Confidence - Publications - Faculty & Research

13 Mar 2019
Research & Ideas

Ignore This Advice at Your Own Peril

financial planners they studied said they ended a relationship with a client after the client ignored their advice. Experts often gain status, power, and confidence from having a certain level of expertise, so when their advice is... View Details

Keywords: by Dina Gerdeman

03 Apr 2019
Book

Fintech's Game-Changing Opportunities for Small Business

business’s future cash flows. One can see the value of knowing more precisely when future lean periods or shortfalls might be coming up, and having the opportunity to set aside a rainy day fund. This transparency into future cash flows could benefit a growing business... View Details

Keywords: by Martha Lagace; Banking; Financial Services

03 Mar 2008
Research & Ideas

Marketing Your Way Through a Recession

weakening both consumer confidence and the consumer spending—much of it on credit—that has been buoying the U.S. economy. Companies should bear eight factors in mind when making their marketing plans for 2008 and 2009: 1. Research the... View Details

Keywords: by John Quelch

01 Apr 2019
What Do You Think?

Does Our Bias Against Federal Deficits Need Rethinking?

a deficit limit although a very high one.” Tony E opined, “The US is unique globally in providing a stable currency (that allows) the rest of the world to eliminate uncertainty in asset/commodity valuation." This confidence , he... View Details

Keywords: by James Heskett

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

find that investors have lower confidence about the information being disclosed” The reason is easy to understand. The conference call is designed to provide context to the many figures included in financial reports, yet when the... View Details

Keywords: by Dina Gerdeman

17 May 2010
Research & Ideas

What Brazil Teaches About Investor Protection

What gave investors the confidence to risk their money? In a recent monograph, Musacchio reports that Brazilian companies were transparent about their operations, including the disclosure of executive compensation—something not even done... View Details

Keywords: by Sean Silverthorne; Banking; Financial Services

07 Aug 2000
Research & Ideas

The Business of Biotech

nervous. Several days before the Biotechnology Industry Organization's (BIO) annual conference convened this past March in Boston, opponents held their own forum of seminars and talks under the banner of BioDevastation 2000. Obviously, advances in biotechnology are not... View Details

Keywords: by Julia Hanna; Biotechnology; Health; Technology

16 Mar 2003
Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

although it certainly means that. It is deeper. It is about the match between what leaders say and what they do. Leaders with integrity have strong values and standards and principles, and they act on them--consistently, without fail, in public and in private. Such... View Details

Keywords: by Kim B. Clark

06 May 2015
Research & Ideas

A Flood of Picassos Threatens to Water Down the Art Market

primary market for collectors is to discover a diamond in the rough," Khaire said. "But as a collector, you have to be much more confident about your ability to judge art if you want to do it as an investment, even in the case... View Details

24 Jul 2000
Research & Ideas

Linking the Globe: The Role of Media and Communications

e-commerce is really about," said Job, "is reducing the gap between thought and action, between when you know something and when you do something about it." Third, he said, is a relevant brand that gives people confidence... View Details

Keywords: by Kenneth Liss; Information; Publishing; Journalism & News; Media & Broadcasting

21 Oct 2008
First Look

First Look: October 21, 2008

School Exercise 509-022 This exercise is meant to assess students' level of confidence around everyday business and general knowledge questions, for the purpose of identifying where they are overconfident and underconfident. Purchase this... View Details

Keywords: Martha Lagace

19 May 2020
Research & Ideas

Why Privacy Protection Notices Turn Off Shoppers

By now, it’s an expected right-of-passage. As you enter credit card information for an online purchase, up pops two familiar words: “Privacy Notice.” Does seeing those words make you more confident about the transaction, knowing that the... View Details

Keywords: by Michael Blanding; Retail

26 Sep 2013
Research & Ideas

Behind India’s Economic and Political Woes

of all, I'll say that this isn't a crisis, but a significant correction. It's the result of a general reduction in confidence in the Indian economy and, in turn, has fed further angst. The fall of the rupee comes at a time of corrections... View Details

Keywords: by Zeenat Potia

16 Sep 2014
First Look

First Look: September 16

spending and confidence as well as new competitive forces on Starbucks' transformation. The case concludes by examining Schultz's own leadership journey, the lessons he learned personally during Starbucks transformation, and how he is... View Details

Keywords: Sean Silverthorne

13 Oct 2010
First Look

First Look: October 13, 2010

that confidence in your proposal dies. Fearmongering: Critics catalyze irrational anxieties about your idea. Character assassination: They slam your reputation and credibility. Smart, practical, and filled with useful advice, Buy-In... View Details

Keywords: Sean Silverthorne

11 Apr 2000
Research & Ideas

Financial Services 24/7

handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." HBS senior lecturer Sandra J. Sucher worked at Fidelity Investments for a dozen years before joining... View Details

Keywords: by Susan Young

12 Nov 2021
Op-Ed

Can Our Parenting Struggles Make Us Better Leaders?

that meet the company’s standards on safety, caring, delivery and presentation. So if a customer service employee decides on the spot to waive a ticket holder’s fee because of an injury, she is confident that the company will approve.... View Details

Keywords: by Ranjay Gulati; Air Transportation

31 Oct 2017
Op-Ed

Op-Ed: In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers

“women’s problems”) so that everyone, regardless of gender, race, or other minority category could use their talents and do their jobs with respect and dignity. That utopian fantasy is increasingly possible now that the numbers of women leaders with strong credentials... View Details

Keywords: by Rosabeth Moss Kanter

07 Dec 1999
Research & Ideas

Henry Heinz and Brand Creation in the Late Nineteenth Century

toward processed food. He was fairly confident that a "wide market awaited the manufacturer of food products who set purity and quality above everything else in their preparation. 56 View Details

Keywords: by Nancy F. Koehn

08 Jul 2013
Research & Ideas

Everything Must Go: A Strategy for Store Liquidation

innovation simply by ensuring that new firms have room to enter the market. Second, efficient liquidation also reduces a retailer's cost of capital by increasing the bank's confidence that a retailer's inventory can be used as collateral.... View Details

Keywords: by Julia Hanna; Retail

Publications