details
  • 28 Oct 2014
  • First Look

First Look: October 28

http://hbr.org/product/Whole-Foods--the-Path-to-/an/615019-PDF-ENG Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode... View Details
Keywords: Carmen Nobel
  • 30 May 2017
  • First Look

First Look at New Research and Ideas, May 30

Systems Approach in Venezuela: Laying the Foundation for Shared Value in a Time of Crisis No abstract available. Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/917409-PDF-ENG Harvard Business School Case 617-014 Korea... View Details
Keywords: Sean Silverthorne
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