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Show Results For
- All HBS Web
(1,988)
- People (2)
- News (489)
- Research (1,027)
- Events (4)
- Multimedia (13)
- Faculty Publications (323)
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- 01 Dec 2018
- News
Evergreen Business
about 2,500 each year. The vast majority of buyers show up at a tree lot or big-box store, toss one on the car, and head home. Kok’s customers are making a “totally different purchase,” he says. “The trees are the impetus to get people... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2010
- News
Additional alumni books for your consideration.
company to still lose money, Byrnes explains how managers can rethink their business for maximum profit. Along the way, he punctures such harmful myths as revenues are good, costs are bad; all customers should get the same great service;... View Details
- 08 May 2014
- News
The Sky's the Limit
promoted to an executive for Global Business, Commercial Systems and Services at Sikorsky Aircraft Corporation, overseeing non-military sales, customer completions and support worldwide. Eaton's message, which she has spread everywhere... View Details
- 01 Mar 2023
- News
Clearing the Air
atoms. But what we can do is simple experiments and simulations to predict important properties of molecules, like how much it might cost to synthesize. The other part is using machine learning to connect the dots between what you’ve... View Details
- 24 Sep 2020
- News
The Race for a Vaccine
several rare genetic diseases. Early efforts were not wholly successful, but mRNA experiments had one consistent result: They triggered an immune response. Bancel, who joined the firm in 2011, and his partners saw opportunity in the... View Details
- 01 Apr 2000
- News
A Place in the Sun
guests a unique experience and relaxing respite from the fast-forward pace of modern life. Turtle Island: A Personalized Paradise Have you had it with impossible deadlines, frustrating flights, and late-night staff meetings? Then picture... View Details
Keywords: Julia Hanna and Garry Emmons
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
to rebuild family relationships and rejuvenate his sense of purpose, he risks his career on a life-altering physical and emotional journey. Together with his wife and children, Feder sets off for an exotic island on a self-prescribed sabbatical year. That View Details
- 17 Nov 2016
- News
Wired for Innovation
customers in Arkansas, Tennessee, and other states in the Mid-South and Southeast. “Picture a 700-mile stretch of overhead, direct-current wires that requires easements from thousands of private landowners and approvals from dozens of... View Details
- 28 May 2019
- News
Alumni and Faculty Books for June 2019
customer experience and low cost? In this book, strategy and operations experts Siggelkow and Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth... View Details
- 01 Oct 2002
- News
View from the Top
people in the company and the person who is working the assembly line or answering the phones. How do you stay in touch with those who work for you? Mühlemann: Walking around, seeing customers together with colleagues, e-mail,... View Details
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
volumes and the customer experience and net promoter score (NPS) that’s most contingent on happy outcomes for well-handled, urgent calls. For me, this is choice three, going wider into financial services,... View Details
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught Me about Management by Gordon... View Details
- 12 Apr 2023
- News
Step Change
entrepreneurs primed Enan for a career in venture capital. So did her experience at the EAEF, which invested in early ventures that are now household names, like Fawry, cofounded by Magda Habib. "I'd always heard about Magda and how she... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 01 Jun 2011
- News
Mr. Start-Up
Issue Focus: Entrepreneurship Cassidy: At Google, a more intense and frenetic experience than launching his own companies. Art by Joe Ciardiello Related Links Watch a video of Mike Cassidy explaining his approach to rapid product... View Details
- 01 Mar 2013
- News
A Healthy Profit
an unsatisfactory outpatient experience at a government-run facility, she also received ineffective treatments from an untrained local practitioner. She is feeling increasing physical discomfort, general weakness, and growing alarm about... View Details
- 06 Dec 2021
- News
Ink: Talking Shop
some tales, and then ask for tips,” Bines says. The experience taught him that the better you understand your customer, the richer the tips. He has worked in customer-facing businesses ever since, including his current role as managing... View Details
- 01 Jun 2012
- News
Around the World
of the School’s global journey than Professor Krishna Palepu, who arrived on campus in 1983. At the time, “most of the curriculum was based on materials that were developed using US company experiences in the US context,” recalls Palepu,... View Details
- 30 Sep 2016
- News
Competing Against Luck
think my way through. What causes customers to decide to buy or not buy my product is-- what is their job, and can I deliver on that job better than the competitors because I understand the experiences we... View Details
- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
capital firm he opened in 2004 (and closed in January 2013) that focused on the Internet, software, and mobile spaces. The experience taught him some important lessons, among them the benefits of restricting his number of investments.... View Details
Keywords: Robert S. Benchley