Hospitality - Publications - Faculty & Research

01 Jun 2016
News

Taking Care of Business

favorites” online and at the April finals on campus. Here, we check in with three previous NVC winners to find out what’s new. Krishna Mahesh (MBA 2005) became aware of the low quality (and low supply) of hospital beds in India when his... View Details

Keywords: Julia Hanna

01 Dec 2004
News

The Future of Stem Cells

other Harvard schools and seven Harvard-affiliated teaching hospitals in contributing to the work of the new Harvard Stem Cell Institute (HSCI). Launched in April, the HSCI has a goal of moving from the laboratory to the clinic the... View Details

Keywords: Garry Emmons

01 Mar 2007
News

Daniel Vasella

which account for between 15 and 18 percent of the overall health-care costs. The big item is hospital costs. Even if you take away all profits from the pharmaceutical industry, you could lower overall health-care costs by maybe 3 percent... View Details

Keywords: Roger Thompson; multinational pharmaceutical company; prescription drugs; vaccines; Medicare; generics business; Health, Social Assistance

01 Dec 2011
News

At Your Service

Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details

Keywords: Deborah Blagg; customer service; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals

01 Apr 2020
News

What My Time in Vietnam Taught Me About Dealing with Shortages

essay with the Washington Post, which published it on March 27. The concern about shortages of masks, ventilators, hospital gowns, and testing kits got me to thinking about the Vietnam War, when I was the senior civilian official... View Details

03 Oct 2019
News

Clubs Convene to Focus on Health Care

Canada’s public healthcare system. Kessel cofounded the Center for Partnership Medicine at Northwestern Memorial Hospital in Chicago, while Dr. Sivjee, a respirologist, is a fellow with the Royal College of Physicians and Surgeons of... View Details

Keywords: Margie Kelley; Health, Social Assistance

01 Oct 1996
News

An Atypical Case — Robin G. Berglund (MBA 1971)

At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details

Keywords: Thomas Frick

01 Dec 2016
News

Is Cash the Best Form of Charity?

doing with a dollar more effective than what the poor can do for themselves?” Cash isn’t the only answer, he acknowledges. Direct cash transfers won’t build hospitals or pave roads, but they can spur entrepreneurship. One recipient in... View Details

Keywords: April White

18 Aug 2014
News

Closing the Education Gap

Aragon in 2001. With the launch of the Griffin Foundation in 2009, she returned capital from outside investors to focus on her young family and her civic endeavors, which also include supporting the Ann & Robert H. Lurie Children’s View Details

Keywords: Jill Radsken

01 Oct 2001
News

HBS Press Books in Brief

what loyalty means or how to build it. Reichheld, author of the 1996 bestseller The Loyalty Effect, outlines six principles of loyalty that can make the Internet a hospitable and highly profitable place for businesses to succeed. 20/20... View Details

Keywords: Publishing Industries (except Internet); Information; Management; Finance

01 Dec 2010
News

This Is What I Do

Katie Hood: Fast Forward Hood Hood and Fox In the hit movie Back to the Future, actor Michael J. Fox plays Marty McFly, a teenager in a hurry. Accidentally sent backward through time, Marty encounters a slew of nasty complications. (One of his main concerns is eluding... View Details

Keywords: Garry Emmons; time travel; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality

01 Dec 2022
News

Road to Recovery

and a prominent addiction psychiatrist and former director of the Massachusetts General Hospital Addiction Research Program—explained the challenges to his son, whose background was in the video-game industry. In study after study,... View Details

Keywords: April White; Ambulatory Health Care Services; Health, Social Assistance

13 Nov 2020
News

Expanding Summer Fellowships to Support Students

market. “Many summer internships were canceled,” explains Kristen Fitzpatrick (MBA 2003), managing director of HBS’s Career & Professional Development (CPD). “Graduating students who already had job offers saw their start dates delayed, and those interested in hard-hit... View Details

01 Dec 2011
News

Reimagining the MBA

solicit input on the ground, refine, and finally present their completed proposal to their partner organization. Moon draws on a medical school analogy to describe the immersion experience. “For decades medical schools have understood the benefits of sending their... View Details

Keywords: Roger Thompson; FIELD program; Colleges, Universities, and Professional Schools; Educational Services

25 Apr 2016
News

Trail Blazer

grant-making agencies.” McMinn also supports St. Helena Hospital Foundation and Napa Learns, an education nonprofit that gets technology into the hands of students; but the Vine Trail Coalition has the kind of startup energy that inspires... View Details

Keywords: Jill Radsken; Food and Beverage Stores; Retail Trade; Scenic and Sightseeing Transportation; Transportation

01 Dec 2000
News

Latin America's Decade

In One Hundred Years of Solitude, his epic allegory of Latin American history and sensibility, novelist Gabriel García Márquez describes how a revolutionary technology from the outside world is brought to the sleepy, archetypal hamlet of Macondo. "Every year, during... View Details

Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality

25 Feb 2020
News

Alumni and Faculty Books for March 2020

dramatically since then, old ways of thinking die hard. In this blend of memoir and manifesto, Dr. White draws on his experience as a resident at Stanford Medical School, a combat surgeon in Vietnam, and head orthopedic surgeon at one of Harvard’s top teaching View Details

01 Mar 2023
News

Enabling Students to Pursue Their Passions

about the additional financial aid he would receive astounded Bagala. “Without this level of investment, I wouldn’t be able to consider something like going to work in New Orleans after HBS,” he says. “Now I can. I eventually want to do something in the View Details