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- All HBS Web (858)
- Faculty Publications (134)
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- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
Consumers do not bounce from doctor to doctor nearly as often and therefore lack comparative expertise. In many cases, they develop relationships with their caregivers that render their reviews idiosyncratic. 6. Fear of Reprisal. Hotel reviews are numerous and... View Details
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
under fire. Among the reasons were lack of demand from existing customers (not always the best ones to ask) for disruptive technologies and the kiss of death for new ideas in large organizations; the fear among business unit managers that... View Details
Keywords: by James Heskett
- 02 Jul 2013
- First Look
First Look: July 2
an array of implications that can be tested with our data. Our contribution is twofold. We disentangle the role of risk aversion and talent in determining how firms select and motivate managers. In particular, risk-averse managers are... View Details
Keywords: Anna Secino
- 02 Apr 2013
- First Look
First Look: April 2
simply using subnational cases to generate or test theories about Chinese politics; instead, they propose that subnational political economies in China are a function of endogenous change rather than a reaction to national priorities.... View Details
Keywords: Sean Silverthorne
- 26 Aug 2008
- First Look
First Look: August 26, 2008
Law & Economics: The Case of the Federal Radio Commission in 1927 Authors:David A. Moss, Jonathan B. Lackow Abstract In the study of law and economics, there is a danger that historical inferences from theory may infect historical View Details
Keywords: Sean Silverthorne
- 28 Jun 2016
- First Look
June 28, 2016
alpha test of the service and completed an in-depth survey of potential customers to explore the market. Most of the feedback was positive, which confirmed Berger's intuition about this market opportunity.... View Details
Keywords: Sean Silverthorne
- 20 Feb 2007
- First Look
First Look: February 20, 2007
of miscommunication among experimenters and theorists about how to evaluate a theory that can be rejected by sufficient data, but may nevertheless be a useful approximation. A standard experimental design reports whether a general theory can be rejected on an... View Details
Keywords: Martha Lagace
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your Processes Visible to View Details
Keywords: Dina Gerdeman
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
stakeholder reactions and provide valuable feedback. Once metrics have been developed, data on these indicators must be collected and statistical analysis, such as multiple regression, should be performed to analyze and test the validity... View Details
Keywords: by Marc J. Epstein
- 30 Oct 2012
- First Look
First Look: October 30
and by the effects of their private governance mechanisms. These organizational characteristics affect the stringency of monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the... View Details
Keywords: Sean Silverthorne
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, View Details
Keywords: by Michael Blanding
- 13 Jun 2005
- Research & Ideas
Rescuing Products with Stealth Positioning
its market penetration—like that of rivals Microsoft (with the Xbox) and Nintendo (with the GameCube)—has been limited by a narrow customer base of mostly males in their late teens and twenties. Sony's goal is to make the PlayStation a... View Details
Keywords: by Youngme Moon
- 08 Dec 2015
- First Look
December 8, 2015
and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe customers... View Details
Keywords: Sean Silverthorne
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
your developers are following secure coding and testing practices. Those who aren't may be costing your company large sums of money. One multinational database supplier estimates that releasing a major patch (a fix for a problem in... View Details
- 09 Dec 2014
- First Look
First Look: December 9
Experimentation By: Thomke, Stefan, and Jim Manzi Abstract—The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment.... View Details
Keywords: Sean Silverthorne
- 13 Oct 2010
- First Look
First Look: October 13, 2010
micro-determinants are not well understood. We test leading theories of low demand for financial services in emerging markets, combining novel survey evidence from Indonesia and India with a field experiment. We find a strong correlation... View Details
Keywords: Sean Silverthorne
- 16 Sep 2008
- First Look
First Look: September 16, 2008
right industry and time to start new ventures. Entrepreneurs with demonstrated market timing skill are also more likely to outperform industry peers in their subsequent ventures. This is consistent with the view that if suppliers and View Details
- 10 Feb 2015
- First Look
First Look: February 10
make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers could use to better engage and connect with their event... View Details
Keywords: Sean Silverthorne
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
https://www.hbs.edu/faculty/Pages/item.aspx?num=53888 Trade Secrets Protection and Antitakeover Provisions By: Dey, Aiyesha, and Joshua White Abstract—We examine whether and why managers strengthen antitakeover provisions when facing an increased threat of being... View Details
Keywords: Dina Gerdeman
- 30 Aug 2016
- First Look
August 30, 2016
architecture. In particular, we draw upon modular systems theory to develop and test a series of propositions about the impact of component coupling on the cost of IT change. Our methods make use of “Design Structure Matrices” (DSMs), a... View Details
Keywords: Carmen Nobel