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- All HBS Web (781)
- Faculty Publications (173)
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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
seek economic ways of making both employees and targeted customers know that you value their loyalty—this doesn't require a lot of money; and fourth, work even harder at creating "owners" by... View Details
Keywords: by Sean Silverthorne
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
You Make It Published: September 20, 2010 Nervous about an upcoming presentation or job interview? Holding one's body in "high-power" poses for short time periods can summon an extra surge of power View Details
Keywords: by Sean Silverthorne
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
employees and the organization. A 2016 study by Princeton’s Alex Mas and Harvard University’s Amanda Pallais offers some interesting insights. They found that the average applicant to a View Details
Keywords: by Danielle Kost
- 30 May 2019
- What Do You Think?
Is There a Distinctive West Coast Style of Management?
growth. It’s achieved by, among other things, concentrating on nonfinancial as well as financial outcomes, outsourcing and “renting” everything from assets to talent, using information View Details
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees... View Details
Keywords: Sean Silverthorne
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
competition. At least in the historical US context, there’s no evidence to prove that argument. Our study with Long, Medici, and Qian finds that employment and the quality of the View Details
Keywords: by Marco Tabellini
- 18 Feb 2014
- First Look
First Look: February 18
they cut their losses and leave Japan, or could they learn from mistakes and turn things around? Purchase this case:... View Details
Keywords: Sean Silverthorne
- 24 May 2011
- First Look
First Look: May 24
in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental... View Details
Keywords: Sean Silverthorne
- 09 Apr 2012
- Research & Ideas
Who Sways the USDA on GMO Approvals?
the White House that will determine its budget and the career trajectory of its top officials. Of course, there is an overlap between the appearance of doing a good job and... View Details
- 01 Apr 2014
- First Look
First Look: April 1
parts supply & logistics, FAPA, worked with his colleagues in the U.S., UK, China, and India to conduct analysis and develop three options: outsourcing e-coating to a third... View Details
Keywords: Sean Silverthorne
- 24 Jun 2002
- Research & Ideas
Building ’Brandtopias’—How Top Brands Tap into Society
consider the life of a guy who was twenty years old and living in Green Bay, Wisconsin. Such a young man was facing a very different reality. Factory jobs had mostly disappeared View Details
Keywords: by Martha Lagace
- 16 Nov 2009
- Research & Ideas
The Times Captures History of American Business
satisfying, credible, and accessible? People's attention spans are shrinking; we're all cutting and pasting everything in our lives. Very few people will read the book cover to... View Details
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
Today's headlines confirm that difficulty, as GM and Ford close plants, cut jobs and production, and try to... View Details
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
focused on selling software to engineers and designers and might not be as committed to selling hardware, which cost less and offered a lower commission. Selling on Amazon was... View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
booming business. Their credibility translated into tangible benefits for the new entity: the ability to recruit personnel and to entice suppliers (vital for companies like Handspring, which outsources its... View Details
Keywords: by John S. Rosenberg
- 10 Oct 2005
- Research & Ideas
Homers: Secrets on the Factory Floor
consequences of homer making seem cut and dried. But not so fast, says Harvard Business School assistant professor Michel Anteby. In interviews with retirees of the French Pierreville aeronautics plant,... View Details
- 08 Jun 2021
- Research & Ideas
Tell Me What to Do: When Bad News Is a Big Relief
work-related perceptions, too, the researchers say. For instance, a candidate who applies for two jobs might privately wish to get rejected by one rather than have to choose between two options, notes Barasz, a former assistant professor... View Details
Keywords: by Michael Blanding
- 18 Dec 2012
- First Look
First Look: December 18
puts the increasingly complex job of Chief Executive in a very real context. It serves as a practical guide by allowing you to walk alongside Jim as he takes on his new role and all its attendant challenges.... View Details
Keywords: Carmen Nobel
- 26 Feb 2008
- First Look
First Look: February 26, 2008
co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give casewriting... View Details
Keywords: Martha Lagace
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; View Details