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  • January 2008 (Revised May 2008)
  • Case

Comcast New England: A Journey of Organizational Transformation

By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England
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  • 01 Sep 2008
  • News

The Levitt Brand

Robert Sullivan (MBA ’61). “Levitt made me a convert. He taught that marketing is the guts of any business, that it’s critical to understanding the connection between sales, manufacturing, finance, human resources, and interpersonal... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures By: Brooks, Alison Wood, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang, and Brian Hall Abstract—People often feel malicious envy, a destructive View Details
Keywords: Dina Gerdeman
  • 16 Nov 2021
  • News

Getting Back Together for Global Networking Night; Healthcare Conference Draws New Interest

Plan, Drake is leading a comprehensive strategy for inclusive excellence throughout the HBS community of faculty, staff, students, alumni, and other constituents. Organized by HBSAAA copresidents Sara Clarke (MBA 1997) and Lewis Long (MBA... View Details
Keywords: Margie Kelley
  • 28 Aug 2019
  • Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

She advises banks that “Students want more networking events as opposed to formal presentations. They like the interpersonal connections they can form in the 1:1 or small group interactions.” Specifically when recruiters can connect... View Details
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

inattentional blindness. We discuss the practical implications of our findings in the contexts of interpersonal communication and public debates. Download the paper:... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2011
  • News

Alumni Books

Female Vision: Women’s Real Power at Work by Sally Helgesen and Julie Johnson (MBA ’82) (Berrett-Koehler Publishers) Helgesen and Johnson demonstrate that what women perceive in organizations (like interpersonal factors) often goes... View Details
Keywords: Finance; Monetary Authorities-Central Bank; Finance; National Security and International Affairs; Government
  • 01 Nov 1999
  • Research & Ideas

Companies, Cultures and the Transformation to the Transnational

have reinforced strong Japanese cultural norms that emphasized group behavior and valued interpersonal harmony. Such values carried over into the country's commercial organizations and helped shape distinctive management styles and... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • Web

Leadership Execution and Action Planning (LEAP) - Course Catalog

objectives: To enable students to get things done successfully. To understand the risks, trade-offs, and constraints leaders face when tasked with achieving results under conditions where they have limited skills, time, and resources available. To develop the... View Details
  • 25 Feb 2020
  • News

Teachable Moments

1997. “Sometimes our students arrive at HBS thinking they are the sum total of their résumés,” says DeLong. “In courses like Authentic Leader Development or the Interpersonal Skills Development Lab, we try to move them away from this... View Details
  • 12 Oct 1999
  • Research & Ideas

Value Judgments: Business Ethics Across Borders

plants. After much debate around the choice of technology," she continues, "the company reexamined its concerns about the environment and realized they originated in a broader commitment to social responsibility. Managers then began working with the local... View Details
Keywords: by Judith A. Ross
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

a destructive interpersonal emotion, when they compare themselves to successful peers. Across two online experiments and an experimental field study, we identify an interpersonal strategy that can mitigate... View Details
Keywords: Sean Silverthorne
  • Web

Design: At, Into, & Beyond - Race, Gender & Equity

design, and diversity work. In our design track, we highlight the importance of radical curiosity, humility, and an approach to engaging with underrepresented community members as partners and co-designers, among other fascinating topics.... View Details
  • Web

Online Dynamic Teaming Course | HBS Online

dynamic teaming is and its importance Build skills to create psychological safety and foster inclusion Recognize and address unconscious, implicit, and affinity bias Improve team decision-making and communication through tested tools... View Details
  • 27 Apr 2021
  • Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

variable analysis and use the differences in the likelihood of retirement driven by Social Security retirement incentives in the United States to find a sizable increase in purpose in life as an outcome of retirement.” Emotional Acknowledgment: How Verbalizing Others’... View Details
  • 15 Nov 2006
  • Research & Ideas

Lessons Not Learned About Innovation

innovation teams under too much bureaucracy, treating the innovators as more valued corporate citizens than those who work in the current business, and hiring leaders who don't have the relationship and communications skills necessary to... View Details
Keywords: by Sean Silverthorne
  • 01 Jan 2003
  • News

Daniel L. Vasella, M.D.

rational thinking. It enhanced my confidence, so that even as a physician, I would be able to compete in business and make lifelong learning a passionate experience." COMMUNITY OUTREACH Governor, The Peres Center for Peace Member,... View Details
  • 18 Jun 2013
  • First Look

First Look: June 18

influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
Keywords: Anna Secino
  • 04 Oct 2011
  • First Look

First Look: October 4

this time. Read the paper: http://hbr.org/2011/10/the-cure-for-horrible-bosses/ar/1 Golfing Alone? Corporations, Elites and Nonprofit Growth in 100 American Communities Authors:Christopher Marquis, Gerald F. Davis, and Mary Ann Glynn... View Details
Keywords: Sean Silverthorne
  • Web

Departments | Employment

virtually; ensure the School's information assets are organized and findable by the HBS community and external audiences; archive and preserve the School's intellectual capital and history, making it available to future generations of... View Details