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  • 12 Jul 2016
  • First Look

July 12, 2016

questions, the paper applies the framework to explore some unexplained features of Penrosian diversification strategies. The paper concludes by suggesting a research agenda for dynamic capabilities. Download working paper:... View Details
Keywords: Sean Silverthorne
  • September 1996 (Revised May 1997)
  • Case

Mobil USM&R (C): Lubricants Business Unit

By: Robert S. Kaplan
The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC) for his unit. The purpose was to provide focus for all employees of the unit, enabling it to operate on an... View Details
Keywords: Balanced Scorecard; Employees; Customization and Personalization; Performance Evaluation; Measurement and Metrics; Management Teams; Projects; Energy Industry; Mining Industry; United States
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  • 09 May 2017
  • First Look

New Research and Ideas, May 9

sudden rise of new entrants, especially Germany. The study shows that natural resource endowment is a poor explanatory variable for this geographical skewing. Public policy was a more important factor, although its impact was nuanced. The... View Details
Keywords: Sean Silverthorne
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

restaurants than Brad. In other words, there is a disparity in information that people are given, and you can imagine how this would be impactful across a variety of different contexts.” They also saw that other fundamental aspects of... View Details
Keywords: by Pamela Reynolds
  • Web

Leadership - Faculty & Research

people (zones of attention), between feedback and evaluation (zones of judgment), between decision rights and improvement rights (zones of slack), and for set periods of experimentation (zones of time). By balancing transparency and... View Details
  • 2013
  • Working Paper

International Health Economics

By: Mark Egan and Tomas J. Philipson
Perhaps because health care is a local service sector, health economists have paid little attention to international linkages between domestic health care economies. However, the growth in domestic health care sectors is often attributed to medical innovations whose... View Details
Keywords: Health Care and Treatment; Innovation and Invention; Global Range; Economics
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  • Web

Business Fundamentals Course - CORe | HBS Online

business decisions Implement analytical techniques in Excel Develop effective pricing strategies Identify sources of competitive advantage through differentiation Evaluate the financial health of a business using financial statements... View Details
  • 05 Jul 2006
  • What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

definition of executive intelligence Executive intelligence is less about number-crunching power or one's grasp of advanced concepts, and more about evaluating situations and taking appropriate action." Quinton van Eeden added,... View Details
Keywords: by James Heskett
  • 02 Aug 2022
  • Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
Keywords: by Lane Lambert
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

we’re planning to run a randomized evaluation to understand the impact of these kinds of loans on livelihoods. But this is not a research-first project; it is a practice-first project. One of our principal... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • February 2008
  • Case

EFI, Inc. (A)

By: David B. Godes and Lauren Barley
EFI has a unique sales compensation challenge. They cannot allocate sales credit for their core product to individual salespeople. So, they've historically paid the sales force as a team. This has worked out fine, since they've been a near-monopoly seller of a single... View Details
Keywords: Change Management; Compensation and Benefits; Performance Evaluation; Groups and Teams; Salesforce Management; Motivation and Incentives
Related
  • Web

About the Center - Christensen Center for Teaching & Learning

qualitative course evaluation analysis on both the faculty and course level as well as for midterm feedback; advice and counsel in the areas of pre-term planning, within-term troubleshooting, post-term reflection, classroom presence... View Details
  • 01 Jun 2000
  • News

Going Public: Margaret M. Crotty

year after graduating from Princeton with a degree in history. As a consultant, she evaluated community development programs throughout Indonesia and helped rural women build microenterprises. The resourcefulness of the women impressed... View Details
Keywords: Susan Young
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

the findings suggest that music buyers evaluate bundles in other ways. Consumers respond more favorably to a bundle if its items are more consistent in their appeal. That is, bundles that are highly uneven in how popularity is distributed... View Details
Keywords: by Sean Silverthorne; Music
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

performing department receives a bonus, while the worst performing department receives a pay cut. Determining whether departments were awarded the bonus or pay cut depends on objective rankings in the point system, but also on the subjective View Details
Keywords: by Michael Blanding; Manufacturing
  • Web

Academics - Health Care

life sciences, students need not have a scientific background, merely a passion for making an impact through participation in these ventures. Students will explore opportunities along various aspects of the R&D and commercialization... View Details
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

have little strategic impact.10 Think, in many selling situations, about the design of PowerPoint presentations: some folks are much better than others in doing this, but how much impact do the slides have versus other sales tasks? Other... View Details
Keywords: by Carmen Nobel
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

designing service interactions so that citizens can see the often-hidden work that government performs. Across three studies, we find that revealing the “submerged state” through operational transparency impacts citizens’ attitudes and... View Details
Keywords: Dina Gerdeman
  • 22 Nov 2016
  • First Look

November 22, 2016

the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory Service... View Details
Keywords: Sean Silverthorne
  • 29 Jul 2008
  • First Look

First Look: July 29, 2008

http://www.hbs.edu/research/pdf/09-006.pdf The Agglomeration of U.S. Ethnic Inventors Author:William R. Kerr Abstract The ethnic composition of U.S. inventors is undergoing a significant transformation-with deep impacts for the overall... View Details
Keywords: Martha Lagace