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Show Results For
- All HBS Web
(11,694)
- People (96)
- News (4,330)
- Research (4,087)
- Events (80)
- Multimedia (277)
- Faculty Publications (2,575)
- 22 Jul 2024
Diverse Student Voices Series: The Black & Latino Experience
Join us for a 20-minute webinar with a current student and get a peek into their life at HBS. On this episode, we’re chatting with Daniel Quental, (MBA 2025), who is currently interning as an Investor at Mu Ventures, a NY-based pre-seed and seed venture capital... View Details
- 2018
- The Significance of Race Research in the 21st Century
Sankofa: Learning about and from Black experiences of Leadership, Race and Work
- December 2010
- Article
Social Preferences and Strategic Uncertainty: An Experiment on Markets and Contracts
This paper reports a three-phase experiment on a stylized labor market. In the first two phases, agents face simple games, which we use to estimate subjects' social and reciprocity concerns. In the last phase, four principals compete by offering agents a contract from... View Details
Keywords: Strategy; Risk and Uncertainty; Markets; Contracts; Decisions; Distribution; Labor; Game Theory
Cabrales, Antonio, Raffaele Miniaci, Marco Piovesan, and Giovanni Ponti. "Social Preferences and Strategic Uncertainty: An Experiment on Markets and Contracts." American Economic Review 100, no. 5 (December 2010): 2261–2278.
- 05 Apr 2022
- News
Onboarding Can Make or Break a New Hire’s Experience
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services customers... View Details
- November 2009
- Article
The Nature of Partnering Experience and the Gains from Alliances
By: Ranjay Gulati, D. Lavie and H. Singh
Gulati, Ranjay, D. Lavie, and H. Singh. "The Nature of Partnering Experience and the Gains from Alliances." Strategic Management Journal 30, no. 11 (November 2009): 1213–1233.
- Article
Financial Analysis of Pediatric Resident Physician Primary Care Longitudinal Outpatient Experience
By: Robert S. Kaplan, Carole H. Stipelman, Brad Poss, Laura Anne Stetson, Luca Boi, Michael Rogers, Caleb Puzey, Sri Koduri, Vivian S. Lee and Edward B. Clark
Objective
To determine whether residency training represents a net positive or negative cost to academic medical centers, we analyzed the cost of a residency program and clinical productivity of residents and faculty in an outpatient primary care practice with or... View Details
To determine whether residency training represents a net positive or negative cost to academic medical centers, we analyzed the cost of a residency program and clinical productivity of residents and faculty in an outpatient primary care practice with or... View Details
Kaplan, Robert S., Carole H. Stipelman, Brad Poss, Laura Anne Stetson, Luca Boi, Michael Rogers, Caleb Puzey, Sri Koduri, Vivian S. Lee, and Edward B. Clark. "Financial Analysis of Pediatric Resident Physician Primary Care Longitudinal Outpatient Experience." Academic Pediatrics 18, no. 7 (September–October 2018): 837–842.
- 2022
- Article
Alleviating Time Poverty Among the Working Poor: A Pre-Registered Longitudinal Field Experiment
By: A.V. Whillans and Colin West
Poverty entails more than a scarcity of material resources—it also involves a shortage of time. To examine the causal benefits of reducing time poverty, we conducted a longitudinal feld experiment over six consecutive weeks in an urban slum in Kenya with a sample of... View Details
Keywords: Time; Subjective Well Being; Administrative Costs; Friction; Poverty; Well-being; Money; Perception; Kenya
Whillans, A.V., and Colin West. "Alleviating Time Poverty Among the Working Poor: A Pre-Registered Longitudinal Field Experiment." Art. 719. Scientific Reports 12 (2022).
- February 2025
- Case
Dreaming Big: Calm Considers Spinning Off Its Sleep Experience
- Article
Nobel Winners Found Economic Experiments in the Real World
Kominers, Scott Duke. "Nobel Winners Found Economic Experiments in the Real World." Bloomberg Opinion (October 11, 2021).
- 2001
- Chapter
The Commercialization of Internet Access: Lessons from Recent Experience
By: Shane Greenstein
Greenstein, Shane. "The Commercialization of Internet Access: Lessons from Recent Experience." Chap. 10 in Innovation Policy in the Knowledge-based Economy, edited by Maryann Feldman and Albert N. Link, 213–230. Kluwer Academic Publishers, 2001.
- May 2007
- Case
Westin Hotels and Resorts: Operations of a Lifestyle Experience
By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
- 01 Aug 1966
- Conference Presentation
The Organization Child: Experience Management in a Nursery School
By: R. M. Kanter
Kanter, R. M. "The Organization Child: Experience Management in a Nursery School." Paper presented at the American Sociological Association Annual Meeting, Miami Beach, FL, August 01, 1966. (Working Paper No. 16, University of Michigan, Center for Research on Social Organization Also in Sociology of Education, vol. 45 (spring 1972), pp. 186-212. Reprinted in The Hidden Curriculum and Moral Education, edited by Purpel and H.A. Giroux. Berkeley, Calif.: McCutchan, 1982.)
- 08 Feb 2019
- News
Why didn’t the Panera Cares social experiment pay off?
- 08 Dec 2023
Diverse Student Voices Series: The Black & Latino Experience
Join us for a 20-minute chat with a current student and get a peek into their daily life at HBS. On this episode, we’re talking with Lorena Hernandez, MBA 2025. This virtual event is open to all prospective students. View Details
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 2020
- Book
The Power of Experiments: Decision-Making in a Data-Driven World
By: Michael Luca and Max H. Bazerman
Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experiments—also known as randomized controlled trials—designed to test the impact of changes to an... View Details
Keywords: Experiments; Randomized Controlled Trials; Organizations; Decision Making; Analytics and Data Science; Management Analysis, Tools, and Techniques
Luca, Michael, and Max H. Bazerman. The Power of Experiments: Decision-Making in a Data-Driven World. Cambridge, MA: MIT Press, 2020.
- 2023
- Working Paper
Deglobalization and Entrepreneurial Investment: The Natural Experiment of Brexit
By: Elisa Alvarez-Garrido and Juan Alcácer
We seek to gain insight into the consequences of deglobalization on entrepreneurial investment by
analyzing an instance of economic disintegration: the United Kingdom’s exit from the European Union.
Brexit is not only a unique empirical opportunity, a natural... View Details
Keywords: Entrepreneurial Finance; International Relations; Trade; Disruption; Globalized Economies and Regions; United Kingdom
Alvarez-Garrido, Elisa, and Juan Alcácer. "Deglobalization and Entrepreneurial Investment: The Natural Experiment of Brexit." Harvard Business School Working Paper, No. 24-017, August 2023.
- June 1999 (Revised August 2004)
- Case
Friendly Fenway Program, The: The Value of Experience Enhancement
The marketing head of the Boston Red Sox is reviewing the team's "Friendly Fenway" fan satisfaction program. The program is described in the context of the team's on-the-field performance, the ballpark's character, and team marketing and fan-building in general. The... View Details
Keywords: Customer Satisfaction; Revenue; Framework; Management; Marketing Reference Programs; Performance; Boston
Greyser, Stephen A. "Friendly Fenway Program, The: The Value of Experience Enhancement." Harvard Business School Case 599-035, June 1999. (Revised August 2004.)