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  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
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  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

considered itself to be among the best hospitals in the country, even though it had scant evidence to benchmark its performance against others. But data co-collected by the Cystic Fibrosis Foundation instead showed that the outcome for... View Details
Keywords: by Julia Hanna; Health
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

technology, health and consumer care, and renewable energy. His scope of work to date encompasses the United States, the European Union, Brazil, India, Malaysia, South Korea, Philippines, Canada, and multiple African countries. In our... View Details
Keywords: by Martha Lagace
  • 10 May 2016
  • First Look

May 10, 2016

Promises and Limitations of Improved Measures of Urban Life By: Glaeser, Edward L., Scott Duke Kominers, Michael Luca, and Nikhil Naik Abstract—New, "big" data sources allow measurement of city characteristics and outcome... View Details
Keywords: Carmen Nobel
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

adept than women at knowing when to ask. Thus, our results caution against a greater push for women to negotiate. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55522 January 1, 2019 JAMA, the Journal of the American Medical Association View Details
Keywords: Dina Gerdeman
  • 27 May 2014
  • First Look

First Look: May 27

of technology. It reviews some opportunities for innovation that will solve the pain points and bottlenecks facing the system and outlines high-priority policy areas. It becomes clear that individual airlines have often been managed back to View Details
Keywords: Sean Silverthorne
  • 2022
  • Working Paper

THEMIS: A Framework for Cost-Benefit Analysis of COVID-19 Non-Pharmaceutical Interventions

By: Dimitris Bertsimas, Michael Lingzhi Li and Saksham Soni
Since December 2019, the world has been ravaged by the COVID-19 pandemic, with over 150 million confirmed cases and 3 million confirmed deaths worldwide. To combat the spread of COVID-19, governments have issued unprecedented non-pharmaceutical interventions (NPIs),... View Details
Keywords: COVID-19; Health Pandemics; Policy; Framework; Cost vs Benefits; Outcome or Result; United States; Germany; Brazil; Singapore; Spain
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  • June 2008
  • Case

Gordon Williams: Clinical Research at Brigham and Women's Hospital

By: H. Kent Bowen and Courtney Purrington
Clinical research is a critical element of biomedical research and development. This case describes the challenges of clinical research, and its role in bringing breakthroughs to patients. Dr. Williams leads through his own research and special programs to train... View Details
Keywords: Training; Health Care and Treatment; Success; Programs; Research and Development; Health Industry; Health Industry
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  • 14 Nov 2019
  • Book

Lifting the Lid on Turkey's Hidden Business History

in health and education, including founding Koç University in 1992, now one of the most prestigious universities in the country. Silverthorne: In what ways is Turkish business history distinctive and in what ways does it share... View Details
Keywords: by Sean Silverthorne
  • 29 Mar 2016
  • First Look

March 29, 2016

healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to... View Details
Keywords: Sean Silverthorne
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

(2.9 to 5.9pp), than those who barely ranked second. The effects are even larger for ranking second instead of third (23.5, 9.9, and 6.9 to 12.2pp), and ranking third instead of fourth also increases candidates’ second round outcomes... View Details
Keywords: Dina Gerdeman
  • 28 Aug 2017
  • Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details
Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

for its commitment to improving health care outcomes and lowering costs by reducing treatment variation, made the surprising decision to invest significant resources in an innovative precision medicine unit,... View Details
Keywords: Carmen Nobel
  • March 1999 (Revised July 1999)
  • Case

Dana-Farber Cancer Institute, The

By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
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  • Winter 2022
  • Article

Vaccines and the COVID-19 Pandemic: Lessons from Failure and Success

By: Scott Duke Kominers and Alex Tabarrok
The losses from the global COVID-19 pandemic have been staggering—trillions in economic costs, on top of significant losses of life, health, and well-being. The world made significant and successful investments in vaccines to mitigate the pandemic, yet there were... View Details
Keywords: COVID-19; Vaccination; Market Design; Health Pandemics; Loss; Outcome or Result; Opportunities; Crisis Management
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  • 29 Oct 2013
  • First Look

First Look: October 29

"minimum necessary contingency framework" (Otley, 1980) that is sufficiently nuanced, while still empirically observable, that empirical researchers may, in due course, hypothesize about "fit" between contingent variables, such as risk types and the... View Details
Keywords: Sean Silverthorne
  • 23 Aug 2016
  • First Look

August 23, 2016

over time. Two lab studies replicate our main findings and show that behavioral biases due to differences in perceptions of expertise drive the effect. Our research contributes not only to operations research, but also to the practice of View Details
Keywords: Sean Silverthorne
  • 22 May 2012
  • First Look

First Look: May 22

an excitement and willingness to explore new insights and new angles on how to explain and cultivate social change within or across organizations. This edited volume will be of interest to an international community that seek to understand how organizations and people... View Details
Keywords: Sean Silverthorne
  • Article

What Will Be Needed for the New GI Fellowship Match to Succeed?

By: Muriel Niederle, Deborah D. Proctor and Alvin E. Roth
Keywords: Health; Education; Success
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  • 03 Nov 2015
  • First Look

November 3, 2015

November 2015 Quarterly Journal of Economics Behavioral Hazard in Health Insurance By: Baicker, Katherine, Sendhil Mullainathan, and Joshua Schwartzstein Abstract—A fundamental implication of standard moral hazard models is overuse of... View Details
Keywords: Sean Silverthorne

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