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Show Results For
- All HBS Web
(11,988)
- People (75)
- News (2,981)
- Research (3,806)
- Events (39)
- Multimedia (350)
- Faculty Publications (2,469)
- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- April 2011
- Article
What Can We Learn from 'Great Negotiations'?
What can one legitimately learn-analytically and/or prescriptively-from detailed historical case studies of "great negotiations," chosen more for their salience than their analytic characteristics or comparability? Taking a number of such cases compiled by Stanton... View Details
Keywords: Learning; International Relations; History; Agreements and Arrangements; Negotiation Process; Conflict and Resolution
Sebenius, James K. "What Can We Learn from 'Great Negotiations'?" Negotiation Journal 27, no. 2 (April 2011).
- Web
Online Learning Model | HBS Online
Engage in real-world learning with a global community of peers Play Course Platform Introduction Video Harvard Business School Online offers a unique and highly engaging way to View Details
- March 2008
- Article
What Have We Learned from Market Design?
By: Alvin E. Roth
This essay discusses some things we have learned about markets, in the process of designing marketplaces to fix market failures. To work well, marketplaces have to provide thickness, i.e. they need to attract a large enough proportion of the potential participants in... View Details
Keywords: Risk Management; Market Design; Market Participation; Market Transactions; Failure; Safety
Roth, Alvin E. "What Have We Learned from Market Design?" Economic Journal 118, no. 527 (March 2008): 285–310. (Hahn Lecture.)
- 21 Jan 2011
- Working Paper Summaries
Learning from Customers in Outsourcing: Individual and Organizational Effects
- 03 Aug 2016
- News
How Self-Managed Companies Help People Learn on the Job
- March 2002
- Article
Leading Organizational Learning in Health Care
By: J. S. Carroll and A. C. Edmondson
Carroll, J. S., and A. C. Edmondson. "Leading Organizational Learning in Health Care." Quality & Safety in Health Care 11, no. 1 (March 2002): 51–56.
- 19 Nov 2020
- News
How Panera’s CEO Learned to Go Against the Grain
Photo courtesy of Panera Bread Photo courtesy of Panera Bread As the CEO of Panera Bread Co, Niren Chaudhary (AMP 191, 2016) was intent on finding ways to make sure the company’s workers weren’t left behind during the pandemic. The... View Details
- 29 Nov 2022
- Podcast
101. Learning To Build: A Conversation with Bob Moesta
This is a true story of one man, his four children, four mentors, and five skills. It began when Bob Moesta’s now-grown children moved out of the family home. Bob and his wife decided to clean things out a bit and during that process, in their attic, Bob came across... View Details
- 25 Feb 2004
- Other Presentation
Competitiveness in Rural U.S. Regions: Learning and Research Agenda
By: Michael E. Porter, Christian H.M. Ketels, Kaia K. Miller and Richard Bryden
Competitiveness in Rural U.S. Regions: Learning and Research Agenda View Details
Porter, Michael E., Christian H.M. Ketels, Kaia K. Miller, and Richard Bryden. "Competitiveness in Rural U.S. Regions: Learning and Research Agenda." U.S. Economic Development Administration, February 25, 2004.
- 14 Feb 2022
- News
Harvard Wants MBAs to Learn How to Be Happy at Work
- April 2011
- Case
Kay Sunderland: Making the Grade at Attain Learning
By: Linda A. Hill and Heather Beckham
Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content... View Details
Keywords: Communication; Interpersonal Relations; Personal Strategy ＆ Style; Creativity; Conflict; Interdepartmental Relations; Talent Management; Management Style; Interpersonal Communication; Talent and Talent Management; Relationships; Conflict and Resolution; Communication Strategy; Power and Influence; Service Industry
Hill, Linda A., and Heather Beckham. "Kay Sunderland: Making the Grade at Attain Learning." Harvard Business School Brief Case 114-289, April 2011.
- Jan 09 2019
- Testimonial
Learning Through the Lens of Diversity
- 22 Aug 2011
- News
Now Learn - Entrepreneurship at Harvard
- 22 Jul 2015
- News
Learning from Starbucks on job creation
- 2008
- Chapter
When Learning and Performance Are at Odds: Confronting the Tension
By: Sara Jean Singer and A. C. Edmondson
This chapter explores complexities of the relationship between learning and performance. We start with the general proposition that learning promotes performance and then describe several challenges for researchers and managers who wish to study or promote learning in... View Details
- January 7, 2012
- Article
What Minnesota Can Learn from Germany
By: Bill George
George, Bill. "What Minnesota Can Learn from Germany." Star Tribune (Minneapolis) (January 7, 2012).