Expectancy Effects - Publications - Faculty & Research

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

when they have not succeeded, they have the right to expect that they will be involved in creating a solution that makes success more likely on the next try. People who cannot subscribe to these ideas—neither in their words nor in their... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

04 Jan 2012
First Look

First Look: January 4

http://www.hbs.edu/research/pdf/11-086.pdf Expectations, Network Effects and Platform Pricing Authors:Andrei Hagiu and Hanna Hałaburda Abstract In markets with network effects, users must form expectations... View Details

Keywords: Carmen Nobel

26 Jun 2017
Research & Ideas

How Cellophane Changed the Way We Shop for Food

1933. E.I. du Pont de Nemours & Company Advertising Department records (Accession 1803), Manuscripts and Archives Department, Hagley Museum and Library, Wilmington, Delaware Initial versions of cellophane were waterproof, but not moisture-proof. So, while it was... View Details

Keywords: by Carmen Nobel; Food & Beverage; Retail; Advertising

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

there as a security net to help them, guide them, and confront them, they look at me and say, “I don’t know what you’re talking about.” I believe those 30-year-olds want the same thing the 60-year-olds want. They want an effective manager... View Details

Keywords: by Martha Lagace; Education

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

praiseworthy. Most individuals who go against their organizations or express their concerns publicly are severely punished. If they're not fired outright, they're usually marginalized and made to feel irrelevant. Our research shows that silence is not only ubiquitous... View Details

Keywords: by Leslie A. Perlow

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

and ultimately an excellent journey to learning effective leadership skills in The Adventures of an IT Leader (Harvard Business Press). According to the novel's creators, a fictional approach allowed them to blend real-life incidents they... View Details

Keywords: by Martha Lagace

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

barring secondary effects that have to be watched out for, voluntary transactions are good. It is hard to know what things are valuable, and letting people figure it out for themselves seems right. Many non-economists, however, find the... View Details

Keywords: by Martha Lagace

31 Jan 2023
Research & Ideas

It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’

Businesses seeking highly educated talent would do well to appeal to college graduates’ desire to “change the world.” And in doing so, they might change the world a little, too—by offering jobs that come with the unintended effect of... View Details

Keywords: by Rachel Layne

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

expect to deal, to feel like they are getting the best price possible. “The dealers argue that they set the price, that Lexus is just the manufacturer,” Schlesinger says. In reality, in the current arrangement, dealers enjoy an... View Details

Keywords: by Sean Silverthorne; Auto

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

Quantifying performance and measuring results are no longer the sole domain of for-profit enterprises. Today, many nonprofit organizations also find themselves on the hot seat—not with stockholders but with donors who expect similar... View Details

Keywords: by Julia Hanna

11 Mar 2014
First Look

First Look: March 11

change is accommodation-helping individuals accommodate their work demands with no changes in the structure of work or cultural expectations of ideal workers. The purpose of this article is to derive a Work Redesign Model and compare it... View Details

Keywords: Sean Silverthorne

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

we see so frequently in the real world." The Lab Experiments The research team conducted a series of experiments to study the effect of two important hormones: testosterone (associated with decreased fear and increased sensitivity to... View Details

Keywords: by Carmen Nobel

18 Dec 2012
First Look

First Look: December 18

Quarterly (forthcoming) Abstract Socialization theory has focused on enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity research, we propose that the initial stage of socialization... View Details

Keywords: Carmen Nobel

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

baby aspirin to home computers to the meaning of quality health care. Q: Why are these metaphors important for effective marketing? What happens when marketing does not give attention to them in branding and other efforts? A: Most... View Details

Keywords: by Martha Lagace; Consumer Products

30 Oct 2017
Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

Yeomans, Institute for Quantitative Social Science, Harvard University; Julia Minson, Harvard Kennedy School; and Francesca Gino, Harvard Business School. It was published in September’s Journal of Personality and Social Psychology. “Follow-up questions are an easy and... View Details

Keywords: by Rachel Layne

02 Nov 2021
Research & Ideas

Why COVID-19 Probably Killed More People Than We Realize

100 percent excess deaths. On the low end, Japan and Bulgaria had few unexpected deaths. In percentage terms, the US ranked just below the middle of the pack, at 32 out of the 51 countries the researchers examined, with 9.5 percent excess deaths. “We’d View Details

Keywords: by Michael Blanding

16 May 2000
Research & Ideas

The Simple Economics of Open Source

products are either not provided at all by open source or are not handled very efficiently. "The company expects to … boost its profit on a complementary segment," write Lerner and Tirole. In the second strategy, companies... View Details

Keywords: by Martha Lagace; Technology

2008
Working Paper

An Investigation of Earnings Management through Marketing Actions

By: Craig James Chapman and Thomas J. Steenburgh

Prior research hypothesizes managers use "real actions," including the reduction of discretionary expenditures, to manage earnings to meet or beat key benchmarks. This paper examines this hypothesis by testing how different types of marketing expenditures are used... View Details

Keywords: Performance Expectations; Earnings Management; Marketing Strategy; Financial Reporting; Brands and Branding; Food and Beverage Industry

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18 Mar 2019
Research & Ideas

Stuck in Commuter Hell? You Can Still Be Productive

employees are in limbo between their home and work roles. This unstructured time gives rise to “role ambiguity,” leaving people with the unpleasant feeling of being unsure what they’re expected to do. Sources: The Organization for... View Details

Keywords: by Dina Gerdeman

08 Jan 2019
First Look

New Research and Ideas, January 8, 2019

November 20, 2018 Journal of the American College of Cardiology Operational Efficiency and Effective Management in the Catheterization Laboratory By: Reed, Grant W., Michael L. Tushman, and Samir R. Kapadia Abstract—Operational efficiency... View Details

Keywords: Dina Gerdeman

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