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  • January 1993 (Revised April 1993)
  • Case

Chadwick, Inc.: The Balanced Scorecard

By: Robert S. Kaplan
The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten years to bring a new product to the marketplace and the division depends on good relations and active feedback from its... View Details
Keywords: Balanced Scorecard; Performance Evaluation; Customer Relationship Management; Goals and Objectives; Customer Satisfaction; Research and Development; Marketplace Matching; Financial Condition; Product Launch; Pharmaceutical Industry
Related
  • February 2024
  • Supplement

Can Cities Beat the Heat? (B11): Salt Lake City Climate Action Snapshot

By: Rosabeth Moss Kanter, Praveen Kumar and Jacob A. Small
Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details
Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Utah
Related
  • February 2024
  • Supplement

Can Cities Beat the Heat? (B4): Columbus Climate Action Snapshot

By: Rosabeth Moss Kanter, Coelin P. Scibetta and Jacob A. Small
Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details
Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Ohio
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  • 15 Jan 2018
  • Research & Ideas

A Better Business Model for Fighting Cancer

iPhoto With billions of dollars spent on the development of precision medicine and related cancer research over the last decade, a recent partnership seeks a new way to bring these treatments to patients more quickly: through a better... View Details
Keywords: by Julia Hanna; Health; Pharmaceutical
  • 15 Jan 2014
  • Working Paper Summaries

Redrawing the Lines: Did Political Incumbents Influence Electoral Redistricting in the World’s Largest Democracy?

Keywords: by Lakshmi Iyer & Maya Reddy
  • December 2018 (Revised October 2020)
  • Case

Shiseido: Reinvesting in Brand

By: Jill Avery and Nobuo Sato
Shiseido was in the midst of a six year corporate turnaround, trying to reverse the effects of decades of under-investment in R&D and marketing which had led to a cycle of declining customer support and brand value. Would the CEO’s VISION 2020 plan, centered on four... View Details
Keywords: Brand Management; Brand Value; Turnaround; Brand Portfolio; Brand Communication; Global Brands; Digital Marketing; Return On Investment; Marketing ROI; Internet Marketing; Marketing; Marketing Strategy; Brands and Branding; Value; Growth and Development Strategy; Investment Return; Consumer Behavior; Beauty and Cosmetics Industry; Consumer Products Industry; Japan; Asia
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  • 17 Aug 2010
  • First Look

First Look: August 17

generalizability of the implicit voice theories identified in Study 1. Studies 3 and 4 develop and test survey measures for five implicit voice theories, using additional samples comprised of more than 300 adults. The analyses establish... View Details
Keywords: Martha Lagace
  • 28 Aug 2023
  • Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

when you are together in the office, and when you are working over Zoom—wherever you each choose to locate yourselves on that day. The goal should be to encourage employees at all levels in the organization to focus on their... View Details
Keywords: by Kristen Senz
  • Profile

Tony He

difference in the world”—also resonated strongly with me, and it has been incredible to see how the people, resources, and curriculum at HBS are all aligned to fulfill that mission. How has your overall HBS experience shaped your goals... View Details
Keywords: Nonprofit / Government
  • 05 Feb 2024
  • Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

fullest. Middle managers unlock innovation? Zhang identifies a correlation between collaborative job postings and innovation in firms. He examines research and development expenses of companies in his job postings sample, finding that... View Details
Keywords: by Ben Rand
  • Web

Careers - Alumni

achieve your goals and drive business impact. Are You Looking to Hire? Post a job and view resumes for fellow alumni and current students in our recruiting platform (12twenty). This login is specific for employers looking to hire HBS... View Details
  • Web

Live from Klarman Hall - Alumni

does it take to live a purposeful life in an age where everything can change and where existential threats are real? Professor Shikhar Ghosh will examine 3 recently developed technologies that have passed commercial viability and are on... View Details
  • September 2018 (Revised November 2018)
  • Case

From Beirut With Love (A)

By: Christina R. Wing, Esel Y. Cekin and Samer Al-Rachedy
This case describes how Robert Fadel, CEO and chairman of ABC, one of Lebanon’s leading retail and real estate groups, professionalized the family business. Robert was the second son of the company’s founder, Maurice Fadel, who had run it single-handedly. Concerned... View Details
Keywords: Family Conflicts; Sibling Rivalry; Second-generation; Foundation; Trust; Work-life Balance; Succession Planning; Corporate Culture; Shareholders; Board Of Directors; Retail; Department Store; Shopping Mall; Real Estate; Growth; Non-executive Chairman; Sustainability; Family Business; Conflict Management; Management Succession; Governance; Leadership; Transformation; Leading Change; Organizational Structure; Management; Growth and Development; Retail Industry; Real Estate Industry; Lebanon; Middle East
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  • August 2016
  • Article

Value-Based Breast Cancer Care: A Multidisciplinary Approach for Defining Patient-Centered Outcomes

By: Fayanju M. Oluwadamilola, Tinisha L. Mayo, Tracy E. Spinks, Seohyun Lee, Carlos H. Barcenas, Benjamin D. Smith, Sharon H. Giordano, Rosa F. Hwang, Richard A. Ehlers, Jesse C. Selber, Ronald Walters, Debu Tripathy, Kelly K. Hunt, Thomas A. Buchholz, Thomas W. Feeley and Henry M. Kuerer
Purpose. Value in healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the process... View Details
Keywords: Health Disorders; Value; Health Care and Treatment; Performance Improvement; Health Industry
Related
  • 05 Nov 2017
  • Blog Post

What You Need to Know about SVMP

The HBS Summer Venture in Management Program, an immersive, weeklong experience for rising college seniors, was developed to increase diversity and opportunity in business education. During their time on campus, SVMPers gain business... View Details

    Robert C. Merton

    Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

    Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

    Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
    • September 2020
    • Case

    Wladimir Klitschko: F.A.C.E. Your Challenges

    By: Boris Groysberg, Michael Norris and Carin-Isabel Knoop
    In 2020, Olympic goal medal winning boxer and former heavyweight world champion Wladimir Klitschko had built himself a “second ring” to continue his career after retiring from professional boxing. He was a hotelier, boxing promoter, author, teacher, speaker, and had... View Details
    Keywords: Experience and Expertise; Business Education; Training; Entrepreneurship; Personal Development and Career; Sports; Sports Industry; Consulting Industry; Education Industry; Ukraine; Germany
    Related
    • 17 Feb 2009
    • Research & Ideas

    What’s Good about Quiet Rule-Breaking

    the quiet rule-breaking could mean developing code with management's approval for open-source external company projects. For mail carriers, the moral gray zone might mean finishing duties early yet staying "on the clock" until... View Details
    Keywords: by Martha Lagace
    • Program

    Private Equity and Venture Capital

    program that best fits their goals and experience. For more information, connect with a program advisor by emailing executive_education@hbs.edu or by calling +1.617.495.6555. Key Benefits Exploring the multifaceted issues that investors... View Details
    Keywords: Finance; Finance
    • Program

    Strategic Negotiations

    key issues, and develop the best process for each deal—all before the negotiations even start. This program is eligible for the Certificate of Management Excellence. Learn More Key Benefits The advanced skills you View Details