Publications

30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

or arrogance. Martina suggested that “pride in one’s organization stems from a collective reach for excellence, civility, and a humble perspective this is what is fostered by management teams who lead by example. Arrogance I believe comes... View Details

Keywords: by James Heskett

03 Oct 2018
What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

included in what is going on. There is a lot of advice for managers about how to promote inclusion in an organization. Laura Sherbin and Ripa Rashid remind us as leaders to practice inclusion on an everyday... View Details

Keywords: by James Heskett

May 2021
Article

Value-Based Healthcare in Urology: A Collaborative Review

By: Chanan Reitblat, Paul A. Bain, Michael E. Porter, David N. Bernstein, Thomas W. Feeley, Markus Graefen, Santosh Iyer, Matthew J. Resnick, C.J. Stimson, Quoc-Dien Trinh and Boris Gershman

Context:
In response to growing concerns over rising costs and major variation in quality, improving value for patients has been proposed as a fundamentally new strategy for how healthcare should be delivered, measured, and... View Details

Keywords: Value-based Healthcare; Integrated Practice Units; Outcome Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Value; Cost Management; Strategy; Outcome or Result; Measurement and Metrics

September 2011
Article

Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning

By: Gianpiero Petriglieri, Jack D. Wood and Jennifer L. Petriglieri

This paper examines the process through which management students develop personal foundations (such as self-awareness, self-management, and a grounding life narrative) for the ongoing development and practice of leadership. We conducted an inductive, qualitative study... View Details

Keywords: Leadership Development; Innovation and Invention; Personal Development and Career; Curriculum and Courses; Customization and Personalization; Learning; Management Practices and Processes; Business Education

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Technology & Operations Management Awards & Honors - Faculty & Research

David Simchi-Levi and He Wang for "Online Network Revenue Management Using Thompson Sampling" (2018). Kris Johnson Ferreira : Finalist in the 2021 Manufacturing & Service Operations Management Society (MSOM)... View Details

June 1993 (Revised February 1994)
Case

Three New Opportunities and the Seven Skills of Management

By: Regina E. Herzlinger

Keywords: Opportunities; Management; Management Practices and Processes; Management Skills; Health Industry

06 Jul 2009
What Do You Think?

Are You Ready to Manage in an Irrational World?

individual receives in relation to what he or she perceives and expects. Because this is highly subjective, the argument goes, generalizations (many of them currently taught in conventional courses) about how to manage are View Details

Keywords: by Jim Heskett

July 2021 (Revised October 2021)
Case

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A)

By: Nour Kteily, Deepak Malhotra and David Lane

As founders of the software company Basecamp, Jason Fried and David H. Hansson were used to being the subjects of social media attention. Both maintained active and dedicated Twitter followings for their unique perspectives on management and life. But on April 26,... View Details

Fall 2013
Article

The Role of Performance Measures in the Intertemporal Decisions of Business Unit Managers

Accounting performance measures are often argued to lead to short-sighted behavior by managers facing intertemporal decisions. We assess the association between different types of performance measures and the time horizon of business unit managers who have profit... View Details

Keywords: Management Practices and Processes; Performance Evaluation

13 Sep 2019
Blog Post

An Uncommon Summer: Project Management at an Education Non-Profit

stored, used, and collaborated on information in eight digital systems and their knowledge management practice was, in their words, “a nightmare.” The team’s leadership acknowledged these problems but didn’t... View Details

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Credential of Leadership, Impact, and Management in Business | HBS Online

Introduction to Credential of Leadership, Impact, and Management in Business (CLIMB) Our Most Comprehensive Offering 5 pre-set courses + 2 electives + a capstone project. Choose from the New Leader or Experienced Leader learning paths.... View Details

24 Jan 2023
Blog Post

Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

Madeleine Diagne is an International Business student at the University of Houston – Downtown, and a Summer Venture in Management (SVMP) 2022 alum. Graduating high school during the height of the pandemic was yet another obstacle... View Details

01 Dec 2003
What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

School of Business, estimates that the total cost to long-term mutual fund investors of just the latter of these practices is about $5 billion per year. John Bogle, founder of the Vanguard family of mutual funds, suggests that mutual fund... View Details

Keywords: by James Heskett

May 1997
Teaching Note

Module Overview: Coordinating and Managing Supply Chains: Matching Supply and Demand TN

By: Ananth Raman

Prepares students to configure operating and distribution systems to provide product (or service) supply to match customer demand. Begins by introducing students to the supply-demand mismatch problem, documenting its significance in many companies, and suggesting ways... View Details

Keywords: Demand and Consumers; Working Capital; Distribution; Cost of Capital; Management Practices and Processes; Supply Chain Management; Forecasting and Prediction; Supply and Industry

13 Nov 2006
Working Paper Summaries

A New Framework for Analyzing and Managing Macrofinancial Risks of An Economy

Keywords: by Dale F. Gray, Robert C. Merton & Zvi Bodie

May 2010 (Revised April 2012)
Teaching Note

Global Knowledge Management at Danone (TN) (A), (B) and (C)

By: Amy C. Edmondson and Natalie Kindred

Teaching Note for 608107. View Details

Keywords: Management Practices and Processes; Knowledge Management; Geographic Location; Time Management; Consumer Products Industry; France

January 2013
Case

Andrew Ryan at VC Brakes

By: Frank V. Cespedes and Sunru Yong

An aftermarket brake component manufacturer, VC Brakes, is bought out by a global automotive parts corporation after the 2008 financial crisis. Unlike its previous parent company, the new owner attempts to change VC Brakes' autocratic management style and... View Details

Keywords: Organizational Culture; Quality Management; Crisis Management; Human Resource Management; Organizational Change and Adaptation; Quality; Change Management; Leading Change; Restructuring; Management Practices and Processes; Problems and Challenges; Auto Industry

August 2019
Case

Humanistic Capitalism at Brunello Cucinelli

By: Francesca Gino and Gary Pisano

This case explores one company’s attempt to experiment with a different underlying model for a capitalist enterprise. Brunello Cucinelli, S.p.A. is a leading manufacturer of luxury fashion apparel. Despite being a publicly traded enterprise with annual revenues... View Details

Keywords: Corporate Culture; Human Resource Practices; Growth; Growth Strategy; Motivation; Values; Fashion; Capitalism; Organizational Culture; Values and Beliefs; Human Resources; Management; Business Model; Policy; Behavior; Growth and Development Strategy; Luxury; Italy