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Publications

Publications

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  • All HBS Web  (747)
    • News  (117)
    • Research  (481)
    • Events  (2)
  • Faculty Publications  (162)

Show Results For

  • All HBS Web  (747)
    • News  (117)
    • Research  (481)
    • Events  (2)
  • Faculty Publications  (162)
← Page 20 of 747 Results →
  • 31 Aug 2010
  • First Look

First Look: August 31

interactions reduce inefficiencies from information asymmetry. Second, banks price loans to cross-sell other fee business. These effects are additive. A one standard deviation increase in both bank relationship strength and cross-selling... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2000
  • Research & Ideas

Faculty Research Looks to Latin America

between the service delivery process, human resources and marketing policy, and on how these factors interact to affect service quality. Current research, with Professor Fernando Suarez: "Learning to Compete: Stages in the View Details
Keywords: by Martha Lagace
  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

employed by the hospitals in which they work. The resulting social interactions between these individuals and groups within hospitals provide a fruitful setting for examining issues that are of relevance to organizations in a broader... View Details
Keywords: by Sara Grant; Health
  • 06 Jun 2017
  • First Look

First Look at New Research and Ideas: June 6, 2017

policy debate. Positive aggregate productivity gains are often attributed to within-firm productivity improvement; however, an alternative, less emphasized explanation is between-firm selection and market reallocation, whereby competition... View Details
Keywords: Sean Silverthorne
  • 22 May 2017
  • Blog Post

Changing How You Think at HBS

game and learn a new skill set.  Going to HBS was a no brainer: the general management curriculum was exactly what I was looking for. Truth is I had been working with US competitors’ firms, and I wanted to get exposure to the US View Details
  • 17 Aug 2015
  • Research & Ideas

Who is Boss in the Sharing Economy?

argued, the company was "involved in every aspect of the operation"-from how many rides drivers had to accept in an hour to how they had to interact with customers. Two separate class-action lawsuits against Uber and Lyft are still... View Details
Keywords: by Michael Blanding; Service; Technology
  • 19 Nov 2013
  • First Look

First Look: November 19

for this trend is that citizens may be unaware of both the services provided by government and the impact of those services on their lives. In an experiment, Boston-area residents interacted with a website that visualizes both service... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2006
  • Research & Ideas

Lessons from the Browser Wars

In a famous example of how first movers can lose their advantage, second-mover Microsoft won the Web browser wars from Netscape and continues to dominate the market today. But that competition was the subject of another "war,"... View Details
Keywords: by Sara Grant; Computer; Consumer Products; Technology
  • Web

Online Creating Brand Value Course | HBS Online

Creating Brand Value $1,850 Next 6-week session starts June 25th Enroll Now Build strong, differentiated brands that resonate with consumers and give your company a competitive edge. 6 weeks 3-8 hours per week 5 modules Self-Paced with... View Details
  • 16 Nov 1999
  • Lessons from the Classroom

Leading Change and Organizational Renewal

From another viewpoint, sustainable competitive advantage is diminishing because, increasingly, firms can locate plants anywhere, and call on human, financial, and other resources without regard for locale. How is organizational design... View Details
Keywords: by Staff
  • 19 Apr 2017
  • Blog Post

7 Ways MBA Students Use Baker Library

startup ideas and business plans. We asked members of our team to share stories about meaningful interactions with MBAs, and the different ways students (and their partners) utilize the resources at Baker. Here’s what our librarians have... View Details
  • 27 Jun 2016
  • Blog Post

From Africa to HBS

surprised you the most about HBS? I have been surprised at how compassionate people are and how willing they are to help each other. I had heard stereotypes that students were competitive and elitist; this has definitely not been my... View Details
  • 25 Feb 2020
  • News

The Past Informs the Future of Work

roles requiring different skill sets. In comparison, by 2018, Vodafone had installed chatbots—software applications simulating interactions with people—where one bot may replace three workers, but it hadn’t yet significantly altered its... View Details
Keywords: Jennifer Gillespie; Telecommunications; Information
  • 03 Jul 2012
  • First Look

First Look: July 3

unobserved characteristics of origin and host countries. We further show that egalitarianism correlates in a conceptually compatible way with an array of organizational practices pertinent to firms' interactions with non-financial... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

questions: "What resources do I control to accomplish my tasks?" "What measures will be used to evaluate my performance?" "Who do I need to interact with and influence to achieve my goals?" "How much... View Details
Keywords: by Robert Simons
  • Profile

Jeremy King

business school seemed be the most efficient way to learn, plus I'd have a chance to study cases and interact directly with many sectors brand new to me." A world of new experiences "Beyond academics," Jeremy says,... View Details
  • 03 Mar 2015
  • First Look

First Look: March 3

  Working Papers Competition As Strategic Interaction By: Eisenhardt, Kathleen, Rory McDonald, and Cheng Gao Abstract—Strategic interaction has been a topic of scholarly... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

distribution, pooled intra-organizational coordination, and agency relationships—result in a trade-off between centralized and dispersed growth strategies. Which strategy prevails depends on how policy—enabling branching interacts with... View Details
Keywords: Sean Silverthorne
  • 25 Feb 2020
  • News

How Artificial Intelligence is Changing Business

Algorithms and Networks Run the World, presents a framework for rethinking business and operating models. “AI is not just displacing human workers, it is changing the nature of firms, how they operate, and how they interact with the rest... View Details
Keywords: Susan Young
  • 01 Jun 2009
  • News

Magician Turns HBS Upside Down

explained Thomke. “I invited Jason to class to help students understand how people at the top of their profession innovate in an extremely competitive environment.” It was a class that few of Thomke’s students will ever forget. Randal,... View Details
Keywords: magic; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
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