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  • All HBS Web  (2,789)
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    • News  (671)
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  • February 2007 (Revised May 2008)
  • Supplement

Bancaja: Developing Customer Intelligence (B)

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain
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Martinez-Jerez, Francisco de Asis, and Katherine Miller. "Bancaja: Developing Customer Intelligence (B)." Harvard Business School Supplement 107-066, February 2007. (Revised May 2008.)
  • 2019
  • Working Paper

Second Chance: Life with Less Student Debt

By: Marco Di Maggio, Ankit Kalda and Vincent Yao
Rising student debt is considered one of the creeping threats of our time. This paper examines the effect of student debt relief on individual credit and labor market outcomes. We exploit the plausibly random debt discharge due to the inability of National Collegiate,... View Details
Keywords: Student Debt; Private Student Loans; Legal Settlement; Mobility; Debt Collection; Debt Relief; Borrowing and Debt; Personal Finance; Outcome or Result; United States
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Di Maggio, Marco, Ankit Kalda, and Vincent Yao. "Second Chance: Life with Less Student Debt." Working Paper, May 2019. (Forthcoming in The Journal of Finance.)
  • January 1991 (Revised October 1993)
  • Background Note

Note on Bank Loans

Describes traditional bank lending product, the role of the lending officer, credit evaluation, and the structuring of credit facilities and loan agreements. View Details
Keywords: Financing and Loans; Banks and Banking; Banking Industry
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Mason, Scott P. "Note on Bank Loans." Harvard Business School Background Note 291-026, January 1991. (Revised October 1993.)
  • 08 Jun 2020
  • Working Paper Summaries

Loan Types and the Bank Lending Channel

Keywords: by Victoria Ivashina, Luc Laeven, and Enrique Moral-Benito; Financial Services
  • January 2004 (Revised November 2006)
  • Case

Fleet Managed Assets Division (A)

By: Paul W. Marshall and Todd H Thedinga
Paul Kennedy, executive director of Fleet's Managed Asset Division, must decide whether to extend further credit to Polaroid Corp. in the fall of 2001. Polaroid's credit rating had been declining rapidly, but it was a major employer in the Boston area with many... View Details
Keywords: Information Technology; Credit; Banks and Banking; Banking Industry; Boston
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Marshall, Paul W., and Todd H Thedinga. "Fleet Managed Assets Division (A)." Harvard Business School Case 804-098, January 2004. (Revised November 2006.)
  • 22 Jan 2020
  • News

What Are the Best Personal Loans?

    Jung Koo Kang

    Jung Koo Kang is an assistant professor in the Accounting and Management Unit. He teaches the Financial Reporting and Control course in the MBA required curriculum.

    Professor Kang’s research focuses on financial technology and innovation, alternative data,... View Details

    • 31 Mar 2023
    • Video

    Pando: Sacerdote Runner-Up Prize Winner, Social Enterprise Track, 2023 New Venture Competition

    • 2014
    • Chapter

    Remapping the Flow of Funds

    By: Juliane Begenau, Monika Piazzesi and Martin Schneider
    This article argues that quantitative analysis of credit market positions would benefit tremendously if the additional information about the structure of payment streams were more readily available. Most available data on credit market positions, such as the Flow of... View Details
    Keywords: Accounting; Credit
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    Begenau, Juliane, Monika Piazzesi, and Martin Schneider. "Remapping the Flow of Funds." In Risk Topography: Systemic Risk and Macro Modeling, edited by Markus Brunnermeier and Arvind Krishnamurthy. National Bureau of Economic Research Conference Report. University of Chicago Press, 2014.
    • 26 Jul 2022
    • News

    2022's States with the Highest & Lowest Credit-Card Debts

    • 12 Feb 2020
    • Blog Post

    Trying Out New Career Options with SIPs (Short Intensive Programs)

    Short Intensive Programs (SIPs) offer students an excellent opportunity to think about career choices, gain practical skills, and explore topics they might otherwise never get to study.  View Video SIPs are no fee, no credit courses, and... View Details
    • Forthcoming
    • Article

    Digital Lending and Financial Well-Being: Through the Lens of Mobile Phone Data

    By: AJ Chen, Omri Even-Tov, Jung Koo Kang and Regina Wittenberg-Moerman
    To mitigate information asymmetry about borrowers in developing economies, digital lenders use machine-learning algorithms and nontraditional data from borrowers’ mobile devices. Consequently, digital lenders have managed to expand access to credit for millions of... View Details
    Keywords: Informal Economy; Digital Banking; Mobile Phones; Developing Countries and Economies; Mobile and Wireless Technology; AI and Machine Learning; Analytics and Data Science; Credit; Borrowing and Debt; Well-being; Banking Industry; Kenya
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    Chen, AJ, Omri Even-Tov, Jung Koo Kang, and Regina Wittenberg-Moerman. "Digital Lending and Financial Well-Being: Through the Lens of Mobile Phone Data." Accounting Review (forthcoming). (Pre-published online April 22, 2025.)
    • October 2017 (Revised April 2019)
    • Case

    Data Breach at Equifax

    By: Suraj Srinivasan, Quinn Pitcher and Jonah S. Goldberg
    The case discusses the events leading up to the massive data breach at Equifax, one of the three U.S. credit reporting companies, the organizational and governance issues that contributed to the breach, and the consequences of the breach. The case supplement provides... View Details
    Keywords: Safety; Information Management; Cybersecurity; Technology Industry; United States
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    Srinivasan, Suraj, Quinn Pitcher, and Jonah S. Goldberg. "Data Breach at Equifax." Harvard Business School Case 118-031, October 2017. (Revised April 2019.)
    • October 2013 (Revised November 2013)
    • Case

    Blackstone and the Sale of Citigroup's Loan Portfolio

    By: Victoria Ivashina and David Scharfstein
    The credit boom that preceded the 2007-2009 financial crisis led to several lending practices that exposed banks to large risks. In particular, when the financial crisis unraveled, there were several billion dollars' worth of leveraged buyout (LBO) loans that were... View Details
    Keywords: Restructuring; Private Equity; Insolvency and Bankruptcy; Credit Derivatives and Swaps; Financial Markets; Investment; Banking Industry; Financial Services Industry
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    Ivashina, Victoria, and David Scharfstein. "Blackstone and the Sale of Citigroup's Loan Portfolio." Harvard Business School Case 214-037, October 2013. (Revised November 2013.)
    • TeachingInterests

    Innovation in Business, Energy and the Environment

    By: John D. Macomber
    This MBA Elective is offered as a half credit classroom course and as a full credit classroom plus project course.  Students investigate industries and interventions in a wide range of topics ranging from hydraulic fracturing to nutrition in urban school districts;... View Details

      Kristin W. Mugford

      Kristin Mugford is the Melvin Tukman Senior Lecturer of Business Administration in the Finance Unit at the Harvard Business School and the Senior Associate Dean for Culture and Community. She previously served as Faculty Chair for field-based learning and... View Details

      • February 2007 (Revised May 2007)
      • Case

      Bancaja: Developing Customer Intelligence (A)

      In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
      Keywords: Customer Relationship Management; Banking Industry; Spain
      Citation
      Educators
      Purchase
      Related
      Martinez-Jerez, Francisco de Asis, and Katherine Miller. "Bancaja: Developing Customer Intelligence (A)." Harvard Business School Case 107-055, February 2007. (Revised May 2007.)
      • 2021
      • Working Paper

      Invisible Primes: Fintech Lending with Alternative Data

      By: Marco Di Maggio, Dimuthu Ratnadiwakara and Don Carmichael
      We exploit anonymized administrative data provided by a major fintech platform to investigate whether using alternative data to assess borrowers’ creditworthiness results in broader credit access. Comparing actual outcomes of the fintech platform’s model to... View Details
      Keywords: Fintech Lending; Alternative Data; Machine Learning; Algorithm Bias; Finance; Information Technology; Financing and Loans; Analytics and Data Science; Credit
      Citation
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      Di Maggio, Marco, Dimuthu Ratnadiwakara, and Don Carmichael. "Invisible Primes: Fintech Lending with Alternative Data." Harvard Business School Working Paper, No. 22-024, October 2021.
      • April 2022
      • Article

      Predictable Financial Crises

      By: Robin Greenwood, Samuel G. Hanson, Andrei Shleifer and Jakob Ahm Sørensen
      Using historical data on post-war financial crises around the world, we show that crises are substantially predictable. The combination of rapid credit and asset price growth over the prior three years, whether in the nonfinancial business or the household sector, is... View Details
      Keywords: Financial Crisis; Global Range; Forecasting and Prediction; Mathematical Methods
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      Greenwood, Robin, Samuel G. Hanson, Andrei Shleifer, and Jakob Ahm Sørensen. "Predictable Financial Crises." Journal of Finance 77, no. 2 (April 2022): 863–921.
      • September 1991
      • Supplement

      First National Bank Corp. (B)

      Describes recent proposals to change bank credit loss accounting rules. View Details
      Keywords: Accounting
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      Barth, Mary E. "First National Bank Corp. (B)." Harvard Business School Supplement 192-043, September 1991.
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