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Show Results For
- All HBS Web
(1,028)
- People (2)
- News (289)
- Research (629)
- Events (2)
- Multimedia (32)
- Faculty Publications (535)
- 07 Mar 2017
- News
From Harvard to INSEAD: Change Management in a Disruptive World
dean of INSEAD: “It actually started five or six years after my return to France, in 1956/1957. Professor Georges Doriot, a French-born American WWI-veteran and one of the star professors at Harvard back then, and who wanted to create in View Details
Keywords: Educational Services
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services customers... View Details
- 01 Mar 2015
- News
Feedback
for a while, but I was blown away. Just what I need: another must-read magazine in my life. God only knows where I ever found time to hold a job. —Perry Miles (MBA 1972) via alumni.hbs.edu Frozen Assets Re: French revolution Great initiative. We live in View Details
- 01 Sep 2009
- News
Home from the Sea
France and is dominated by French sailors — is like no other event on this earth. In an age of celebrity “heroes” and “reality” TV shows, Wilson and his fellow Vendée participants (this year including two women) engage in a competition as... View Details
- 01 Dec 2016
- News
Vive la Madeleine!
usual domain. A couple of months earlier, in February 2014, Viana had read an article in the newspaper Le Parisien about Biscuiterie Jeannette, a company founded in Caen in 1850 and known across France for its madeleines—the shell-shaped... View Details
- 04 May 2015
- News
Alumni in Paris Connect Around a ‘Vision’ for the New HBS
Alumni young and old gathered in Paris on May 4 to celebrate and socialize. Alumni and friends of Harvard Business School from across France gathered in Paris on May 4, 2015 to celebrate and connect with each other as the School hosted “A... View Details
- 02 May 2016
- Research & Ideas
Why People Don’t Vote--and How a Good Ground Game Helps
argument that if you want to motivate immigrants you need a more targeted campaign—that’s often the way it’s done in the United States for example with Latinos, but in France it’s not possible to do this,” explains Pons. “It would reflect... View Details
- 30 Apr 2025
- News
How to Bring Out the Best in Your Team
- 17 Mar 2024
- News
The 10 Best Business Podcasts
- 19 Oct 2023
- News
Storytelling That Drives Bold Change
- 09 Oct 2023
- News
Accelerating Excellence With Trust
- Research Summary
Managing Service Operations Course Development
By: Frances X. Frei
Managing Service Operations is an Elective Curriculum course taught at HBS.
Over thirty cases and exercises have been created for the course. For a list of
the cases developed for this course, please see the Publications link below.
For the most recent syllabus,... View Details
- April 2008
- Teaching Note
New Service Design Exercise (TN)
By: Frances X. Frei
Teaching Note for [605053]. View Details
- July 2007 (Revised April 2008)
- Teaching Note
Zipcar: Influencing Customer Behavior (TN)
By: Frances X. Frei
- August 2005 (Revised April 2008)
- Teaching Note
Store24 (B): Statistics Review with Data Desk (TN)
By: Frances X. Frei
Presents an overview of the statistical analysis covered in the case discussion. View Details
- May 2002 (Revised September 2002)
- Teaching Note
Creating New Services, Module Overview Note TN
By: Frances X. Frei
Taught in Managing Service Operations, an elective course in the Harvard Business School MBA program. Appropriate for any service course or service module within an operations or new product development course that targets MBA or executive education students.... View Details
- November 2006
- Article
Breaking the Trade-Off Between Efficiency and Service
By: Frances X. Frei
Keywords: Performance Efficiency
Frei, Frances X. "Breaking the Trade-Off Between Efficiency and Service." Harvard Business Review 84, no. 11 (November 2006): 92–101.
- 22 Nov 2022
- News
Alumni Summit Explores Leadership for a Sustainable Future
Clubs News Clubs News The HBS Club of France hosted 250 alumni and guests at the Institut de France for the HBS European Alumni Summit, held October 21–23. The conference, titled Re.Invent: Leadership for... View Details
Keywords: Margie Kelley
- 01 Jun 2016
- News
Faculty Q&A: That’s Classic
Lead to Rome, a one-off elective course team-taught by HBS professor Frances Frei (left) and Harvard history and classics professor Emma Dench (right), juxtaposed ancient texts by Julius Caesar, Seneca, Tacitus, and others with... View Details
Keywords: Julia Hanna