Publications

September 2007
Case

Peter Welz: When a Marquee Prospect Plays Hardball (B)

By: James K. Sebenius and Ellen Knebel

Keywords: Negotiation; Negotiation Style; Conflict and Resolution

January 2003 (Revised September 2004)
Case

Consulting by Auditors (B): The Compromise and its Fallout

By: Ashish Nanda

This case tracks the evolution from October 2000 to July 2001 of public debate, regulatory decisions, and firm perspectives on the subject of consulting by accounting firms. View Details

Keywords: Conflict of Interests; Service Delivery; Accounting Industry; Consulting Industry

January 2002 (Revised November 2002)
Case

Baseball Industry Update, 2002

By: Jan W. Rivkin and Elizabeth Johnson

Supplements The Baseball Strike. View Details

Keywords: Sports; Conflict and Resolution; Sports Industry

October 1997 (Revised January 1998)
Teaching Note

Intel Pentium Chip Controversy (A) TN ,The

By: William J. Bruns Jr.

Teaching Note for (9-196-091). View Details

Keywords: Information Infrastructure; Conflict and Resolution; Computer Industry

July 1991 (Revised August 1998)
Case

Chain Stores

Describes the development of chain stores and their opposition up to the Robinson-Patman Act. View Details

Keywords: Business Ventures; Conflict and Resolution

June 2007 (Revised October 2009)
Case

"I've had enough! I've decided that I need to resign," read the email from the founder of Webpoint to the company's board of directors. Les Trachtman, the CEO of Webpoint, has to figure out how to react to the founder's "it's Trachtman or me" ultimatum. Webpoint was... View Details

Keywords: Conflict Management; Management Succession; Entrepreneurship

June 2003 (Revised September 2004)
Exercise

The Pacific Sentinel: Role for Chris Coleman

By: Kathleen L. McGinn and Dina R. Pradel

A new publishing company has just purchased the Pacific Sentinel, a fictional West Coast newspaper. The new publisher is willing to invest $1 million in the future success of the paper and has asked the executive editor and advertising manager to develop a joint plan... View Details

Keywords: Negotiation; Conflict of Interests; Decision Making; Publishing Industry

1999
Chapter

The Moral Hazard of Insuring the Insurers

By: Brian J. Hall and James G. Bohn

Keywords: Insurance; Conflict of Interests; Ethics; Insurance Industry

Article

Corporate Culture and Analyst Catering

By: Joseph Pacelli

This study examines the relation between financial institutions’ corporate culture and the quality of analysts’ research services. Using data collected from the Financial Industry Regulatory Authority, I measure the weakness of financial institutions’ corporate culture... View Details

Keywords: Analysts; Corporate Culture; Global Settlement; Financial Institutions; Organizational Culture; Conflict of Interests; Performance; Quality

Read Now

March 2012
Article

Fixing What's Wrong with U. S. Politics

By: David A. Moss

In America today there's a growing sense that the political system is broken and that its ineffectiveness is a major threat to U.S. competitiveness. Why do so many think the political system is not working? Research shows that in Congress, Republicans and Democrats are... View Details

Keywords: Government and Politics; System; Conflict Management; Performance Productivity; Policy; Public Administration Industry; United States

May 2001 (Revised April 2005)
Exercise

Betonn Corporation: Confidential Negotiation Information

By: James K. Sebenius

A two-party, multiple-issue dollar-scoring negotiation exercise dealing with the formation and terms of an IT-industry joint venture. Subordinates have made some progress on several issues but have reached an impasse. Division heads will now attempt to reach a... View Details

Keywords: Negotiation Types; Joint Ventures; Conflict Management; Information Technology; Information Technology Industry

February 1985 (Revised July 1993)
Case

Puritan Drug Co.

David Thomas takes his first sales management assignment and is faced with a sales rep revolt because of a possible territory reorganization. In addition, his sales division is performing well below the national average. Rewritten version of a case by R.Z. Sorenson. View Details

Keywords: Salesforce Management; Conflict and Resolution; Beauty and Cosmetics Industry; Retail Industry; Pharmaceutical Industry

August 1996 (Revised February 2000)
Exercise

Decision-Making Exercise (A)

By: David A. Garvin and Michael Roberto

Provides questionnaires so students can compare their experiences with different decison-making processes. Students read "Growing Pains," a Harvard Business Review (HBR) case study, and then work in teams to come up with recommendations using a consensus approach to... View Details

Keywords: Conflict Management; Decision Making; Management Skills

March 1997 (Revised March 1998)
Case

Help the World See: Self-Sustaining Eye Care in Belize

In 1992, Help the World See (HTWS), a U.S. nonprofit organization dedicated to improving eye care in developing countries, established permanent, self-sustaining eye care clinics in Belize in conjunction with the Belize Council for the Visually Impaired (BCVI). The... View Details

Keywords: Conflict of Interests; Nonprofit Organizations; Health Care and Treatment; Health Industry; Belize

January 1991 (Revised January 1992)
Supplement

IBM-Fujitsu Settlement

By: Joseph L. Badaracco Jr.

Describes the decision by the arbitrators chosen to resolve the intellectual property dispute between IBM and Fujitsu. View Details

Keywords: Decisions; Intellectual Property; Business or Company Management; Conflict Management

November 2007
Supplement

Differences at Work: Ben (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Ben (B) HBS Case No. 9-408-043 Ben shares his colleague's comment with another colleague who empathizes with Ben's discomfort but dismisses the remark as a joke, leaving Ben to decide whether he wants to confront his colleague. View Details

Keywords: Employees; Conflict and Resolution; Perception

01 Feb 1997
News

Leading the Way In Negotiation and Decision Making

and conflict resolution took place at the Negotiation Roundtable, itself part of an active University-wide effort called the Program on Negotiation, based at Harvard Law School. Since its establishment in... View Details

Keywords: Judith A. Ross

2012
Working Paper

Level II Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges

By: James K. Sebenius

A long analytic tradition explores the challenge of productively synchronizing "internal" with "external" negotiations, especially focusing on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work is... View Details

Keywords: Negotiation; Conflict Management; Agreements and Arrangements; Government and Politics; Mathematical Methods; United States; Germany