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  • 25 Jun 2024
  • Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

dwindles, mistakes happen, and a customer’s fries go missing. “You could have a great strategy on paper, but why isn’t it working? Lack of rapport can kill performance,” says Harvard Business School Assistant Professor Jorge Tamayo. “The notion of how View Details
Keywords: by Kara Baskin; Food & Beverage
  • 2020
  • Working Paper

Team Learning and Superior Firm Performance: A Meso-Level Perspective on Dynamic Capabilities

By: Jean-François Harvey, Henrik Bresman, Amy C. Edmondson and Gary P. Pisano
This paper proposes a team-based, meso-level perspective on dynamic capabilities. We argue that team-learning routines constitute a critical link between managerial cognition and organization-level processes of sensing, seizing, and reconfiguring. We draw from the... View Details
Keywords: Dynamic Capabilities; Innovation; Strategic Change; Teams; Team Learning; Groups and Teams; Learning; Innovation and Invention; Change; Performance
Related
  • 14 Dec 2021
  • Op-Ed

To Change Your Company's Culture, Don't Start by Trying to Change the Culture

intervention in meetings. Twitter is a perfect example. Concerned that Twitter’s “nice culture” held back innovation, Dantley Davis, the new vice-president of design, asked employees in a meeting to critique each other. The idea was that tough View Details
Keywords: by Michael Beer
  • 26 Apr 2023
  • In Practice

Is AI Coming for Your Job?

experts perform their work. Yes, certain tasks can be completed correctly and completely by AI, but for those types of tasks we will see something like the Industrial Revolution, where people’s jobs changed, and they were able to use new... View Details
Keywords: by Kristen Senz; Technology
  • 21 Nov 2011
  • Lessons from the Classroom

The New Challenge of Leading Financial Firms

acquisition, development, and retention is a key topic for financial firms that Groysberg raises in his new book, Chasing Stars: the fact that stars often suffer a decrease in performance when they move from one firm to another. Too... View Details
Keywords: by Carmen Nobel; Financial Services
  • 14 Jan 2008
  • Research & Ideas

Mapping Polluters, Encouraging Protectors

Citizens, industrial polluters, and scholars do not usually see eye to eye—but that may change with a new Web site that monitors corporate environmental performance in the United States. According to the university professors who created... View Details
Keywords: by Martha Lagace; Manufacturing; Chemical
  • 26 Jul 2011
  • First Look

First Look: July 26

traditional PR work. The (B) case focuses on the choices the firm needs to make about roll-out, including how to measure aspects of consultants' performance, what performance management systems and processes need to support the... View Details
Keywords: Sean Silverthorne
  • May 2021
  • Article

Value-Based Healthcare in Urology: A Collaborative Review

By: Chanan Reitblat, Paul A. Bain, Michael E. Porter, David N. Bernstein, Thomas W. Feeley, Markus Graefen, Santosh Iyer, Matthew J. Resnick, C.J. Stimson, Quoc-Dien Trinh and Boris Gershman
Context:
In response to growing concerns over rising costs and major variation in quality, improving value for patients has been proposed as a fundamentally new strategy for how healthcare should be delivered, measured, and... View Details
Keywords: Value-based Healthcare; Integrated Practice Units; Outcome Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Value; Cost Management; Strategy; Outcome or Result; Measurement and Metrics
Related
  • November 2013 (Revised February 2016)
  • Case

A Long, Bumpy and Unfinished Road: Education Reform in Memphis, Tennessee

By: Allen Grossman, J. Puckett and Nithya Vaduganathan

In 2010 the Memphis City School District merged with the neighboring Shelby County School system under the supervision of a single board of education and superintendent. It promised much more than just administrative synergies—it was an opportunity to change a... View Details

Keywords: Education Reform; Public Education; Business Engagement; Public Sector; Education; Business and Community Relations; Education Industry; Tennessee
Related
  • November 2009 (Revised March 2013)
  • Case

Miles Everson at PricewaterhouseCoopers

By: Robert G. Eccles and David Lane
Miles Everson, a partner at PricewaterhouseCoopers (PwC), is the Global Engagement Partner (GEP) for a large U.S. financial institution and about to take over this role for a much larger global financial institution. The GEP role is a critical one at PwC. GEPs have... View Details
Keywords: Experience and Expertise; Customer Relationship Management; Globalized Firms and Management; Managerial Roles; Consulting Industry
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  • 26 Mar 2007
  • Research & Ideas

Learning from Failed Political Leadership

framework that has significant corporate applications as well. The concepts in this book are grounded in a historically significant case study on how the American President deals with foreign policy. We are highly critical of much... View Details
Keywords: by Martha Lagace
  • 02 Apr 2024
  • Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

more effective to encourage more handshake contracts between managers to share workers than to create a central system for replacing employees, the researchers found. Since different people on production lines perform different tasks,... View Details
Keywords: by Michael Blanding; Fashion
  • 2025
  • Working Paper

Generative AI and the Nature of Work

By: Manuel Hoffmann, Sam Boysel, Frank Nagle, Sida Peng and Kevin Xu
Recent advances in artificial intelligence (AI) technology demonstrate a considerable potential to complement human capital intensive activities. While an emerging literature documents wide-ranging productivity effects of AI, relatively little attention has been paid... View Details
Keywords: Generative Ai; Digital Work; Open Source Software; Knowledge Economy; AI and Machine Learning; Open Source Distribution; Organizational Structure; Performance Productivity; Labor
Related
  • May 2020
  • Teaching Note

Baskits Inc.

By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS Case No. 217-001. Robin Kovitz (MBA 2007) acquired Baskits, a Canadian gift basket company, in October of 2014. The business was highly seasonal with two-thirds of its sales occurring in November and December. Baskits dealt with its seasonality... View Details
Keywords: Operations; Performance Improvement; Canada
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  • 03 Apr 2008
  • Working Paper Summaries

Bridge Building in Venture Capital-Backed Acquisitions

Keywords: by Paul A. Gompers & Yuhai Xuan
  • 03 May 2024
  • Research & Ideas

How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact

moderately diverse environments (within 20 meters)—a composite measure based on variables like product market—that share what they know while also participating in coworking social events can help each other gain traction. The study... View Details
Keywords: by Ben Rand
  • 16 May 2023
  • HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

their improved performance creates. “There exists tremendous low-hanging fruit in creating shared value for employees and companies,” says Rouen. “The logistics are not hard; it’s the will. Top management have to be willing to give up a... View Details
Keywords: by Avery Forman
  • 23 Jun 2023
  • HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

of centralization without the costs of bureaucracy and hierarchy. For organizations inside or outside of health care, the case study invites some critical questions: What function should the back office and middle management serve? The... View Details
Keywords: by Annelena Lobb; Health
  • 16 Jul 2018
  • Research & Ideas

Kids of Working Moms Grow into Happy Adults

In 2015, preliminary results of a groundbreaking study found that the daughters of employed mothers often perform better in their eventual careers than the daughters of stay-at-home moms. Now the full study has been released, and it... View Details
Keywords: by Dina Gerdeman
  • Web

Marketing - Faculty & Research

Elberse This world-wide Case Centre competition recognizes an excellent practitioner in the case classroom. More Information About the Unit Marketing is critical for organic growth of a business and its central role is in creating,... View Details