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- Faculty Publications (41)
Show Results For
- All HBS Web (433)
- Faculty Publications (41)
- 27 Jul 2017
- News
Seeing a Way Forward
Wow salauno, a major initiative that was designed to raise awareness among employees as to the impact their actions have on patients. It also demonstrated ways in which to improve the overall patient experience. “This project touched... View Details
Keywords: Jennifer Myers
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
open to do field experiments," Larkin says. "I think it's a big, untapped way for companies to optimize not just their marketing but also how they design incentives, their employee feedback design, and also... View Details
Keywords: by Carmen Nobel
- 04 Oct 2024
- In Practice
Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged
Amanda Nerenberg; and Rachel Drapper, founder of Fairshare. You Might Also Like: How to Keep Employees Productive: Support Caregivers You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance Working Moms Are Mostly Thriving... View Details
Keywords: by Rachel Layne
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
any other factor, including class size and quality of the facilities. In various studies, the truly great teachers do things like giving good, individualized feedback while remaining sensitive and responding to interactions going on... View Details
Keywords: by Jim Heskett
- 11 Oct 2024
- Research & Ideas
How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses
Nations High Commissioner on Refugees. That’s roughly 2.5 times larger than it was a decade ago. About 75 percent of refugees come from Afghanistan, Venezuela, Syria, Ukraine, and Sudan. Agency employees face the staggering challenge of... View Details
- 13 Oct 2015
- First Look
October 13, 2015
contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey... View Details
- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service operation,... View Details
Keywords: Sean Silverthorne
- 14 Aug 2012
- First Look
First Look: August 14
the firm feedback on this. In response, Buro Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior... View Details
Keywords: Sean Silverthorne
- 10 Dec 2013
- First Look
First Look: December 10
from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee... View Details
Keywords: Sean Silverthorne
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
not. SWG: There's a whole degree program in that at USC—to help train all their wealth advisors and their employees about how to assess life priorities and create portfolios that match the needs and stages that their clients were in. So... View Details
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
on how gender stereotypes impact belief updating. Participants in our experiments take tests of their ability across different domains. Absent feedback, beliefs of own ability are strongly influenced by gender stereotypes. We then provide noisy View Details
Keywords: Dina Gerdeman
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
themselves to understanding the needs of less-affluent customers and using this knowledge to devise creative solutions to customer problems. Employees of China's Haier, for example, discovered through visiting rural customers that they... View Details
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
insights on how your company is perceived as a workplace from their own perspective or from feedback they’ve garnered in the market. Finally, but very carefully, investors may be able to help you get backdoor references on potential... View Details
Keywords: by Julia Austin
- 01 Dec 1997
- News
Banking on HBS
took the Bank's helm, both the institution's image and the morale of its employees were poor. Critics contended that Bank projects often brought more harm than help to client-country populations and ecosystems and that the Bank was... View Details
Keywords: Garry Emmons
- 25 Aug 2022
- News
Harnessing the Tools of the Digital Age
large-scale companies, with CEOs and executives who can do big things because they have employees supporting them. We can learn from that model. In order for us to do big things with our research agenda, we need the same kind of support... View Details
Keywords: April White
- 08 Dec 2015
- First Look
December 8, 2015
and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe customers (customer transparency) not... View Details
Keywords: Sean Silverthorne
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
senior leaders continued to revise the compensation formula based on feedback both internally and from the public. Particularly, they hoped to strengthen the link between pay and performance, which in the current version of the formula... View Details
Keywords: Sean Silverthorne
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered organization focused on growth... View Details
Keywords: by Bill George
- 17 Jun 2014
- First Look
First Look: June 17
feedback influence order quantities. We find that the portion of mismatch cost due to adjustment behavior exceeds the portion of mismatch cost due to level behavior in three out of four conditions. Observation bias is studied through... View Details
Keywords: Sean Silverthorne
- 01 Jun 2020
- News
Meal Plan
transaction. We’re seeing repeat business from people, and the feedback has been, “Please don’t take this away when COVID ends.” Now we think we’re going to be in a new business when we come out of this; it’s also inspired us to look for... View Details