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  • October 1971 (Revised September 1983)
  • Case

Sturdivant Electric Corp.

By: Richard L. Nolan
A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor. View Details
Keywords: Planning; Rank and Position; Problems and Challenges; Conflict and Resolution; Attitudes; Jobs and Positions; Management Teams; Managerial Roles; Computer Industry; Computer Industry
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Nolan, Richard L. "Sturdivant Electric Corp." Harvard Business School Case 172-123, October 1971. (Revised September 1983.)
  • March 1992 (Revised June 1992)
  • Background Note

Strategic Industry Model: Emergent Technologies

By: Robert J. Dolan
Describes computer model and output from conjoint analysis and perceptual mapping for product line planning. View Details
Keywords: Mathematical Methods; Product Marketing
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Dolan, Robert J. "Strategic Industry Model: Emergent Technologies." Harvard Business School Background Note 592-086, March 1992. (Revised June 1992.)
  • 17 Feb 2016
  • Research & Ideas

Man vs. Machine: Which Makes Better Hires?

numbers, they found that once computer testing was introduced at a company, workers ended up staying on the job for an average of 15 percent longer. The result indicates mechanical testing can be helpful in hiring decisions, but it... View Details
Keywords: by Michael Blanding; Employment
  • April 2004 (Revised September 2004)
  • Case

Hewlett-Packard-Compaq: The Merger Decision

By: Krishna G. Palepu and Jonathan Barnett
Hewlett-Packard's proposed $24 billion acquisition of rival Compaq marked the largest merger in the history of the computer industry. The merger was Hewlett-Packard's response to sweeping changes impacting the technology industry. The severity of the stock market's... View Details
Keywords: Cost vs Benefits; Mergers and Acquisitions; Business and Shareholder Relations; Computer Industry; Computer Industry
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Palepu, Krishna G., and Jonathan Barnett. "Hewlett-Packard-Compaq: The Merger Decision." Harvard Business School Case 104-048, April 2004. (Revised September 2004.)
  • August 2005 (Revised August 2006)
  • Case

Grupo Martica

Grupo Martica commissions a computer security expert to conduct an audit of its systems, network, and processes. This audit reveals that Martica is quite vulnerable, and the company's de facto CIO must decide what steps to take to improve security. He wonders how... View Details
Keywords: Safety; Information Infrastructure; Information Technology; Information Infrastructure; Complexity
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McAfee, Andrew P. "Grupo Martica." Harvard Business School Case 606-013, August 2005. (Revised August 2006.)

    Magie Cheng

    Mengjie (Magie) Cheng is a Ph.D. student in Marketing at Harvard Business School. She received her B.S. in Finance from Chu Kochen Honors College at Zhejiang University and M.S. in Management Science and... View Details
    • November 1997 (Revised May 2002)
    • Case

    MicroAge, Inc.: Orchestrating the Information Technology Value Chain

    By: Lynda M. Applegate and Kirk A. Goldman
    MicroAge, Inc. started as a storefront in Tempe, AZ in 1976 selling personal computer kits to hobbyists. During their first year of operation, founders Jeff McKeever and Alan Hald sold $1.5 million worth of computer kits, priced at under $1,000 each. Twenty years... View Details
    Keywords: Transformation; Growth Management; Risk Management; Product; Opportunities; Horizontal Integration; Information Infrastructure; Information Technology; Internet and the Web; Technology Industry; Arizona
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    Applegate, Lynda M., and Kirk A. Goldman. "MicroAge, Inc.: Orchestrating the Information Technology Value Chain." Harvard Business School Case 398-068, November 1997. (Revised May 2002.)
    • July 1995 (Revised September 1995)
    • Background Note

    Managing Information Technology in the 1990s: Technology Overview

    By: Lynda M. Applegate and Geoffrey Bock
    Provides students with a basic understanding of the technology and technical terminology for computer hardware and software. View Details
    Keywords: Management; Information Technology
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    Applegate, Lynda M., and Geoffrey Bock. "Managing Information Technology in the 1990s: Technology Overview." Harvard Business School Background Note 196-007, July 1995. (Revised September 1995.)
    • 2019
    • Working Paper

    Intelligent Artificiality: Algorithmic Microfoundations for Strategic Problem Solving

    By: Mihnea Moldoveanu
    This paper introduces algorithmic micro-foundations for formulating and solving strategic problems. It shows how the languages and disciplines of theoretical computer science, “artificial intelligence,” and computational complexity theory can be used to devise a set of... View Details
    Keywords: Problems and Challenges; Analysis; Strategy; Framework; Management Analysis, Tools, and Techniques; Mathematical Methods
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    Moldoveanu, Mihnea. "Intelligent Artificiality: Algorithmic Microfoundations for Strategic Problem Solving." Harvard Business School Working Paper, No. 19-072, January 2019. (Revised February 2019.)
    • February 2000 (Revised November 2002)
    • Case

    QuickenInsurance: The Race to Click and Close (A)

    By: Lynda M. Applegate
    ES Technologies started in 1976 as a storefront in Tempe, Arizona selling personal computer kits to hobbyists. Twenty years later, revenues exceeded $3.5 billion, and the business had evolved from a computer store to a master reseller and full-line integrator of... View Details
    Keywords: Customer Value and Value Chain; Entrepreneurship; Technological Innovation; Growth and Development Strategy; Industry Structures; Business Strategy; Competitive Strategy; Information Technology; Information Technology Industry; Arizona
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    Applegate, Lynda M. "QuickenInsurance: The Race to Click and Close (A)." Harvard Business School Case 800-295, February 2000. (Revised November 2002.)
    • 2016
    • Chapter

    Deriving an Optimally Deceptive Policy in Two-Player Iterated Games

    By: Elisabeth Paulson and Christopher Griffin
    We formulate the problem of determining an optimally deceptive strategy in a repeated game framework. We assume that two players are engaged in repeated play. During an initial time period, Player 1 may deceptively train his opponent to expect a specific strategy. The... View Details
    Keywords: Deception; Strategy; Game Theory
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    Paulson, Elisabeth, and Christopher Griffin. "Deriving an Optimally Deceptive Policy in Two-Player Iterated Games." In Proceedings of 2016 American Control Conference. IEEE Press, 2016. (Developed with Booz Allen Hamilton.)
    • February 1996 (Revised February 2008)
    • Case

    Toshiba: Ome Works

    By: H. Kent Bowen, Janice H. Hammond, Sylvie Ryckebusch and Hiroshi Uchikoga
    In 1995, Toshiba was the market leader in portable computer sales worldwide. This case describes the assembly of portable notebook computers in Toshiba's Ome factory in Ome, Japan, providing insights into some of the reasons for Toshiba's success. In addition to... View Details
    Keywords: Factories, Labs, and Plants; Employees; Job Design and Levels; Production; Hardware; Japan
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    Bowen, H. Kent, Janice H. Hammond, Sylvie Ryckebusch, and Hiroshi Uchikoga. "Toshiba: Ome Works." Harvard Business School Case 696-059, February 1996. (Revised February 2008.)
    • December 2022
    • Article

    The Rise of People Analytics and the Future of Organizational Research

    By: Jeff Polzer
    Organizations are transforming as they adopt new technologies and use new sources of data, changing the experiences of employees and pushing organizational researchers to respond. As employees perform their daily activities, they generate vast digital data. These data,... View Details
    Keywords: Organizational Change and Adaptation; Analytics and Data Science; Technology Adoption; Employees
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    Polzer, Jeff. "The Rise of People Analytics and the Future of Organizational Research." Art. 100181. Research in Organizational Behavior 42 (December 2022). (Supplement.)
    • January 1992 (Revised August 1992)
    • Case

    Lexon Corp. (A)

    By: Lynn S. Paine
    A general manager at Lexon Computer Corp. must decide whether interception and surveillance of employees' e-mail is acceptable company practice, and whether to follow the advice of his computer operations manager who wants to fire the person who complained that the... View Details
    Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Computer Industry
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    Paine, Lynn S. "Lexon Corp. (A)." Harvard Business School Case 392-071, January 1992. (Revised August 1992.)
    • April 2001
    • Case

    Technology Legend in China, A

    Describes the sources of Legend's surge to dominance of the Chinese computer market and the subsequent split of distribution and manufacturing into Digital China and Legend Computing. View Details
    Keywords: Organizational Change and Adaptation; Production; Distribution; Competitive Strategy; Computer Industry; China
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    Rukstad, Michael G., Henry Chen, Zhiyong Qin, Greg Ye, and Zheng Yin. "Technology Legend in China, A." Harvard Business School Case 701-052, April 2001.

      Anjali M. Bhatt

      Anjali... View Details

      • June 2009 (Revised June 2009)
      • Supplement

      iPremier (C): Denial of Service Attack (Graphic Novel Version)

      By: Robert D. Austin, Richard Nolan and Michael Parent
      Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details
      Keywords: Safety; Risk Management; Information Technology; Crisis Management; Information Technology Industry
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      Austin, Robert D., Richard Nolan, and Michael Parent. "iPremier (C): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Supplement 609-094, June 2009. (Revised June 2009.)
      • June 2009 (Revised June 2009)
      • Supplement

      iPremier (B): Denial of Service Attack (Graphic Novel Version)

      By: Richard Nolan, Robert D. Austin and Michael Parent
      Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details
      Keywords: Safety; Risk Management; Information Technology; Crisis Management; Information Technology Industry
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      Nolan, Richard, Robert D. Austin, and Michael Parent. "iPremier (B): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Supplement 609-093, June 2009. (Revised June 2009.)
      • 15 Aug 2017
      • News

      Former Google Employee's Memo Gets The Role Of Women In Tech Completely Wrong

      • February 1989
      • Background Note

      Corporate Positioning: How to Assess--and Build--A Company's Reputation

      Provides a framework for assessing and enhancing an organization's reputation. Points out two dimensions of a corporate image--visibility and credibility. Discusses several critical issues that must be addressed in building an image. Finally, provides an assessment of... View Details
      Keywords: Status and Position; Corporate Strategy; Reputation; Organizations; Brands and Branding
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      Kosnik, Thomas J. "Corporate Positioning: How to Assess--and Build--A Company's Reputation." Harvard Business School Background Note 589-087, February 1989.
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