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  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

process redesign. Over the years, the CIO job has remained a hot seat in business and has, in turn, become a key management position in executing a company's competitive cost structure and strategy. It has become a key senior management... View Details
Keywords: by Martha Lagace
  • March 2015 (Revised December 2016)
  • Case

American Well: The DTC Decision

By: Elie Ofek and Natalie Kindred
In late 2013, telehealth company American Well, which developed a digital platform that allowed patients to conduct online medical consultations with physicians, is considering pursuing a direct-to-consumer (DTC) strategy. Founded in 2006, American Well had, to date,... View Details
Keywords: Health Care; Telehealth; Telemedicine; American Well; Schoenberg; Boston; Israel; Technology; Online Care; Direct-to-consumer; DTC; Health Insurance; Affordable Care Act; Health Care Reform; Accountable Care Organizations; Technology Change; Innovation ＆ Entrepreneurship; Digital Marketing; Strategy; Competition; Information Technology; Marketing; Technological Innovation; Technology Adoption; Entrepreneurship; Marketing Strategy; Health Industry; Technology Industry; Boston; Massachusetts; United States; Israel
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  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

analysis to find the underlying conditions that created the symptoms that they had experienced. Then they regularly practiced developing counter-measures—changes in work, tool, product, or process design—that would remove the underlying... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • 03 Jan 2011
  • Research & Ideas

Most Popular Articles of 2010

to Make Careful Decisions? Summing up reader responses, Professor Jim Heskett finds compelling arguments for a process involving intuition based on analysis and experience. Should people also make their own decision-making process more... View Details
Keywords: by Staff
  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
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  • 01 Dec 2014
  • Research & Ideas

The Big Influence of Small Countries in the United Nations Secretariat

operations—including the UN's response to the Ebola outbreak. There is keen competition and string pulling among nations to win those upper level staff appointments. While those members, in theory, are supposed to check their national... View Details
Keywords: by Michael Blanding
  • 01 Oct 2013
  • First Look

First Look: October 1

review analysis for predicting restaurant inspection results. Publisher's link: http://people.hbs.edu/mluca/hygiene.pdf August 2013 MIT Sloan Management Review Using Open Innovation to Identify the Best Ideas By: King, Andrew, and Karim... View Details
Keywords: Sean Silverthorne
  • 12 Nov 2012
  • Research & Ideas

Pay Workers More So They Steal Less

offering wages higher than the local competition experienced both increased productivity and lower turnover, but did not address the issue of employee theft. Employee theft comes with a huge price tag for US businesses, accounting for up... View Details
Keywords: by Kim Girard; Retail
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

Authors:Mary J. Benner and Mary Tripsas Publication:Strategic Management Journal (forthcoming) Abstract New industries sparked by technological change are characterized by high technological, market, and competitive uncertainty. In this... View Details
Keywords: Sean Silverthorne
  • 02 Aug 2011
  • First Look

First Look: August 2

workday events can make or break employees' inner work lives. But it's forward momentum in meaningful work—progress that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2009
  • First Look

First Look: Dec. 8

limited intermediation, and corporate opportunism. Investor tastes, when combined with imperfectly competitive intermediaries, lead prices and interest rates to deviate from fundamental values. Opportunistic firms respond by issuing... View Details
Keywords: Martha Lagace
  • 01 Aug 2017
  • First Look

First Look at New Research and Ideas, August 1

Brand (in)fidelity: When Flirting with the Competition Strengthens Brand Relationships By: Consiglio, I., D. Kupor, F. Gino, and M.I. Norton Abstract—We document the existence and consequences of brand flirting: a short-lived experience... View Details
Keywords: Sean Silverthorne
  • 10 Feb 2003
  • Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

competitive as well as customer pressure. This demands confidence, not bravado; astute analysis not raw aggression; and requires careful, empathetic focus on the other players in the marketplace.... View Details
Keywords: by Benson P. Shapiro
  • 06 Nov 2012
  • First Look

First Look: November 6

decisions to voluntarily submit to regulation. We study individuals' decisions to avoid monitoring or regulation and thus enhance their ability to engage in unethical conduct. We conduct a laboratory experiment in which participants engage in a View Details
Keywords: Sean Silverthorne
  • 21 Apr 2015
  • First Look

First Look: April 21

spurred concerns about its potential impact on the economy more generally. This analysis looks across nations and industries to assess the impact of private equity on industry performance. Industries where private equity funds have... View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

of price differentials. But the world is not so homogeneous as to have removed arbitrage from a company's strategic tool kit. In fact, many forms of arbitrage offer relatively sustainable sources of competitive advantage, and as some... View Details
Keywords: by Pankaj Ghemawat
  • 18 Oct 2017
  • Research & Ideas

How Economic Clusters Drive Globalization

change an industry that starts as extractive to producing externalities that foster development.” In the case of Costa Rica’s ecotourism industry, Giacomin reviews earlier analysis by HBS history Professor Geoffrey Jones and research... View Details
Keywords: by Julia Hanna; Agriculture & Agribusiness
  • 25 Mar 2019
  • Research & Ideas

The Secret Life of Supply Chains

economy. Since 2000, domestic manufacturing jobs have slid on a roller-coaster drop, falling more than 30 percent, or 5 million jobs, largely due to import competition and automation. About 12 million jobs remain in the sector. “We think... View Details
Keywords: by Michael Blanding; Manufacturing; Service
  • 06 Sep 2016
  • First Look

September 6, 2016

September 2016 Harvard Business Review How to Tackle Your Toughest Decisions By: Badaracco, Joseph L. Abstract—The toughest calls managers have to make come in situations when they have worked hard to gather the facts and have done the best View Details
Keywords: Carmen Nobel
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

industry. Their story provides a real-life documentation of the paths to competitive success and failure worldwide in high-tech industries. Almost nothing has been written about the process that led to this achievement. The books written... View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products

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