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  • All HBS Web  (2,566)
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  • All HBS Web  (2,566)
    • People  (2)
    • News  (490)
    • Research  (1,702)
    • Events  (3)
    • Multimedia  (9)
  • Faculty Publications  (945)
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  • 01 Dec 2010
  • News

How to Survive Past Start-up

opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for solutions that can help. “The real dividing line is simple,” explained... View Details
Keywords: Bill Murphy Jr.; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Sep 2008
  • News

Balanced Equation

Scorpio hybrid, India’s first indigenous hybrid vehicle. We hope to have it available in U.S. showrooms before long! What keeps you up at night? Oil at well over $100 per gallon and customers who don’t believe we’ve delivered on our... View Details
Keywords: James Aisner;Deborah Blagg;Julia Hanna;Susan Young; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 01 Apr 2000
  • News

Getting the Message

service reaches more consumers," asserts Silk. Broadband -- a high-speed constant link to the Web that will place today's 56k modem in the history books next to the UNIVAC -- promises to transform the advertising industry. Currently only... View Details
Keywords: Susan Young
  • 01 Mar 2006
  • News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details
Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Food Services and Drinking Places
  • 01 Jun 2009
  • News

Dispatches from the Global Classroom

“we-dentity” and the power of community in the face of an inefficient, sometimes corrupt, local government. Santa Ana del Valle, for example, provides many of its services (such as policing or maintenance of the church and museum) through... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 22 Sep 2015
  • News

On a Mission to Have an Impact

After founding the online cosmetics service Eve.com, Varsha Rao (MBA 1995) is now heading global operations for Airbnb, helping customers of this mission-driven company gain richer travel experiences by... View Details
  • 01 Sep 2017
  • News

A Jolt for the African Coffee Industry

guarantee a reliable base of customers during the workday, he says. In the stand-alone locations, Dozie is in the unusual position of teaching his customers to linger. “In Nigeria, people don’t have a lot of... View Details
Keywords: Sasha Issenberg; cafe; Cafe Neo; Food and Beverage Stores; Retail Trade
  • 01 Jun 2008
  • News

Faculty Research Online

their jobs. But a downturn is no time to stop spending on marketing. The key, according to Professor John Quelch, is to understand how the needs of your customers and partners change, and adapt your strategies to the new reality. Visit... View Details
Keywords: Educational Services; Educational Services
  • 16 Sep 2015
  • News

Built for Speed

way it’s been for more than 100 years. Cars today, he says, are essentially produced the same way Ford made the Model T. “But what if we made cars differently?” Rogers gathers speed. What if we assumed that people didn’t care about steel? What if we assumed that View Details
Keywords: Dan Morrell; Machinery Manufacturing; Manufacturing
  • 02 Jun 2011
  • News

Serious Fun

where they manage vampire customers in order to earn cash, pay off debt, and “save for their eternal retirement;” and in Refund Rush, gamers help clients decide how best to allocate their income tax refund. I sampled Groove Nation, a... View Details
Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 01 Apr 2002
  • News

Urban Evolution - HBS Research on the Inner City

indifference. Whether they are helping inner cities capitalize on their inherent competitive advantages, working to make assetbuilding financial services available to low-income families, analyzing the benefits of welfare-to-work... View Details
Keywords: Paul Grogan; Peter Tufano; David Crockett; Diana Barrett; Real Estate
  • 01 Jun 1999
  • News

Where Main Street Meets Wall Street

have made an important contribution to both the democratization and the strengthening of the American economy," says HBS professor Jay O. Light, an expert on the financial services industry. And now, according to Light and other... View Details
Keywords: Garry Emmons
  • 01 Dec 2019
  • News

Shaping Leaders Who Understand Business and the Environment

“Those are the questions students want to explore: not ‘How do we batten the hatches?’ but ‘What are the opportunities for new products and services in a world of climate change?’” Other class sessions challenge students to assess... View Details
Keywords: April White
  • 01 Jun 1997
  • News

HBS Cyberposium Brings Online Future into Focus

speaker John Sculley, a self-described "venture catalyst" and the CEO of Live Picture, Inc., gave a demonstration of new technologies created by his company that make possible services such as Internet-based cybertours of remote locations... View Details
Keywords: Meg Gardner
  • 01 Sep 2012
  • News

An Intellectual Capital: Some Influential HBS Ideas, at a Glance

In “Marketing Myopia” in HBR, Ted Levitt (below) famously asks “What business are you in?” and insists that customer focus be paramount. 1977 Abraham Zaleznik raises a provocative, game-changing question in “Managers and Leaders: Are They... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Educational Services; Educational Services
  • 01 Mar 2004
  • News

The Business of Babies

selective genetics. In order to succeed, providers will have to walk a fine line between making the customer happy and avoiding controversy. One thing is for sure, as Spar pointed out, “You can’t be politically naive and do well in this... View Details
Keywords: Educational Services; Educational Services
  • 01 Mar 2010
  • News

Sole Mates

FDA to work 1 million acres of forest, a concession worth hundreds of millions of dollars. Every word of the company’s forty-page proposal was plagiarized from a U.S. Forest Service report on woodlands 7,000 miles away. And even though I... View Details
Keywords: Garry Emmons; Forestry and Logging; Agriculture; Monetary Authorities-Central Bank; Finance; Administration of Environmental Quality Programs; Government
  • 01 Sep 2010
  • News

Letters to the Editor

article in a business journal that gives as strong, comprehensive, and accurate a depiction of corrupt business practices as “Show Me the Money.” My own career was mostly in the Foreign Service when I had occasion to see and lament most... View Details
Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • 01 Jun 2016
  • News

How Do We Win the Cyberwar?

Prince. But when larger providers like Google or Microsoft began to use cloud services that could employ data from their millions of customers to help snuff out junk email, it made it hard to stay in the... View Details
Keywords: Dan Morrell; illustrations by Victo Ngai
  • 01 Dec 1997
  • News

Growing Together

performance. The process helps these organizations measure the volume of services they deliver, determine customer satisfaction, apply special analytic techniques to evaluate performance, and keep the public... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
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