Indian - Publications - Faculty & Research

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

fine with the new policy (most Indian workers are already bilingual, training at university in English), while many Germans found reading and speaking English awkward, making it difficult to express and defend their ideas. According to... View Details

Keywords: by Kim Girard

19 Sep 2023
Research & Ideas

What Chandrayaan-3 Says About India's Entrepreneurial Approach to Space

has been working on entrepreneurial solutions to the problems of economic development for decades. Harvard Gazette: Why is the Chandrayaan-3 landing important? Tarun Khanna: It’s a part of the moon that has never been landed upon, and the View Details

Keywords: by Clea Simon, Harvard Gazette; Aerospace

2020
Working Paper

Should Firms Move Talent from the Geographic Periphery to Hubs? A Strategic Human Capital Perspective

By: Prithwiraj Choudhury, Victoria Sevcenko and Tarun Khanna

A longstanding literature holds that firms should hire and move talent from the geographic periphery to hubs as a means to create value from human capital. They do so, however, at the risk of losing the worker to rivals located in the same geographic hub,... View Details

Keywords: Geographic Location; Selection and Staffing; Employment; Residency; Technology Industry; India

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Research Summary

THEME #1: BUILDING CAPABILITIES THROUGH TEAM FAMILIARITY

Are organizational capabilities simply the aggregation of individual skills and experience, or do they also depend on particular connections between individuals developed through prior work experience? Since a capability consists of the accumulated... View Details

12 Apr 2022
Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

Evidence from a Randomized Field Experiment. McFowland coauthored the paper with Jui Ramaprasad of the University of Maryland, Ravi Bapna of the University of Minnesota, Probal Mojumdar of Indian Institute of Management Udaipur, and... View Details

Keywords: by Kara Baskin

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

forthcoming Journal of International Business Studies Organizational Innovation in the Multinational Enterprise: Internalization Theory and Business History By: da Silva Lopes, Teresa, Mark Casson, and G. Jones Abstract—This article engages in a methodological... View Details

Keywords: Dina Gerdeman

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

investment of a founder’s time" Koning’s working paper, released in May, is titled Learning to Manage: A Field Experiment in the Indian Startup Ecosystem. The coauthors were Aaron Chatterji and Sharique Hasan, both of Duke... View Details

Keywords: by Dina Gerdeman

18 May 2016
Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

word “taguan.” The researchers banked on the notion that most people have never heard of a taguan, which, FYI, is a type of East Indian flying squirrel. If participants claimed to have solved the taguan jumble correctly, the researchers... View Details

Keywords: by Carmen Nobel

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

chairperson of Narayana Health; and Rahul Bajaj, the late chairperson of the Bajaj Group. Leadership to Last finds five common characteristics among Indian and other South Asian companies that built lasting enterprises and a legacy of... View Details

Keywords: by Sean Silverthorne

13 Aug 2012
Research & Ideas

When Good Incentives Lead to Bad Decisions

have a large impact." The researchers then recruited 209 experienced loan officers from several leading private—and public-sector Indian commercial banks to participate in up to 15 loan assessment sessions. Participants were asked to... View Details

Keywords: by Carmen Nobel; Banking

16 Dec 2019
Research & Ideas

Taking on the Taboos That Keep Women Out of India's Workforce

powerful. Despite numerous advances in the Indian economy, reduced birth rates, higher levels of female education, and other promising signals (this year saw the highest-ever number of women elected to View Details

Keywords: by Julia Hanna

25 Jan 2017
HBS Case

How Should Advertisers Respond to Consumer Demand for Whiter Skin?

Stay beautiful”—went viral on social media in 2013. (See illustration below) Campaign ad featuring Indian actress Nandita Das protesting skin-lightening creams. Source: Women of Worth, courtesy Rohit Deshpandé Fair skin part of India’s... View Details

Keywords: by Dina Gerdeman; Beauty & Cosmetics

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

could benefit in the long run from empowering their employees to meet customers’ emotional needs more often. For example, an equipment company gave its frontline employees a “memorable experience budget” to solve customer problems without needing higher approval. An... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

your vision but also at the same time listening to what employees have to say," Groysberg says. Talk, Inc. highlights the case of the Indian company Hindustan Petroleum Corporation Ltd., which at the turn of the twenty-first century... View Details

Keywords: by Carmen Nobel

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

aptitude for following standard procedures during customer calls. Individuality was not just discounted; in some ways it was expressly discouraged. "As a service role, the job can be stressful, not only because employees must help frustrated customers with their... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

21 Nov 2011
Working Paper Summaries

Caste and Entrepreneurship in India

Keywords: by Lakshmi Iyer, Tarun Khanna & Ashutosh Varshney

April 2023
Article

Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession

By: Lucy Chen and J. Michael McWilliams

OBJECTIVE To compare care for patients of primary care physicians (PCPs) who were former chiefs with care for patients of nonchief PCPs.

DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details

Keywords: Performance Evaluation; Forecasting and Prediction; Knowledge Use and Leverage; Competency and Skills; Surveys; Health Industry

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Social Innovation

My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details

15 Dec 2003
Research & Ideas

The New Global Business Manager

a recent BusinessWeek cover story tracked the impact that Indian managers have had on American management. Q: You have said there is no such thing as a universal global manager. Rather, you say, there are three types of specialists who... View Details

Keywords: by Cynthia Churchwell

10 Sep 2012
HBS Case

HBS Cases: Branding Yoga

two breathing exercises in a room heated to 105°F. Hundreds of cease-and-desist letters were slapped on competing studio owners. The Indian government, meanwhile, took umbrage with Bikram's legal claims, arguing that yoga was part of the... View Details

Keywords: by Kim Girard; Entertainment & Recreation

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