Client Management - Publications - Faculty & Research

15 Feb 2024
Blog Post

How I Spent My 2+2 Deferral: Carol Wright

We sat down with Carol Wright (MBA 2025) to hear more about how she spent her deferral years. Why did you decide to apply to HBS via the 2+2 deferred admissions process? I attended the Summer Venture in Management Program in 2019.... View Details

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

expertise to improve the lives of children and youth of low-income families in the Washington, D.C., region. Morino is the author of Leap of Reason: Managing to Outcomes in an Era of Scarcity. Alnoor S. Ebrahim is an associate professor... View Details

Keywords: by Julia Hanna

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

transportation service."5 A section of the Interstate Commerce Act stated that it "was unlawful for anyone to take control or management in a common interest of two or more carriers without getting ICC's approval."... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

to individual contributor and in one recent case, a CEO-founder sold their company and is now transitioning to a leader within a very large organization. In each of these cases, these were not overnight changes, but rather they were thoughtful shifts that each View Details

Keywords: by Julia Austin

Web

Career Re-Entry & Flexible Work - Alumni

independent consultants, vetted to meet specific company needs. Expert360 Freelance management platform and marketplace allowing businesses and individuals to come together to do project work. GLG GLG is the world’s leading platform... View Details

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

Citation

Purchase

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

When your boss asks you to meet with clients for last-minute drinks, are you tempted to clear your calendar, even if it means missing your child’s piano recital? If so, you’re among the many professionals who tend to prioritize... View Details

Keywords: by Rachel Kim Raczka

05 Feb 2008
First Look

First Look: February 5, 2008

influence on the family's portfolio decisions. Consistent with this, we find that family trustees significantly overweight their 401(k) client firm's stock. Trustee overweighting is more pronounced when the conflict of interest of the... View Details

Keywords: Martha Lagace

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

School, defines these multi-sided markets as platforms that serve two or more distinct groups of customers who value each other's participation. Examples: EBay provides markets for both buyers and sellers, dating club clients are both men... View Details

Keywords: by Sean Silverthorne; Technology

22 Sep 2023
News

Capital Connection

Vernon Beckford (MBA 2013) saw the gap almost immediately. From the beginning of his career in commercial real estate finance—first at Credit Suisse and then later at CW Capital and Global Atlantic Financial Group—Beckford observed Wall Street’s obsession with... View Details

Keywords: Margie Kelley; Real Estate

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

joining Teach for America or law school, and then ultimately management consulting after college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients... View Details

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

quirky with Madoff, but [they] didn’t bother to find out what was going on,” Bazerman says. “If we’re busy and life is good and we’re making money ourselves, we act like we don’t notice something is wrong—but at the same time we’re exposing our View Details

Keywords: by Dina Gerdeman

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

Gradient Ventures Lauren Taylor Wolfe , Cofounder & Managing Partner, Impactive Capital This panel will highlight how we can effectively build the governance mechanisms for climate action. Thousands of companies have publicly announced... View Details

06 Sep 2022
Blog Post

Student Spotlight: Summer Internships in Business & Environment

joining HBS. Omar Al Mulhem (MBA 2023, Section A), Summer Internship: Summer Associate, Sustainable Investing Team at BlackRock BlackRock is one of the world’s leading providers of investment, advisory and risk management solutions.... View Details

02 Apr 2008
Research & Ideas

Four Companies that Conquered America

demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the U.S., or at least with U.S. companies in their home markets. By doing so, they learn much about the latest View Details

Keywords: by John Quelch

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

something in return for your concession, try to explicitly—but diplomatically—demand reciprocity. For example, consider the following negotiation between an IT services firm and a client. The client suggests that the IT firm's cost... View Details

Keywords: by Deepak Malhotra

01 Jan 2011
News

Seth Klarman, MBA 1982

responsibility with success, and that is leaving the world better than you found it," says Seth Klarman, who sees giving back as one of the key metrics to consider when gauging success. Another is whether one has created value for others. At Baupost, he says, "We've... View Details

04 Apr 2023
Blog Post

African American Student Union Spotlight on Tech

those perspectives mean for the proposed action plan. I've also found stakeholder management helpful in extracurricular activities, particularly in my role on a client team for the Consulting for Impact... View Details

Web

Case Studies - Social Impact Collaboratory

widely touted example of impact investing going mainstream. The case examines Imprint’s integration into the asset management platform at Goldman Sachs and how the approach to clients evolved post... View Details

Web

Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School

expand the size and revenues of Lehman Brothers. The firm bought Neuberger Berman in 2003 and H. A. Schupf in 2007, assuming its place in the wealth and asset management business and offering advice to institutional View Details

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