Hotels - Publications - Faculty & Research

01 Mar 2018
News

Alumni Connections: Photos of Recent Alumni Events

Maple Leaf Chapter co-hosted HBS professor Leonard Schlesinger (pictured) at Toronto’s Four Seasons Hotel in January. Professor Schlesinger led all 110 attendees in a case discussion and lecture on delivering breakthrough service in the... View Details

01 Dec 2015
News

Ink

column was a way to explore the link between a business leader’s workspace and the culture of his or her organization. Along the way, Raje—former chief executive of BP Ergo, her family’s office furniture business—featured the hotel... View Details

01 Jun 2020
News

Unleashed

education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the... View Details

Keywords: Jen McFarland Flint

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

pays to be nuanced here. A large portion of the challenges facing businesses are industrywide (and worldwide). For instance, hotels have government-imposed limitations on the services they can offer. These restrictions bind equivalently... View Details

Keywords: by Danielle Kost

01 Jun 2020
News

All Hands on Deck

Program and provided one-on-one virtual coaching. THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return to June... View Details

Keywords: Jen Mele

31 Oct 2019
News

Business Success Means Community Success in Wisconsin; GNN Roundup

thousands of participants to pubs, restaurants, and hotels around the world. While many events had no agenda other than socializing, others featured special guests or roundtable topics. In São Paolo, 25 alumni and guests gathered for a... View Details

Keywords: Margie Kelley

14 Feb 2007
Op-Ed

Tata-Corus: India’s New Steel Giant

this lies within Tata Steel itself, as in its acquisition in Singapore. And the rest lies in the broader ambit of the Tata group through its acquisitions of Daewoo's truck assets in South Korea, Tetley Tea in the U.K. and ritzy hotel... View Details

Keywords: by Tarun Khanna

28 Jul 2014
Blog Post

Mid-summer Update

hinge on the feedback from customers. We needed high quality results and enough of them to make the data statistically significant. Back at the hotel that night, I was finally able to take a first look at the results. Some strong trends... View Details

Keywords: Manufacturing

15 Oct 2013
First Look

First Look: October 15

Business School Case 213-050 Hotel Ivory Cheick Sanankoua is an MBA student who believes that he has found the perfect investment property, a small, independently owned hotel on the Ivory Coast. However, he... View Details

Keywords: Sean Silverthorne

10 Jun 2013
Research & Ideas

How Numbers Talk to People

particular CSI story involved lost revenue on hotel payment transactions. Analysis of data suggested that after a customer had selected a hotel, filled in the travel and billing information, then clicked the "Buy Now" button, a... View Details

17 Dec 2001
Research & Ideas

Becoming the Next Real Estate Mogul

supply. "It's a very cyclical business," he said. "But even a down cycle can provide opportunity for people with their eyes wide open." Constantini said he favors the hotel and assisted-living businesses. "I would... View Details

Keywords: by Julia Hanna; Construction; Real Estate

01 Mar 2012
News

Putting Ghosts to Rest

machetes and constant fear, where friends and neighbors somehow switched off their humanity for four months. The hotel where I stayed—the Serena, Kigali’s main business hotel—was called the Hotel des... View Details

Keywords: Chris Maloney; Animal Production and Aquaculture; Agriculture; Social Assistance; Health, Social Assistance

Portrait Project

Eleanor Joseph

My body knew, though my mind did not. Despite the drive, unexplained fatigue triumphed, and I couldn't rouse myself for our section's event. I slept fitfully in a New Hampshire hotel room while CNN murmured news of terrorism in Kenya. The... View Details

18 Apr 2005
Research & Ideas

Selling Luxury to Everyone

now," she said. "The consumer really wants highly designed garments at an affordable price." Tyler Morse, president of Bliss, an upscale spa and beauty company purchased by Starwood Resorts and Hotels in 2004, said that... View Details

Keywords: by Julie Jette; Consumer Products

01 Jun 2016
News

Prima Datarina

with a long history in the airline and hotel industries now gaining traction in the arts world. By analyzing existing data, Hodges and her team have the flexibility to adjust ticket prices on a weekly, or even daily, basis to smooth the... View Details

Keywords: Julia Hanna

Profile

Shawn Tuli

hands-on role with Hersha Hospitality Management. “I loved that it had humble beginnings,” he says. Starting with one motel in central Pennsylvania, Hersha evolved into a public company with numerous hotels in gateway cities across the... View Details

Portrait Project

Mardie Oakes

In the sixth grade I wrote, "If I had a million dollars I would buy a new wardrobe. I would get some Kalvin Klines and new sandles. I would wear all these things in Hawaii. I would stay at the most expensive hotel there is. I would... View Details

04 Sep 2019
News

Ask the Expert: Bounce Back

newsletter advertising can be extended to many industries: hotels or airlines can embed ads for attractions near featured destinations or travel accessories, entertainment venues can embed ads for local restaurants and bars, retailers... View Details